Comparison Summary
This comparison report of Twilio Programmable SMS vs. Totango is based on a specific set of business needs and context. The comparison uses 5952 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Twilio Programmable SMS and Totango
Twilio Programmable SMS, and Totango belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Twilio Programmable SMS covers Engagement Management with Text SMS, Communication Management with E-Mail, Customer Feedback Management with Promotions, Relationship Management with Text SMS, etc.
Totango focuses on Engagement Management, Training & Onboarding, Workflow Management, Playbook Creation, etc.
"The fact that we can make the user experience so much better—from the UX and platform to the data and reporting—has directly fueled our growth. " - Gene Schriver
"Companies like Totango, which I've been using for 3 years really helps us as it relates to how we scale and partner with our customers. " - Jim Mercer
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Twilio - Communication APIs for SMS, Voice, Video and Authentication
Customer Success & Customer Retention Software with an all-in-one Customer OS.
Age
2008
2010
Financials
IPO
SERIES D
Business Need
Total Processes
(we found evidences for)
20
88
Total Goals
(we found evidences for)
5
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Improve ROI
-
Acquire customers
-
Enhance customer relationships
-
Enter new markets internationally or locally
-
Grow market share
- See 2 more
-
Enhance customer relationships
-
Acquire customers
-
Scale best practices
-
Increase sales & revenue
-
Increase customer life time value
-
Improve internal communications
-
Improve ROI
-
Improve efficiency
-
Enter new markets internationally or locally
-
Improve visibility
-
Establish thought leadership
-
Improve stakeholder relations
-
Build brand awareness
-
Manage risk
- See 11 more
Top Channels
Channels Used
-
e-mail
-
website
-
phone calls
-
social media
-
offline
-
support groups
-
point of sale
-
video
-
chat
-
user generated content
-
blogs
-
Slack
-
channel partners
-
mobile
-
mass media
-
promotions
-
text SMS
-
television
-
newsletter
-
events
-
trade shows
- See 18 more
-
e-mail
-
website
-
phone calls
-
social media
-
offline
-
support groups
-
point of sale
-
video
-
chat
-
user generated content
-
blogs
-
Slack
-
channel partners
-
mobile
-
mass media
-
promotions
-
text SMS
-
television
-
newsletter
-
events
-
trade shows
- See 18 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
