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Compare Tenfold vs Lumoa

Comparison Summary

For Tenfold vs Lumoa comparison, Our AI algorithm looked at 3779 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Tenfold and Lumoa to solve their respective business needs.

Pros and cons of Tenfold and Lumoa

Tenfold is more suited to businesses that require Engagement Management with Phone Calls and Communication Management with Phone Calls where as Lumoa is focused towards Customer Feedback Management with Promotions and Workflow Management .

logo Tenfold

Focus area

Tenfold is better than Lumoa for

Software Failure Risk

  • low

logo Lumoa

Focus area

Lumoa is better than Tenfold for

Software Failure Risk

  • medium

About

Tenfold - The Customer Experience Cloud‚

Make Customer Feedback Actionable - Lumoa Net Promoter ...

Age

2015

Financials

SERIES C

SEED

Business Need

Total Processes
(we found evidences for)

62

27

Total Goals
(we found evidences for)

13

5

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


communication management

tracking & monitoring communications


sales call management


helpdesk management


workflow management


contact list management


generation of new leads





customer feedback management

measuring customer satisfaction



account management


training & onboarding



pipeline management


social media management

social media analytics


conference call management


conversion management


follower management


content management


rating and review management


business development


lifetime value management


social media marketing



motivation management


products & pricelist management


talk track creation


campaign management


loyalty management

identify target customers


sales review & feedback


competitive intelligence



Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

  • Improve efficiency

  • Improve consistency

  • Improve visibility

  • Scale best practices

  • Establish thought leadership

  • Improve stakeholder relations

  • Grow market share

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 10 more
  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • See 2 more

Top Channels

Channels Used

  • promotions

  • phone calls

  • e-mail

  • social media

  • chat

  • website

  • offline

  • review sites

  • Amazon

  • newsletter

  • on premises

  • user generated content

  • blogs

  • point of sale

  • mobile

  • See 12 more
  • promotions

  • phone calls

  • e-mail

  • social media

  • chat

  • website

  • offline

  • review sites

  • Amazon

  • newsletter

  • on premises

  • user generated content

  • blogs

  • point of sale

  • mobile

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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No Data

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Business Setting