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RingCentral Contact Center vs RingCentral MVP: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for RingCentral Contact Center low Failure Risk for RingCentral MVP low
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Comparison Summary

This comparison report of RingCentral Contact Center vs. RingCentral MVP is based on a specific set of business needs and context. The comparison uses 7996 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing RingCentral Contact Center and RingCentral MVP

RingCentral Contact Center, ReadyMode (Formerly XenCALL), CircleLoop, etc., belong to a category of solutions that help Auto Dialer, whereas RingCentral MVP, Mobile2CRM, CallHub, etc., belong to a category of solutions that help Mobile Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

RingCentral Contact Center covers Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.

RingCentral MVP focuses on Collaboration with Offline, Sales Call Management with Phone Calls, Conference Call Management with Offline, Communication Management with Phone Calls, etc.

"From a support operations perspective, telephony was one of the biggest obstacles to our success. With RingCentral Contact Center, our phone solution is now one of our greatest strengths. " - Nancy Opial

"Between RingCentral’s invaluable features like the callback option, and the outstanding custom-recorded messages we receive from Snap Recordings, I can finally say that Eye Associates of Tallahassee has a phone solution that’s an asset to our busine...ss rather than a liability. " - Vicky O’Sullivan

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo RingCentral Contact Center

Focus area

RingCentral Contact Center is better than RingCentral MVP for

Software Failure Risk

  • low

logo RingCentral MVP

Focus area

Software Failure Risk

  • low

About

Digital Customer Engagement Software for Greater Customer Experience

Unified Platform that combines messaging, video, and phone calls

Age

2003

2003

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

46

60

Total Goals
(we found evidences for)

8

10

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (257)

Read Reviews (369)

call recording

Read Reviews (220)

Read Reviews (305)

call analytics

Read Reviews (13)

Read Reviews (21)

meeting management

Read Reviews (11)

Read Reviews (15)

collaboration

Read Reviews (174)

Read Reviews (354)

helpdesk management

Read Reviews (132)

Read Reviews (126)

conference call management

Read Reviews (125)

Read Reviews (285)

communication management

Read Reviews (90)

Read Reviews (137)

tracking & monitoring communications

Read Reviews (55)

Read Reviews (75)

sending & publishing communications

Read Reviews (31)

Read Reviews (56)

contact list management

Read Reviews (27)

Read Reviews (54)

workflow management

Read Reviews (25)

Read Reviews (17)

social media management

Read Reviews (20)

Read Reviews (12)

social media analytics

Read Reviews (20)

Read Reviews (12)

training & onboarding

Read Reviews (9)

Read Reviews (12)

sales document management

Read Reviews (8)

Read Reviews (21)

contract management

Read Reviews (6)

Read Reviews (13)

proposal & quote management

Read Reviews (1)

Read Reviews (4)

engagement management

Read Reviews (8)

Read Reviews (12)

engaging and following up

Read Reviews (6)

Read Reviews (11)

content management

Read Reviews (5)

Read Reviews (7)

content sharing

Read Reviews (5)

Read Reviews (5)

competitive intelligence

Read Reviews (5)

Read Reviews (9)

customer feedback management

Read Reviews (3)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (2)

generation of new leads

Read Reviews (2)

Read Reviews (1)

lifetime value management

Read Reviews (1)

Read Reviews (2)

campaign management

Read Reviews (0)

Read Reviews (5)

customer case management

Read Reviews (0)

Read Reviews (4)

revenue cycle management

Read Reviews (0)

Read Reviews (2)

performance management

Read Reviews (0)

Read Reviews (2)

products & pricelist management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Manage risk

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve ROI

  • See 5 more

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Increase sales & revenue

  • Improve ROI

  • Improve efficiency

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Manage risk

  • See 7 more

Top Channels

Channels Used

  • phone calls

  • offline

  • events

  • trade shows

  • video

  • mobile

  • text SMS

  • e-mail

  • mobile app

  • website

  • on premises

  • chat

  • point of sale

  • support groups

  • social media

  • Slack

  • games

  • movies

  • See 15 more

  • phone calls

  • offline

  • events

  • trade shows

  • video

  • mobile

  • text SMS

  • e-mail

  • mobile app

  • website

  • on premises

  • chat

  • point of sale

  • support groups

  • social media

  • Slack

  • games

  • movies

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting