Comparison Summary
This comparison report of Sparkcentral vs. Re:amaze is based on a specific set of business needs and context. The comparison uses 2546 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Sparkcentral and Re:amaze
Sparkcentral, Verint Messaging, Customers.ai, etc., belong to a category of solutions that help Conversational Marketing, whereas Re:amaze, Deskero Helpdesk, Kustomer, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Sparkcentral covers Engagement Management with Social Media, Social Media Management with Social Media, Helpdesk Management with Phone Calls, Communication Management with Social Media, etc.
Re:amaze focuses on Customer Feedback Management with Social Media, Engagement Management with Chat, Workflow Management with Social Media, Helpdesk Management with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customers service that fits their lifestyle
Re:amaze - Customer service, live chat, and helpdesk ...
Age
2008
Financials
SERIES C
SEED
Business Need
Total Processes
(we found evidences for)
40
46
Total Goals
(we found evidences for)
9
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Establish thought leadership
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Improve visibility
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Improve consistency
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Improve internal communications
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Improve ROI
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Launch new products
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Improve brand engagement
- See 6 more
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Acquire customers
-
Increase sales & revenue
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Enhance customer relationships
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Improve internal communications
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Launch new products
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Improve digital and social presence
- See 3 more
Top Channels
Channels Used
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chat
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social media
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e-mail
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website
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Facebook
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Twitter
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phone calls
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user generated content
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blogs
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omnichannel
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Instagram
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text SMS
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Slack
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mobile
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offline
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point of sale
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promotions
-
review sites
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Amazon
-
on premises
- See 17 more
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chat
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social media
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e-mail
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website
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Facebook
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Twitter
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phone calls
-
user generated content
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blogs
-
omnichannel
-
Instagram
-
text SMS
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Slack
-
mobile
-
offline
-
point of sale
-
promotions
-
review sites
-
Amazon
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on premises
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
