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Compare TTEC vs Oracle Advertising and Customer Experience (CX)

Comparison Summary

For TTEC vs Oracle Advertising and Customer Experience (CX) comparison, Our AI algorithm looked at 2180 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using TTEC and Oracle Advertising and Customer Experience (CX) to solve their respective business needs.

Pros and cons of TTEC and Oracle Advertising and Customer Experience (CX)

TTEC is more suited to businesses that require Engagement Management and Lead Qualification where as Oracle Advertising and Customer Experience (CX) is focused towards Engagement Management and Loyalty Management .

logo TTEC

Focus area

Software Failure Risk

  • low

logo Oracle Advertising and Customer Experience (CX)

Focus area

Software Failure Risk

  • low

About

TTEC: Worldwide digital leader in CX

CX Cloud to build, manage, and maintain customer relationships.

Age

1977

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

50

82

Total Goals
(we found evidences for)

12

17

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


lead qualification

lead qualification: technographic


lifetime value management


customise loyalty program


customer feedback management

measuring customer satisfaction

measuring net promoter score


contact list management


campaign management


training & onboarding


generation of new leads


helpdesk management


knowledge management




sales document management

proposal & quote management

contract management


performance management


account management


competitive intelligence






relationship management


segmentation and targeting


community building


products & pricelist management


communication management


content management



international marketing


trade show marketing


workflow management



personalized marketing


customer case management


subscription management



discount management


promotion management



sales call management


compliance & governance


advocacy management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Improve brand engagement

  • Manage risk

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Improve efficiency

  • See 9 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Scale best practices

  • Launch new products

  • Increase customer life time value

  • Improve ROI

  • Grow market share

  • Build brand awareness

  • Establish thought leadership

  • Improve digital and social presence

  • Improve stakeholder relations

  • Shorten ramp up time

  • Improve efficiency

  • Improve internal communications

  • See 14 more

Top Channels

Channels Used

  • e-mail

  • offline

  • trade shows

  • omnichannel

  • phone calls

  • promotions

  • mobile

  • chat

  • website

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • coupons

  • games

  • text SMS

  • on premises

  • social media

  • mass media

  • television

  • Whatsapp

  • events

  • mobile ads

  • Slack

  • See 21 more
  • e-mail

  • offline

  • trade shows

  • omnichannel

  • phone calls

  • promotions

  • mobile

  • chat

  • website

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • coupons

  • games

  • text SMS

  • on premises

  • social media

  • mass media

  • television

  • Whatsapp

  • events

  • mobile ads

  • Slack

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting