Comparison Summary
This comparison report of RingCentral Contact Center vs. Cisco Jabber is based on a specific set of business needs and context. The comparison uses 12324 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing RingCentral Contact Center and Cisco Jabber
RingCentral Contact Center, ReadyMode (Formerly XenCALL), CircleLoop, etc., belong to a category of solutions that help Auto Dialer, whereas Cisco Jabber, Ryver, Wire Collaboration Patform, etc., belong to a category of solutions that help Team Collaboration. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
RingCentral Contact Center covers Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.
Cisco Jabber focuses on Collaboration with Phone Calls, Communication Management with E-Mail, Conference Call Management with Offline, Helpdesk Management with Phone Calls, etc.
"As we researched cloud solutions to replace our PBX infrastructure, we saw that with RingCentral, we could integrate a whole suite of communication features in one platform, connect our dozens of offices across the country for the first time ever, e...mpower our employees to communicate from anywhere—and still save a million bucks a year. " - Philippe Bourdon
"Cisco Webex has allowed me to integrate my face-to-face students and my online students into a single environment that is virtually seamless. I'm teaching to my online students just like I teach to my face-to-face students. " - Joe West
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
RingCentral Contact Center
Focus area
RingCentral Contact Center is better than Cisco Jabber for
Software Failure Risk
Cisco Jabber
Focus area
Cisco Jabber is better than RingCentral Contact Center for
Software Failure Risk
About
Digital Customer Engagement Software for Greater Customer Experience
Collaboration software providing unified communications through instant messaging, voice and video calls
Age
2003
1984
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
46
48
Total Goals
(we found evidences for)
8
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Manage risk
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
- See 5 more
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Improve efficiency
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Improve digital and social presence
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Improve stakeholder relations
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Improve ROI
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Establish thought leadership
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Improve visibility
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Scale best practices
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Increase sales & revenue
- See 8 more
Top Channels
Channels Used
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phone calls
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offline
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chat
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video
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events
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trade shows
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e-mail
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on premises
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mobile
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website
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mobile app
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mass media
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Skype
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text SMS
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Slack
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point of sale
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social media
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promotions
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Facebook
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support groups
- See 17 more
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phone calls
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offline
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chat
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video
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events
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trade shows
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e-mail
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on premises
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mobile
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website
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mobile app
-
mass media
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Skype
-
text SMS
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Slack
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point of sale
-
social media
-
promotions
-
Facebook
-
support groups
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
