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RingCentral Contact Center vs Cisco Jabber: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for RingCentral Contact Center low Failure Risk for Cisco Jabber low
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Comparison Summary

This comparison report of RingCentral Contact Center vs. Cisco Jabber is based on a specific set of business needs and context. The comparison uses 12324 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing RingCentral Contact Center and Cisco Jabber

RingCentral Contact Center, ReadyMode (Formerly XenCALL), CircleLoop, etc., belong to a category of solutions that help Auto Dialer, whereas Cisco Jabber, Ryver, Wire Collaboration Patform, etc., belong to a category of solutions that help Team Collaboration. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

RingCentral Contact Center covers Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.

Cisco Jabber focuses on Collaboration with Phone Calls, Communication Management with E-Mail, Conference Call Management with Offline, Helpdesk Management with Phone Calls, etc.

"By letting our staff take and make calls on their personal cell phones using their work phone numbers, RingCentral has done something amazing for TCU. It’s allowed us to be more accessible to colleagues and students, while enabling our staff to keep... their work and personal lives separate. " - Travis Cook

"Team members are joining meetings and rooms quicker. And, productivity is up with meeting time reduced to 30 minutes because the technology works. " - Scott Sylliaasen

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo RingCentral Contact Center

Focus area

RingCentral Contact Center is better than Cisco Jabber for

Software Failure Risk

  • low

logo Cisco Jabber

Focus area

Cisco Jabber is better than RingCentral Contact Center for

Software Failure Risk

  • low

About

Digital Customer Engagement Software for Greater Customer Experience

Collaboration software providing unified communications through instant messaging, voice and video calls

Age

2003

1984

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

46

48

Total Goals
(we found evidences for)

8

11

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (257)

Read Reviews (150)

call recording

Read Reviews (220)

Read Reviews (14)

call analytics

Read Reviews (13)

Read Reviews (0)

meeting management

Read Reviews (11)

Read Reviews (80)

collaboration

Read Reviews (174)

Read Reviews (1898)

helpdesk management

Read Reviews (132)

Read Reviews (160)

conference call management

Read Reviews (125)

Read Reviews (406)

communication management

Read Reviews (90)

Read Reviews (431)

tracking & monitoring communications

Read Reviews (55)

Read Reviews (18)

sending & publishing communications

Read Reviews (31)

Read Reviews (333)

contact list management

Read Reviews (27)

Read Reviews (99)

contacts history

Read Reviews (1)

Read Reviews (5)

workflow management

Read Reviews (25)

Read Reviews (15)

social media management

Read Reviews (20)

Read Reviews (0)

social media analytics

Read Reviews (20)

Read Reviews (0)

training & onboarding

Read Reviews (9)

Read Reviews (21)

sales document management

Read Reviews (8)

Read Reviews (82)

contract management

Read Reviews (6)

Read Reviews (4)

engagement management

Read Reviews (8)

Read Reviews (39)

engaging and following up

Read Reviews (6)

Read Reviews (36)

content management

Read Reviews (5)

Read Reviews (92)

content sharing

Read Reviews (5)

Read Reviews (91)

competitive intelligence

Read Reviews (5)

Read Reviews (0)

customer feedback management

Read Reviews (3)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (1)

rating and review management

Read Reviews (1)

Read Reviews (4)

business development

Read Reviews (0)

Read Reviews (7)

knowledge management

Read Reviews (0)

Read Reviews (3)

customer case management

Read Reviews (0)

Read Reviews (3)

conversion management

Read Reviews (0)

Read Reviews (3)

revenue cycle management

Read Reviews (0)

Read Reviews (2)

campaign management

Read Reviews (0)

Read Reviews (2)

trade show marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Manage risk

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve ROI

  • See 5 more

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve efficiency

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve ROI

  • Establish thought leadership

  • Improve visibility

  • Scale best practices

  • Increase sales & revenue

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • offline

  • chat

  • video

  • events

  • trade shows

  • e-mail

  • on premises

  • mobile

  • website

  • mobile app

  • mass media

  • Skype

  • text SMS

  • Slack

  • point of sale

  • social media

  • promotions

  • Facebook

  • support groups

  • See 17 more

  • phone calls

  • offline

  • chat

  • video

  • events

  • trade shows

  • e-mail

  • on premises

  • mobile

  • website

  • mobile app

  • mass media

  • Skype

  • text SMS

  • Slack

  • point of sale

  • social media

  • promotions

  • Facebook

  • support groups

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting