Comparison Summary
This comparison report of RingCentral Contact Center vs. RingCentral MVP is based on a specific set of business needs and context. The comparison uses 7996 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing RingCentral Contact Center and RingCentral MVP
RingCentral Contact Center, ReadyMode (Formerly XenCALL), CircleLoop, etc., belong to a category of solutions that help Auto Dialer, whereas RingCentral MVP, Mobile2CRM, CallHub, etc., belong to a category of solutions that help Mobile Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
RingCentral Contact Center covers Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.
RingCentral MVP focuses on Collaboration with Offline, Sales Call Management with Phone Calls, Conference Call Management with Offline, Communication Management with Phone Calls, etc.
"From a support operations perspective, telephony was one of the biggest obstacles to our success. With RingCentral Contact Center, our phone solution is now one of our greatest strengths. " - Nancy Opial
"With RingCentral, we’ve reduced our costs by 50% by removing dormant phone numbers and getting our expenses for toll-free and long-distance charges back under control. That’s delivering significant savings for SCM Insurance Services. " - Mike Ackroyd
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
RingCentral Contact Center
Focus area
RingCentral Contact Center is better than RingCentral MVP for
Software Failure Risk
About
Digital Customer Engagement Software for Greater Customer Experience
Unified Platform that combines messaging, video, and phone calls
Age
2003
2003
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
46
60
Total Goals
(we found evidences for)
8
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Manage risk
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
- See 5 more
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Increase sales & revenue
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Improve ROI
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Improve efficiency
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Improve stakeholder relations
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Enter new markets internationally or locally
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Manage risk
- See 7 more
Top Channels
Channels Used
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phone calls
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offline
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events
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trade shows
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video
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mobile
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text SMS
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e-mail
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mobile app
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website
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on premises
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chat
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point of sale
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support groups
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social media
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Slack
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games
-
movies
- See 15 more
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phone calls
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offline
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events
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trade shows
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video
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mobile
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text SMS
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e-mail
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mobile app
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website
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on premises
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chat
-
point of sale
-
support groups
-
social media
-
Slack
-
games
-
movies
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
