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Sinch vs Gainsight CS: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Sinch medium Failure Risk for Gainsight CS medium
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Comparison Summary

This comparison report of Sinch vs. Gainsight CS is based on a specific set of business needs and context. The comparison uses 1036 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Sinch and Gainsight CS

Sinch, and Gainsight CS belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Sinch covers Engagement Management with Mobile, Communication Management with Text SMS, Loyalty Management, Campaign Management with Text SMS, etc.

Gainsight CS focuses on Engagement Management with Mobile, Customer Feedback Management, Forecasting, Playbook Creation, etc.

"We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. " - Claire Laurent

"We're able to monitor significant portions of the entire health of our business. I literally use it as flight controls for not only the customer success organization but as a member of the executive team where we can make strategic decisions about w...hat we see in Gainsight. " - Eric Foster

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Sinch

Focus area

Sinch is better than Gainsight CS for

Software Failure Risk

  • medium

logo Gainsight CS

Focus area

Software Failure Risk

  • medium

About

SMS Messaging, Voice, Video & Verification APIs

Customer Success Software to Retain and Grow Customers at Scale

Age

2011

Financials

IPO

SERIES E

Business Need

Total Processes
(we found evidences for)

46

48

Total Goals
(we found evidences for)

9

10

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (111)

Read Reviews (29)

engaging and following up

Read Reviews (75)

Read Reviews (23)

communication management

Read Reviews (17)

Read Reviews (1)

sending & publishing communications

Read Reviews (11)

Read Reviews (1)

loyalty management

Read Reviews (14)

Read Reviews (1)

create engagement based loyalty

Read Reviews (3)

Read Reviews (0)

customise loyalty program

Read Reviews (3)

Read Reviews (1)

campaign management

Read Reviews (6)

Read Reviews (1)

channel marketing

Read Reviews (5)

Read Reviews (1)

products & pricelist management

Read Reviews (3)

Read Reviews (1)

sales call management

Read Reviews (2)

Read Reviews (2)

customer feedback management

Read Reviews (2)

Read Reviews (17)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (3)

sales document management

Read Reviews (2)

Read Reviews (2)

generation of new leads

Read Reviews (1)

Read Reviews (2)

training & onboarding

Read Reviews (1)

Read Reviews (3)

workflow management

Read Reviews (0)

Read Reviews (8)

relationship management

Read Reviews (0)

Read Reviews (5)

advocacy management

Read Reviews (0)

Read Reviews (2)

lifetime value management

Read Reviews (0)

Read Reviews (2)

category management

Read Reviews (0)

Read Reviews (2)

rating and review management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Increase average basket value

  • Improve brand engagement

  • Improve efficiency

  • Build brand awareness

  • Acquire customers

  • Scale best practices

  • See 6 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase customer life time value

  • Improve stakeholder relations

  • Increase sales & revenue

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • Improve ROI

  • See 7 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • social media

  • mobile app

  • e-mail

  • website

  • video

  • chat

  • Slack

  • review sites

  • Amazon

  • See 8 more

  • phone calls

  • mobile

  • social media

  • mobile app

  • e-mail

  • website

  • video

  • chat

  • Slack

  • review sites

  • Amazon

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

medium

{{{rsh_C_1}}}

medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting