Comparison Summary
Introducing U-Analyze and Verascape
U-Analyze, Verascape, SmartAction, Liveperson AI Chatbot, etc., belong to a category of solutions that help Chatbot. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
U-Analyze covers Call Management with Phone Calls, Insightful Customer Interactions, Agent Review & Feedback with Phone Calls, Call Tracking & Monitoring with Phone Calls, etc.
Verascape focuses on Engagement Management with Phone Calls, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management, etc.
"Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with investors, and improving compliance scores. Better yet, we’re now able to gain actionable insights from the voice of t...he customer to help us improve the investor engagement and experience. " - International banking group
"Verascape is very easy to work with. I was surprised at how smooth the implementation was. Plus, with their pay-for-performance pricing model, there is no upfront fees and we only pay when they successfully take care of a customer and save us money. " - National Retailer
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Speech Analytics Software & Solutions - Uniphore
Omni-channel Self-Service as a Service solutions helping contact centers improve the customer experience and reduce costs
Financials
PRIVATE
Business Need
Total Processes
(we found evidences for)
22
17
Total Goals
(we found evidences for)
7
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase sales & revenue
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Improve brand engagement
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Scale best practices
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Increase customer life time value
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Improve efficiency
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Improve ROI
- See 4 more
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Enhance customer relationships
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Acquire customers
Top Channels
Channels Used
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phone calls
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omnichannel
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website
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phone calls
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omnichannel
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website
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
