Comparison Summary
This comparison report of Sinch vs. Gainsight CS is based on a specific set of business needs and context. The comparison uses 1036 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Sinch and Gainsight CS
Sinch, and Gainsight CS belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Sinch covers Engagement Management with Mobile, Communication Management with Text SMS, Loyalty Management, Campaign Management with Text SMS, etc.
Gainsight CS focuses on Engagement Management with Mobile, Customer Feedback Management, Forecasting, Playbook Creation, etc.
"In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. " - Simon Dixon
"Using Gainsight for revenue optimization has allowed us to both specialize and scale our team. We have built an automated renewal system that can and has frequently facilitated a zero touch renewal plus growth process. " - Ben Michael
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
SMS Messaging, Voice, Video & Verification APIs
Customer Success Software to Retain and Grow Customers at Scale
Age
2011
Financials
IPO
SERIES E
Business Need
Total Processes
(we found evidences for)
46
48
Total Goals
(we found evidences for)
9
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase sales & revenue
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Enter new markets internationally or locally
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Increase average basket value
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Improve brand engagement
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Improve efficiency
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Build brand awareness
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Acquire customers
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Scale best practices
- See 6 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase customer life time value
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Improve stakeholder relations
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Increase sales & revenue
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Launch new products
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Establish thought leadership
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Improve efficiency
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Improve ROI
- See 7 more
Top Channels
Channels Used
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phone calls
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mobile
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social media
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mobile app
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e-mail
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website
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video
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chat
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Slack
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review sites
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Amazon
- See 8 more
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phone calls
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mobile
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social media
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mobile app
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e-mail
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website
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video
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chat
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Slack
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review sites
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Amazon
- See 8 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
