Comparison Summary
Introducing Tenfold and Verint
Tenfold, Genesys Cloud, Twilio, etc., belong to a category of solutions that help Customer Experience Management, whereas Verint, HypeAuditor, Community Sift, etc., belong to a category of solutions that help Social Media Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Tenfold covers Engagement Management with Phone Calls, Communication Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
Verint focuses on Engagement Management, Service Automation with Phone Calls, Customer Feedback Management with Promotions, Workforce Scheduling & Forecasting, etc.
"Tenfold has been a great partner. They are willing to collaborate and go above and beyond to help us, the customer, be successful. " - Jake Morey
"The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving sk...ill coverage and flexibility to ultimately improve the customer experience and turnaround times. " - Liam Morris-Ellis
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Tenfold - The Customer Experience Cloud‚
Verint | Innovating in digital, cloud and customer engagement transformation
Age
2015
Financials
SERIES C
IPO
Business Need
Total Processes
(we found evidences for)
62
56
Total Goals
(we found evidences for)
13
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Acquire customers
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Improve ROI
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Enhance customer relationships
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Improve efficiency
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Improve consistency
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Improve visibility
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Scale best practices
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Establish thought leadership
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Improve stakeholder relations
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
- See 10 more
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Improve efficiency
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Improve consistency
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Improve internal communications
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Improve brand engagement
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Manage risk
- See 2 more
Top Channels
Channels Used
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phone calls
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chat
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promotions
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offline
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video
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e-mail
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point of sale
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games
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events
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trade shows
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mobile
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omnichannel
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print media
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magazine
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mobile app
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website
- See 13 more
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phone calls
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chat
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promotions
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offline
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video
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e-mail
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point of sale
-
games
-
events
-
trade shows
-
mobile
-
omnichannel
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print media
-
magazine
-
mobile app
-
website
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
