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Compare Tenfold vs Verint

Failure Risk Guidance Security Report ?

Failure Risk for Tenfold low Failure Risk for Verint low
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Comparison Summary

For Tenfold vs Verint comparison, Our AI algorithm looked at 5890 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Tenfold and Verint to solve their respective business needs.

Pros and cons of Tenfold and Verint

Tenfold is more suited to businesses that require Engagement Management with Phone Calls and Communication Management with Phone Calls where as Verint is focused towards Engagement Management and Service Automation with Phone Calls .

Both Tenfold and Verint are Customer Experience Management and Social Media Marketing software, peers recommend Tenfold for generation of new leads and telemarketing where as Verint is more known for call recording and sales call management .

logo Tenfold

Focus area

Tenfold is better than Verint for

Software Failure Risk

  • low

logo Verint

Focus area

Verint is better than Tenfold for

Software Failure Risk

  • low

About

Tenfold - The Customer Experience Cloud‚

Verint | Innovating in digital, cloud and customer engagement transformation

Age

2015

Financials

SERIES C

IPO

Business Need

Total Processes
(we found evidences for)

62

56

Total Goals
(we found evidences for)

13

5

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (222)

Read Reviews (193)

engaging and following up

Read Reviews (127)

Read Reviews (107)

communication management

Read Reviews (150)

Read Reviews (2)

tracking & monitoring communications

Read Reviews (148)

Read Reviews (2)

sales call management

Read Reviews (102)

Read Reviews (180)

call recording

Read Reviews (55)

Read Reviews (153)

call analytics

Read Reviews (21)

Read Reviews (15)

helpdesk management

Read Reviews (79)

Read Reviews (2)

workflow management

Read Reviews (75)

Read Reviews (19)

contact list management

Read Reviews (56)

Read Reviews (0)

contacts history

Read Reviews (27)

Read Reviews (0)

tracking contacts

Read Reviews (4)

Read Reviews (0)

generation of new leads

Read Reviews (31)

Read Reviews (0)

customer feedback management

Read Reviews (12)

Read Reviews (125)

measuring customer satisfaction

Read Reviews (8)

Read Reviews (32)

account management

Read Reviews (9)

Read Reviews (0)

training & onboarding

Read Reviews (8)

Read Reviews (13)

pipeline management

Read Reviews (7)

Read Reviews (0)

social media management

Read Reviews (6)

Read Reviews (0)

social media analytics

Read Reviews (6)

Read Reviews (0)

conference call management

Read Reviews (5)

Read Reviews (0)

conversion management

Read Reviews (4)

Read Reviews (0)

follower management

Read Reviews (3)

Read Reviews (2)

content management

Read Reviews (3)

Read Reviews (0)

rating and review management

Read Reviews (3)

Read Reviews (1)

business development

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (1)

social media marketing

Read Reviews (2)

Read Reviews (0)

motivation management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

talk track creation

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (2)

loyalty management

Read Reviews (2)

Read Reviews (0)

identify target customers

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (2)

Read Reviews (8)

competitive intelligence

Read Reviews (2)

Read Reviews (1)

customer case management

Read Reviews (1)

Read Reviews (22)

touchpoint management

Read Reviews (1)

Read Reviews (2)

sales document management

Read Reviews (0)

Read Reviews (2)

proposal & quote management

Read Reviews (0)

Read Reviews (9)

knowledge management

Read Reviews (0)

Read Reviews (33)

performance management

Read Reviews (0)

Read Reviews (16)

segmentation and targeting

Read Reviews (0)

Read Reviews (2)

channel management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

  • Improve efficiency

  • Improve consistency

  • Improve visibility

  • Scale best practices

  • Establish thought leadership

  • Improve stakeholder relations

  • Grow market share

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 10 more

  • Improve efficiency

  • Improve consistency

  • Improve internal communications

  • Improve brand engagement

  • Manage risk

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • chat

  • promotions

  • offline

  • video

  • e-mail

  • point of sale

  • games

  • events

  • trade shows

  • mobile

  • omnichannel

  • print media

  • magazine

  • mobile app

  • website

  • See 13 more

  • phone calls

  • chat

  • promotions

  • offline

  • video

  • e-mail

  • point of sale

  • games

  • events

  • trade shows

  • mobile

  • omnichannel

  • print media

  • magazine

  • mobile app

  • website

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

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Security & Privacy Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting