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Compare TTEC vs Retently

Comparison Summary

For TTEC vs Retently comparison, Our AI algorithm looked at 1559 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using TTEC and Retently to solve their respective business needs.

Pros and cons of TTEC and Retently

TTEC is more suited to businesses that require Engagement Management and Lead Qualification where as Retently is focused towards Customer Feedback Management with Promotions and Social Media Management .

logo TTEC

Focus area

Software Failure Risk

  • low

logo Retently

Focus area

Retently is better than TTEC for

Software Failure Risk

  • low

About

TTEC: Worldwide digital leader in CX

Platform to Improve Customer Satisfaction with Net Promoter Score

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

50

30

Total Goals
(we found evidences for)

12

6

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


lead qualification

lead qualification: technographic


lifetime value management


loyalty management

customise loyalty program


customer feedback management

measuring customer satisfaction

measuring net promoter score


contact list management


campaign management


training & onboarding


generation of new leads


helpdesk management


knowledge management




sales document management

proposal & quote management


performance management



communication management


social media management


workflow management


referral management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Improve brand engagement

  • Manage risk

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Improve efficiency

  • See 9 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 3 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more
  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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No Data

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting