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Retently vs Lumoa: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Retently vs. Lumoa is based on a specific set of business needs and context. The comparison uses 1533 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Retently and Lumoa

Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Retently covers Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.

Lumoa focuses on Customer Feedback Management with Promotions, Workflow Management, Engagement Management with Website, Helpdesk Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Retently

Focus area

Retently is better than Lumoa for

Software Failure Risk

  • low

logo Lumoa

Focus area

Software Failure Risk

  • medium

About

Platform to Improve Customer Satisfaction with Net Promoter Score

Make Customer Feedback Actionable - Lumoa Net Promoter ...

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

30

27

Total Goals
(we found evidences for)

6

5

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


social media management

social media analytics


engagement management

engaging and following up


communication management

sending & publishing communications


workflow management


referral management


contact list management

creating contact list



loyalty management

customise loyalty program



campaign management



competitive intelligence


helpdesk management


call transcription


sales call management

call transcription


business development



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 3 more
  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • See 2 more

Top Channels

Channels Used

  • promotions

  • phone calls

  • e-mail

  • social media

  • chat

  • website

  • offline

  • review sites

  • Amazon

  • newsletter

  • on premises

  • user generated content

  • blogs

  • point of sale

  • mobile

  • See 12 more
  • promotions

  • phone calls

  • e-mail

  • social media

  • chat

  • website

  • offline

  • review sites

  • Amazon

  • newsletter

  • on premises

  • user generated content

  • blogs

  • point of sale

  • mobile

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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No Data

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Business Setting