Comparison Summary
This comparison report of Tenfold vs. Squaretalk Matrix is based on a specific set of business needs and context. The comparison uses 3510 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Tenfold and Squaretalk Matrix
Tenfold, Genesys Cloud, Twilio, etc., belong to a category of solutions that help Customer Experience Management, whereas Squaretalk Matrix belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Tenfold covers Engagement Management with Phone Calls, Communication Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
Squaretalk Matrix focuses on Helpdesk Management with Phone Calls, Contact List Management with Phone Calls, Engagement Management with E-Mail, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Tenfold - The Customer Experience Cloud‚
Flexibility that Powers Communication
Age
2015
Financials
SERIES C
PRIVATE
Business Need
Total Processes
(we found evidences for)
62
24
Total Goals
(we found evidences for)
13
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Acquire customers
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Improve ROI
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Enhance customer relationships
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Improve efficiency
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Improve consistency
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Improve visibility
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Scale best practices
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Establish thought leadership
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Improve stakeholder relations
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
- See 10 more
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve efficiency
Top Channels
Channels Used
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phone calls
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e-mail
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text SMS
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chat
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offline
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on premises
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website
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mobile
- See 5 more
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phone calls
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e-mail
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text SMS
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chat
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offline
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on premises
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website
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mobile
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
