Gainsight CS Overview
Gainsight-CS drives customer retention and revenue growth by offering a complete view of customer health. Journey orchestration and success plans are fueled by AI and the largest CS community.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Forecasting, as the business use cases that they have been most satisfied with while using Gainsight CS.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Gainsight CS.
Gainsight CS Use-Cases and Business Priorities: Customer Satisfaction Data
Gainsight CS works with different mediums / channels such as Mobile. and Mobile App.
Gainsight CS's features include Automation, Feedback Surveys, Personalization, etc. and Gainsight CS support capabilities include Email Support, Chat Support, Phone Support, etc. also Gainsight CS analytics capabilities include Analytics, and Custom Reports.
Reviews
"We're able to monitor significant portions of the entire health of our business. I literally use it as flight controls for not only the customer success organization but as a member of the executive team where we can make strategic decisions about w...hat we see in Gainsight." - Eric Foster
Gainsight CS, ChurnZero, Freshdesk Customer Success, Totango, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gainsight CS
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Gainsight CS is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Gainsight CS Use Cases
What Are the key features of Gainsight CS for Engagement Management?
What solutions does Gainsight CS provide for Customer Feedback Management?
What Are the key features of Gainsight CS for Forecasting?
How does Gainsight CS address your Workflow Management Challenges?
What makes Gainsight CS ideal for Playbook Creation?
33+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Gainsight CS solved their Customer Success Platform needs. Cuspera uses 545 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We're able to monitor significant portions of the entire health of our business. I literally use it as flight controls for not only the customer success organization but as a member of the executive team where we can make strategic decisions about what we see in Gainsight. Testimonial By Eric Foster |
|
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
|
When you are scaling to thousands of customers, you need to have a good sense of what's going on with your customers. We let Gainsight manage a lot of that work for us. Testimonial By Jeffrey Coleman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Eric Foster Head of Customer Success RiskIQ |
We're able to monitor significant portions of the entire health of our business. I literally use it as flight controls for not only the customer success organization but as a member of the executive team where we can make strategic decisions about what we see in Gainsight. Testimonial By Eric Foster |
|
Dino Kuckovic Customer Experience Manager Falcon.io |
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
|
Jeffrey Coleman Director of Customer Success SurveyMonkey |
When you are scaling to thousands of customers, you need to have a good sense of what's going on with your customers. We let Gainsight manage a lot of that work for us. Testimonial By Jeffrey Coleman |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Computer Software
|
Computer Software |
Case Study IntelexRead More |
Internet
|
Internet |
Case Study ProposifyRead More |
Computer Software
|
Computer Software |
Case Study SerraviewRead More |
Frequently Asked Questions(FAQ)
for Gainsight CS
What is Gainsight CS?
Gainsight CS is a Customer Success tool that makes customers the best growth engine. It provides a comprehensive view of the customers, understands trends and risks, and empowers the team to scale with proven actions that deliver outcomes. It helps to scale best practices, enhance customer relationships and establish thought leadership.
It consolidates data from multiple sources into a central view, enabling the teams to quickly and easily access a holistic view of their customer and create an assessment of health across all types of interactions and data. It also equips customer-facing teams with context and alignment, boosts efficiency with prescriptive workflows and proactive alerts, and stays organized with a strategic plan to achieve customer outcomes.
Its features include essential information about every customer, capture every dimension of customer health, view of every customer interaction, reporting, and dashboards, and more.
What is Gainsight CS used for?
What are the top features of Gainsight CS?
Who uses Gainsight CS?
What are Gainsight CS alternatives?
Where is Gainsight CS located?
Peers used Gainsight CS for engagement management and customer feedback management
Gainsight CS Competitors
Gainsight CS Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (50) |
| Custom Reports | Read Reviews (110) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (50) |
| Custom Reports | Read Reviews (110) |
Software Failure Risk Guidance
?for Gainsight CS
Overall Risk Meter
Top Failure Risks for Gainsight CS
Gainsight, Inc News
Pulse Europe 2024 Day 1 Recap: A Journey Into the Future of Customer Success and AI
Gainsight unveils advanced AI-driven customer engagement tools to enhance retention, user adoption, and customer success, emphasizing integration with SAP Sales Cloud for growth.
Gainsight Named a Leader in 2024 Gartner® Magic Quadrant™ for Customer Success Management Platforms – IT Business Net
Gainsight is recognized as a Leader in Gartner's inaugural Magic Quadrant for Customer Success Management Platforms, excelling in execution and vision.
Gainsight And SAP Launch Strategic Partnership To Increase Retention And Revenue Growth - Pulse 2.0
Gainsight and SAP have formed a strategic partnership to boost customer retention and revenue growth.
Gainsight, Inc Feeds
5 Ways Gainsight and Staircase AI Come Together to Propel Customer Success Into the Future
Gainsight and Staircase AI team up to enhance customer success with AI-powered insights, in-app engagements, and self-service hubs.
Staircase AI Acquired by Gainsight to Extend Leadership in Human-First AI - StartupHub.ai
Gainsight acquired Staircase AI to strengthen its human-first AI capabilities.
Gainsight Extends Leadership in Human-First AI with Strategic Acquisition of Staircase AI - GlobeNewswire
Gainsight enhances its AI capabilities by acquiring Staircase AI, focusing on human-centered technology advancements.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
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