Comparison Summary
This comparison report of Relay Network vs. Gainsight PX is based on a specific set of business needs and context. The comparison uses 1901 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Relay Network and Gainsight PX
Relay Network, Ushur, Genesys Cloud, etc., belong to a category of solutions that help Customer Experience Management, whereas Gainsight PX, CredSpark, NotifyVisitors, etc., belong to a category of solutions that help Conversion Rate Optimization. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Relay Network covers Engagement Management with Mobile, Helpdesk Management with Phone Calls, Training & Onboarding with Mobile, Lifetime Value Management, etc.
Gainsight PX focuses on Engagement Management, Training & Onboarding, Customer Feedback Management, Products & Pricelist Management, etc.
"This [Relay] project is a compelling demonstration of technology use for enhancing customer experience and maximizing the lifetime value of a customer... The potential impact of enhanced customer connectivity on loyalty should pay dividends for year...s to come. " - Dan Latimore
"Gainsight has provided a central repository for our Account Management team to find details about their accounts, which has given them more information at their fingertips than they'd previously had available. " - Tim Sedwitz
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Experience platform to improve customer engagement
User Analytics and Product Engagement to Drive Growth
Age
2011
Financials
PRIVATE
SERIES E
Business Need
Total Processes
(we found evidences for)
38
43
Total Goals
(we found evidences for)
5
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase customer life time value
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Scale best practices
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Improve efficiency
- See 2 more
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Increase sales & revenue
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Launch new products
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Manage risk
- See 3 more
Top Channels
Channels Used
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e-mail
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mobile
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website
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mobile app
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social media
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user generated content
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blogs
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promotions
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omnichannel
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offline
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on premises
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text SMS
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trade shows
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games
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phone calls
- See 12 more
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e-mail
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mobile
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website
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mobile app
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social media
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user generated content
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blogs
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promotions
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omnichannel
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offline
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on premises
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text SMS
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trade shows
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games
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phone calls
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
