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Sinch vs Totango: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Sinch vs. Totango is based on a specific set of business needs and context. The comparison uses 6180 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Sinch and Totango

Sinch, and Totango belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Sinch covers Engagement Management with Mobile, Communication Management with Text SMS, Loyalty Management, Campaign Management with Text SMS, etc.

Totango focuses on Engagement Management, Training & Onboarding, Workflow Management, Playbook Creation, etc.

"With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. " - Mariana Leite

"Now that I understand how much Totango can be customized to suit specific business needs, I have no doubt it can greatly improve the entire customer lifecycle. Totango helps create processes that are robust, smart and yield measurable results. " - Hernan Geberovich

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Sinch

Focus area

Software Failure Risk

  • medium

logo Totango

Focus area

Totango is better than Sinch for

Software Failure Risk

  • medium

About

SMS Messaging, Voice, Video & Verification APIs

Customer Success & Customer Retention Software with an all-in-one Customer OS.

Age

2010

Financials

IPO

SERIES D

Business Need

Total Processes
(we found evidences for)

46

88

Total Goals
(we found evidences for)

9

14

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


communication management

sending & publishing communications


create engagement based loyalty

customise loyalty program

identify target customers


campaign management

campaign analytics

campaign monitoring



products & pricelist management



sales call management


customer feedback management

measuring customer satisfaction


sales document management

contract management



generation of new leads



lead qualification

lead qualification: technographic


helpdesk management


training & onboarding


conversion management


content management


contact list management



social media management

social media analytics

engaging on social media



segmentation and targeting


workflow management



lifetime value management


rating and review management


competitive intelligence




account management


relationship management


touchpoint management



subscription management


opportunity management


renewal management


advocacy management



knowledge management



follower management


revenue cycle management



customer case management




sales review & feedback


referral management


sales incentive management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Increase average basket value

  • Improve brand engagement

  • Improve efficiency

  • Build brand awareness

  • Acquire customers

  • Scale best practices

  • See 6 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Increase customer life time value

  • Improve internal communications

  • Improve ROI

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve visibility

  • Establish thought leadership

  • Improve stakeholder relations

  • Build brand awareness

  • Manage risk

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • website

  • phone calls

  • social media

  • offline

  • support groups

  • point of sale

  • video

  • chat

  • user generated content

  • blogs

  • Slack

  • channel partners

  • mobile

  • mass media

  • promotions

  • text SMS

  • television

  • newsletter

  • events

  • trade shows

  • See 18 more
  • e-mail

  • website

  • phone calls

  • social media

  • offline

  • support groups

  • point of sale

  • video

  • chat

  • user generated content

  • blogs

  • Slack

  • channel partners

  • mobile

  • mass media

  • promotions

  • text SMS

  • television

  • newsletter

  • events

  • trade shows

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting