Comparison Summary
This comparison report of Twilio Programmable SMS vs. Gainsight CS is based on a specific set of business needs and context. The comparison uses 808 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Twilio Programmable SMS and Gainsight CS
Twilio Programmable SMS, and Gainsight CS belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Twilio Programmable SMS covers Engagement Management with Text SMS, Communication Management with E-Mail, Customer Feedback Management with Promotions, Relationship Management with Text SMS, etc.
Gainsight CS focuses on Engagement Management with Mobile, Customer Feedback Management, Forecasting, Playbook Creation, etc.
"Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time. " - Fred Frimpong
"We're able to monitor significant portions of the entire health of our business. I literally use it as flight controls for not only the customer success organization but as a member of the executive team where we can make strategic decisions about w...hat we see in Gainsight. " - Eric Foster
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Twilio - Communication APIs for SMS, Voice, Video and Authentication
Customer Success Software to Retain and Grow Customers at Scale
Age
2008
2011
Financials
IPO
SERIES E
Business Need
Total Processes
(we found evidences for)
20
48
Total Goals
(we found evidences for)
5
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve ROI
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Acquire customers
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Enhance customer relationships
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Enter new markets internationally or locally
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Grow market share
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase customer life time value
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Improve stakeholder relations
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Increase sales & revenue
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Launch new products
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Establish thought leadership
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Improve efficiency
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Improve ROI
- See 7 more
Top Channels
Channels Used
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phone calls
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mobile
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social media
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mobile app
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e-mail
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website
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video
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chat
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Slack
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review sites
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Amazon
- See 8 more
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phone calls
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mobile
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social media
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mobile app
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e-mail
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website
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video
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chat
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Slack
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review sites
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Amazon
- See 8 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
