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Sprinklr Core vs Verint: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Sprinklr Core vs. Verint is based on a specific set of business needs and context. The comparison uses 6843 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Sprinklr Core and Verint

Sprinklr Core, Verint, Sendible, Falcon.io (now Brandwatch Social Media Management), etc., belong to a category of solutions that help Social Media Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Sprinklr Core covers Social Media Management with Social Media, Engagement Management with Social Media, Communication Management with Social Media, Advertisement with Social Media, etc.

Verint focuses on Engagement Management, Service Automation with Phone Calls, Customer Feedback Management with Promotions, Workforce Scheduling & Forecasting, etc.

"It's about connecting with people in a genuine way and at scale. At first that sounds impossible. But it IS possible - and it's the Sprinklr platform that allows us to do this " - Katrina Munsell

"This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer. " - Jess Greenhalgh

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Sprinklr Core

Focus area

Sprinklr Core is better than Verint for

Software Failure Risk

  • low

logo Verint

Focus area

Verint is better than Sprinklr Core for

Software Failure Risk

  • low

About

SMMS: Social Media Marketing & Management Software | Sprinklr

Verint | Innovating in digital, cloud and customer engagement transformation

Age

2009

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

90

56

Total Goals
(we found evidences for)

15

5

Top Processes

Evidences indicate better relative satisfaction


social media management

social media analytics

engaging on social media

monitoring social media

scheduling post to social media

managing social media account


engagement management

engaging and following up


communication management

sending & publishing communications

tracking & monitoring communications



content management

content publishing

searching for content


workflow management



social media marketing


helpdesk management


campaign management

campaign analytics


training & onboarding


competitive intelligence


customer feedback management

measuring customer satisfaction


channel management


touchpoint management




advocacy management


contact list management


knowledge management



conversion management



sales document management

proposal & quote management



calendar management




rating and review management



account management


customer case management




influencer marketing


products & pricelist management


compliance & governance


lead qualification

lead qualification: technographic


sales call management



segmentation and targeting



conference call management


generation of new leads




international marketing



reputation management


follower management



performance management


sales review & feedback


Top Goals

Goals Achieved

  • Improve ROI

  • Acquire customers

  • Build brand awareness

  • Enhance customer relationships

  • Improve brand engagement

  • Improve digital and social presence

  • Manage risk

  • Improve internal communications

  • Enter new markets internationally or locally

  • Establish thought leadership

  • Increase sales & revenue

  • Grow market share

  • Scale best practices

  • Improve visibility

  • Launch new products

  • See 12 more
  • Improve efficiency

  • Improve consistency

  • Improve internal communications

  • Improve brand engagement

  • Manage risk

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • chat

  • promotions

  • offline

  • video

  • e-mail

  • point of sale

  • games

  • events

  • trade shows

  • mobile

  • omnichannel

  • print media

  • magazine

  • mobile app

  • website

  • See 13 more
  • phone calls

  • chat

  • promotions

  • offline

  • video

  • e-mail

  • point of sale

  • games

  • events

  • trade shows

  • mobile

  • omnichannel

  • print media

  • magazine

  • mobile app

  • website

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting