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Compare TTEC vs Verint

Comparison Summary

For TTEC vs Verint comparison, Our AI algorithm looked at 3103 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using TTEC and Verint to solve their respective business needs.

Pros and cons of TTEC and Verint

TTEC is more suited to businesses that require Engagement Management and Lead Qualification where as Verint is focused towards Engagement Management and Service Automation with Phone Calls .

logo TTEC

Focus area

Software Failure Risk

  • low

logo Verint

Focus area

Verint is better than TTEC for

Software Failure Risk

  • low

About

TTEC: Worldwide digital leader in CX

Verint | Innovating in digital, cloud and customer engagement transformation

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

50

56

Total Goals
(we found evidences for)

12

5

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


lead qualification

lead qualification: technographic


lifetime value management


loyalty management

customise loyalty program


customer feedback management

measuring customer satisfaction

measuring net promoter score


contact list management


campaign management


training & onboarding


generation of new leads


helpdesk management


knowledge management




sales document management

proposal & quote management


performance management




segmentation and targeting


communication management






sales call management


customer case management


workflow management


sales review & feedback



touchpoint management


channel management


follower management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Improve brand engagement

  • Manage risk

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Improve efficiency

  • See 9 more
  • Improve efficiency

  • Improve consistency

  • Improve internal communications

  • Improve brand engagement

  • Manage risk

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • chat

  • promotions

  • offline

  • video

  • e-mail

  • point of sale

  • games

  • events

  • trade shows

  • mobile

  • omnichannel

  • print media

  • magazine

  • mobile app

  • website

  • See 13 more
  • phone calls

  • chat

  • promotions

  • offline

  • video

  • e-mail

  • point of sale

  • games

  • events

  • trade shows

  • mobile

  • omnichannel

  • print media

  • magazine

  • mobile app

  • website

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting