Comparison Summary
Introducing Retently and Sense
Retently, Ushur, Genesys Cloud, etc., belong to a category of solutions that help Customer Experience Management, whereas Sense, Groupe.io, Qualtrics Employee Experience, etc., belong to a category of solutions that help Employee Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Retently covers Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.
Sense focuses on Engagement Management, Workflow Management with Text SMS, Customer Feedback Management with Offline, Social Media Management, etc.
"Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! " - Henrik Eriksson
"We chose Sense, and frankly, for us it’s been a Godsend. We found that just using email wasn't providing us a high enough return, which was making the problem even worse. We thought that texting would be the answer. In fact, it has been, It’s tremen...dously improved our candidate engagement. " - Kip Wright
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About
Platform to Improve Customer Satisfaction with Net Promoter Score
Talent engagement and communication platform built for recruiting.
Age
2016
Financials
PRIVATE
SERIES D
Business Need
Total Processes
(we found evidences for)
30
38
Total Goals
(we found evidences for)
6
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Enter new markets internationally or locally
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Build brand awareness
- See 3 more
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Improve internal communications
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Improve ROI
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Scale best practices
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Build brand awareness
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Enhance customer relationships
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Improve consistency
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Increase sales & revenue
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Acquire customers
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Improve brand engagement
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Establish thought leadership
- See 7 more
Top Channels
Channels Used
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e-mail
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text SMS
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mass media
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phone calls
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mobile
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offline
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video
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on premises
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mobile app
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games
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chat
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user generated content
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blogs
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point of sale
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omnichannel
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events
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trade shows
- See 14 more
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e-mail
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text SMS
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mass media
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phone calls
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mobile
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offline
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video
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on premises
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mobile app
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games
-
chat
-
user generated content
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blogs
-
point of sale
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omnichannel
-
events
-
trade shows
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
