Comparison Summary
This comparison report of Tenfold vs. Lightning Dialer is based on a specific set of business needs and context. The comparison uses 3712 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Tenfold and Lightning Dialer
Tenfold, Genesys Cloud, Twilio, etc., belong to a category of solutions that help Customer Experience Management, whereas Lightning Dialer belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Tenfold covers Engagement Management with Phone Calls, Communication Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
Lightning Dialer focuses on Engagement Management with Phone Calls, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, etc.
"We made a large implementation of Tenfold with Salesforce and the results have been great. We have access to a variety of call data that was previously not possible, and the ability to interact with calls outside of Salesforce is a huge win for our ...multitasking team. " - Joel Stevenson
"We want to offer our products and solutions through the channels that customers want. Increasingly customers are looking at digital channels, both for doing research and procurement, but also to get solutions to their smaller concerns and in some ca...ses, even large problems. " - Tarak Mehta President
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Tenfold - The Customer Experience Cloud‚
Lightning Dialer | an outbound calling product with the option to add inbound calling functionality.
Age
2015
1999
Financials
SERIES C
IPO
Business Need
Total Processes
(we found evidences for)
62
39
Total Goals
(we found evidences for)
13
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Acquire customers
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Improve ROI
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Enhance customer relationships
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Improve efficiency
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Improve consistency
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Improve visibility
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Scale best practices
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Establish thought leadership
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Improve stakeholder relations
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
- See 10 more
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Acquire customers
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Enhance customer relationships
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Improve digital and social presence
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Scale best practices
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Enter new markets internationally or locally
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Improve internal communications
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Increase sales & revenue
- See 4 more
Top Channels
Channels Used
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phone calls
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mobile
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e-mail
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social media
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Twitter
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Facebook
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mobile app
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offline
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point of sale
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website
- See 7 more
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phone calls
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mobile
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e-mail
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social media
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Twitter
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Facebook
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mobile app
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offline
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point of sale
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website
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
