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Sparkcentral vs BMC Helix ITSM: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Sparkcentral low Failure Risk for BMC Helix ITSM low
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Comparison Summary

This comparison report of Sparkcentral vs. BMC Helix ITSM is based on a specific set of business needs and context. The comparison uses 2647 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Sparkcentral and BMC Helix ITSM

Sparkcentral, Verint Messaging, Customers.ai, etc., belong to a category of solutions that help Conversational Marketing, whereas BMC Helix ITSM, CRMdesk, Track-It!, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Sparkcentral covers Engagement Management with Social Media, Social Media Management with Social Media, Helpdesk Management with Phone Calls, Communication Management with Social Media, etc.

BMC Helix ITSM focuses on Helpdesk Management, Workflow Management, Knowledge Management, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Sparkcentral

Focus area

Sparkcentral is better than BMC Helix ITSM for

Software Failure Risk

  • low

logo BMC Helix ITSM

Focus area

Software Failure Risk

  • low

About

Customers service that fits their lifestyle

BMC Helix ITSM Capabilities - BMC Software

Age

2008

Financials

SERIES C

Business Need

Total Processes
(we found evidences for)

40

35

Total Goals
(we found evidences for)

9

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (125)

Read Reviews (10)

engaging and following up

Read Reviews (75)

Read Reviews (8)

social media management

Read Reviews (70)

Read Reviews (12)

engaging on social media

Read Reviews (20)

Read Reviews (0)

social media analytics

Read Reviews (11)

Read Reviews (12)

managing social media account

Read Reviews (6)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (20)

Read Reviews (67)

communication management

Read Reviews (19)

Read Reviews (15)

sending & publishing communications

Read Reviews (14)

Read Reviews (7)

customer feedback management

Read Reviews (17)

Read Reviews (10)

measuring customer satisfaction

Read Reviews (10)

Read Reviews (9)

workflow management

Read Reviews (15)

Read Reviews (30)

knowledge management

Read Reviews (15)

Read Reviews (27)

contact list management

Read Reviews (9)

Read Reviews (2)

sales call management

Read Reviews (7)

Read Reviews (0)

customer case management

Read Reviews (4)

Read Reviews (2)

reputation management

Read Reviews (3)

Read Reviews (0)

relationship management

Read Reviews (3)

Read Reviews (0)

conversion management

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (2)

Read Reviews (4)

sales document management

Read Reviews (2)

Read Reviews (4)

contract management

Read Reviews (2)

Read Reviews (2)

social media marketing

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (0)

Read Reviews (5)

distribution management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Establish thought leadership

  • Improve visibility

  • Improve consistency

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve brand engagement

  • See 6 more

  • Scale best practices

  • Improve efficiency

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Improve visibility

  • Improve ROI

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

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Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

medium

{{{rsh_C_1}}}

medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting