Guiding you to choose between Tenfold vs. Genesys Cloud: 2024

Comparison Summary

Tenfold: Tenfold provides customer care and sales agents with real-time contextual insights. Best-in-class customer experiences are enabled through these insights.

Genesys Cloud: Genesys-cloud offers a scalable modern cloud architecture for future-proof contact centers. Built on a solid foundation, it provides open platform capabilities.

Tenfold and Genesys Cloud: Customer Satisfaction Data

Most deployed common Use Cases for Tenfold and Genesys Cloud

What Are the key features of Tenfold and Genesys Cloud for Engagement Management?

Tenfold and Genesys Cloud both help businesses improve customer engagement by automating tasks and tracking customer interactions. Tenfold focuses on streamlining sales processes with features like click-to-dial and automatic task creation, while Genesys Cloud emphasizes omnichannel communication and customer journey analytics. Tenfold primarily supports sales teams, while Genesys Cloud offers a broader range of features, including customer service and marketing tools. Both tools have limitations, such as Tenfold’s inability to title tasks created from outbound calls.

"...Because it integrates with Salesforce, I do not have to be concerned that I missed commenting about my interaction with a customer...." Peer review by Ceddrick L, Avaya Field Engagement Manager, Telecommunications

"...You can use these tools to deliver mobile coupons, offer on-package QR codes, provide live event engagement and enrollment, send customer satisfaction surveys, send service reminders and other SMS alerts, along with offering text-to-pay...." Peer review

What benefits does Tenfold and Genesys Cloud offer for Contact List Management?

Tenfold and Genesys Cloud both assist in managing customer contact lists. Tenfold is designed to simplify call management and track customer interactions within a CRM system, while Genesys Cloud focuses on providing a comprehensive customer experience management platform. Tenfold helps users manage calls, record interactions, and create contact lists, while Genesys Cloud offers a wider range of features, including omnichannel communication and contact center management. However, Tenfold is limited by its lack of automatic contact updates in CRM systems.

"...It breaks down the amount of calls that each rep has conducted as well as hot spots during the day that appear to be the best times to contact current customers or even prospects...." Peer review by Simon V., Director of Business Development, Medical Devices

"...Our collaboration with Genesys Cloud Communications provides us with the technology and mobile marketing expertise required for more efficient, measurable contact with customers...." Peer review by Tom Kail, Vice President Marketing, Stage Stores, Stage Stores