Comparison Summary
Introducing TTEC and Verint
Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
TTEC covers Engagement Management, Lead Qualification, Lifetime Value Management, Loyalty Management, etc.
Verint focuses on Engagement Management, Service Automation with Phone Calls, Customer Feedback Management with Promotions, Workforce Scheduling & Forecasting, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
TTEC: Worldwide digital leader in CX
Verint | Innovating in digital, cloud and customer engagement transformation
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
50
56
Total Goals
(we found evidences for)
12
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Manage risk
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Establish thought leadership
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Improve ROI
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Grow market share
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Improve efficiency
- See 9 more
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Improve efficiency
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Improve consistency
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Improve internal communications
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Improve brand engagement
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Manage risk
- See 2 more
Top Channels
Channels Used
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phone calls
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chat
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promotions
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offline
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video
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e-mail
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point of sale
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games
-
events
-
trade shows
-
mobile
-
omnichannel
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print media
-
magazine
-
mobile app
-
website
- See 13 more
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phone calls
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chat
-
promotions
-
offline
-
video
-
e-mail
-
point of sale
-
games
-
events
-
trade shows
-
mobile
-
omnichannel
-
print media
-
magazine
-
mobile app
-
website
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
