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Tenfold vs Freshdesk Contact Center: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Tenfold low Failure Risk for Freshdesk Contact Center medium
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Comparison Summary

This comparison report of Tenfold vs. Freshdesk Contact Center is based on a specific set of business needs and context. The comparison uses 4393 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Tenfold and Freshdesk Contact Center

Tenfold, Genesys Cloud, Twilio, etc., belong to a category of solutions that help Customer Experience Management, whereas Freshdesk Contact Center, Dialpad Ai Contact Center, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Tenfold covers Engagement Management with Phone Calls, Communication Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.

Freshdesk Contact Center focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Communication Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Tenfold

Focus area

Tenfold is better than Freshdesk Contact Center for

Software Failure Risk

  • low

logo Freshdesk Contact Center

Focus area

Software Failure Risk

  • medium

About

Tenfold - The Customer Experience Cloud‚

Contact Center software on the cloud · Integrate with phone and chat

Age

2015

2010

Financials

SERIES C

SERIES H

Business Need

Total Processes
(we found evidences for)

62

43

Total Goals
(we found evidences for)

13

7

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (222)

Read Reviews (38)

engaging and following up

Read Reviews (127)

Read Reviews (19)

communication management

Read Reviews (150)

Read Reviews (36)

tracking & monitoring communications

Read Reviews (148)

Read Reviews (32)

sales call management

Read Reviews (102)

Read Reviews (89)

call recording

Read Reviews (55)

Read Reviews (60)

call analytics

Read Reviews (21)

Read Reviews (8)

call searching

Read Reviews (1)

Read Reviews (2)

helpdesk management

Read Reviews (79)

Read Reviews (101)

workflow management

Read Reviews (75)

Read Reviews (3)

contact list management

Read Reviews (56)

Read Reviews (26)

contacts history

Read Reviews (27)

Read Reviews (14)

tracking contacts

Read Reviews (4)

Read Reviews (1)

generation of new leads

Read Reviews (31)

Read Reviews (4)

customer feedback management

Read Reviews (12)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (8)

Read Reviews (2)

account management

Read Reviews (9)

Read Reviews (1)

training & onboarding

Read Reviews (8)

Read Reviews (5)

pipeline management

Read Reviews (7)

Read Reviews (1)

social media management

Read Reviews (6)

Read Reviews (12)

social media analytics

Read Reviews (6)

Read Reviews (12)

conference call management

Read Reviews (5)

Read Reviews (10)

conversion management

Read Reviews (4)

Read Reviews (0)

follower management

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (3)

Read Reviews (0)

rating and review management

Read Reviews (3)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (0)

social media marketing

Read Reviews (2)

Read Reviews (0)

motivation management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

talk track creation

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (0)

identify target customers

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (2)

Read Reviews (3)

competitive intelligence

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

  • Improve efficiency

  • Improve consistency

  • Improve visibility

  • Scale best practices

  • Establish thought leadership

  • Improve stakeholder relations

  • Grow market share

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 10 more

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Improve ROI

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • offline

  • e-mail

  • point of sale

  • website

  • user generated content

  • blogs

  • trade shows

  • events

  • mobile

  • text SMS

  • on premises

  • mobile app

  • promotions

  • social media

  • chat

  • omnichannel

  • video

  • Netflix

  • See 16 more

  • phone calls

  • offline

  • e-mail

  • point of sale

  • website

  • user generated content

  • blogs

  • trade shows

  • events

  • mobile

  • text SMS

  • on premises

  • mobile app

  • promotions

  • social media

  • chat

  • omnichannel

  • video

  • Netflix

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

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Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting