Comparison Summary
Introducing Sinch and Totango
Sinch, and Totango belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Sinch covers Engagement Management with Mobile, Communication Management with Text SMS, Loyalty Management, Campaign Management with Text SMS, etc.
Totango focuses on Engagement Management, Training & Onboarding, Workflow Management, Playbook Creation, etc.
"With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. " - Mariana Leite
"Companies like Totango, which I've been using for 3 years really helps us as it relates to how we scale and partner with our customers. " - Jim Mercer
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
SMS Messaging, Voice, Video & Verification APIs
Customer Success & Customer Retention Software with an all-in-one Customer OS.
Age
2010
Financials
IPO
SERIES D
Business Need
Total Processes
(we found evidences for)
46
88
Total Goals
(we found evidences for)
9
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase sales & revenue
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Enter new markets internationally or locally
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Increase average basket value
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Improve brand engagement
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Improve efficiency
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Build brand awareness
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Acquire customers
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Scale best practices
- See 6 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Increase customer life time value
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Improve internal communications
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Improve ROI
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Improve efficiency
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Enter new markets internationally or locally
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Improve visibility
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Establish thought leadership
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Improve stakeholder relations
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Build brand awareness
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Manage risk
- See 11 more
Top Channels
Channels Used
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e-mail
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website
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phone calls
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social media
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offline
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support groups
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point of sale
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video
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chat
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user generated content
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blogs
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Slack
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channel partners
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mobile
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mass media
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promotions
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text SMS
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television
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newsletter
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events
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trade shows
- See 18 more
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e-mail
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website
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phone calls
-
social media
-
offline
-
support groups
-
point of sale
-
video
-
chat
-
user generated content
-
blogs
-
Slack
-
channel partners
-
mobile
-
mass media
-
promotions
-
text SMS
-
television
-
newsletter
-
events
-
trade shows
- See 18 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
