Comparison Summary
This comparison report of TTEC vs. Genesys Cloud is based on a specific set of business needs and context. The comparison uses 1507 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing TTEC and Genesys Cloud
Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
TTEC covers Engagement Management, Lead Qualification, Lifetime Value Management, Loyalty Management, etc.
Genesys Cloud focuses on Engagement Management, Customer Feedback Management with Promotions, Contact List Management with Omnichannel, Sales Call Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
TTEC: Worldwide digital leader in CX
Genesys Cloud | Genesys
Age
1990
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
50
70
Total Goals
(we found evidences for)
12
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Manage risk
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Establish thought leadership
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Improve ROI
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Grow market share
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Improve efficiency
- See 9 more
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Enter new markets internationally or locally
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Scale best practices
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Improve ROI
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Improve efficiency
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Improve stakeholder relations
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Grow market share
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Improve internal communications
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Build brand awareness
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Manage risk
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Launch new products
- See 10 more
Top Channels
Channels Used
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phone calls
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omnichannel
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chat
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promotions
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text SMS
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mobile
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coupons
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website
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e-mail
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mass media
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television
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offline
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video
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games
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on premises
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point of sale
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Skype
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blogs
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user generated content
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events
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trade shows
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mobile app
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social media
- See 20 more
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phone calls
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omnichannel
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chat
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promotions
-
text SMS
-
mobile
-
coupons
-
website
-
e-mail
-
mass media
-
television
-
offline
-
video
-
games
-
on premises
-
point of sale
-
Skype
-
blogs
-
user generated content
-
events
-
trade shows
-
mobile app
-
social media
- See 20 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
