Compare TTEC vs Genesys Cloud

Goals Achieved

• Enhance customer relationships

• Acquire customers

• Increase sales & revenue

• Scale best practices

• Enter new markets internationally or locally

• Increase customer life time value

• Improve brand engagement

• Manage risk

• Establish thought leadership

• Improve ROI

• Grow market share

• Improve efficiency

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• Acquire customers

• Enhance customer relationships

• Increase sales & revenue

• Enter new markets internationally or locally

• Scale best practices

• Improve ROI

• Improve efficiency

• Improve stakeholder relations

• Grow market share

• Improve internal communications

• Build brand awareness

• Manage risk

• Launch new products

• See 10 more

Channels Used

• phone calls

• omnichannel

• chat

• promotions

• text SMS

• mobile

• coupons

• website

• e-mail

• mass media

• television

• offline

• video

• games

• on premises

• point of sale

• Skype

• blogs

• user generated content

• events

• trade shows

• mobile app

• social media

• See 20 more

• phone calls

• omnichannel

• chat

• promotions

• text SMS

• mobile

• coupons

• website

• e-mail

• mass media

• television

• offline

• video

• games

• on premises

• point of sale

• Skype

• blogs

• user generated content

• events

• trade shows

• mobile app

• social media

• See 20 more