U-Analyze Overview
U-analyze leverages AI to analyze speech and conversations, providing valuable customer experience insights. Call center speech analytics software is available for trial today.
Use Cases
Customers recommend Call Management, Insightful Customer Interactions, Agent Review & Feedback, as the business use cases that they have been most satisfied with while using U-Analyze.
Business Priorities
Improve Customer Service and Increase Sales Velocity are the most popular business priorities that customers and associates have achieved using U-Analyze.
U-Analyze Use-Cases and Business Priorities: Customer Satisfaction Data
U-Analyze works with different mediums / channels such as Phone Calls.
U-Analyze's features include Conversation Intelligence, Dashboard, Feedback Surveys, etc. and U-Analyze support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also U-Analyze analytics capabilities include Custom Reports, and Analytics.
Reviews
"Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with investors, and improving compliance scores. Better yet, we’re now able to gain actionable insights from the voice of t...he customer to help us improve the investor engagement and experience." - International banking group
U-Analyze, Chatbot, Zoom Virtual Agent, Liveperson AI Chatbot, SmatBot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for U-Analyze
Top Industries
- Computer Software
- Financial Services
- Information Technology and Services
Popular in
- Large Enterprise
- Enterprise
- Mid Market
U-Analyze is popular in Computer Software, Financial Services, and Information Technology And Services and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on U-Analyze Use Cases
How does U-Analyze address your Call Management Challenges?
How efficiently Does U-Analyze manage your Insightful Customer Interactions?
How efficiently Does U-Analyze manage your Agent Review & Feedback?
How efficiently Does U-Analyze manage your Call Tracking & Monitoring?
24 buyers and buying teams have used Cuspera to assess how well U-Analyze solved their Chatbot needs. Cuspera uses 1842 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with investors, and improving compliance scores. Better yet, we’re now able to gain actionable insights from the voice of the customer to help us improve the investor engage...ment and experience. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Senior Vice President of business solutions and change management International banking group |
Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with investors, and improving compliance scores. Better yet, we’re now able to gain actionable insights from the voice of the customer to help us improve the investor engage...ment and experience. |
Case Studies
CASE STUDY Velera
CASE STUDY Autodesk
CASE STUDY DuploCloud
CASE STUDY Healthcare BPO
CASE STUDY e.l.f. Beauty
CASE STUDY Atlassian
Video
Uniphore - There's no AI like it
Frequently Asked Questions(FAQ)
for U-Analyze
What is U-Analyze?
U-Analyze (formerly auMina) is an AI-powered conversational analytics platform that is user-centric, harnessing conversational analytics to transform the experiences of both customers and contact center representatives, toward meeting customer needs. It helps to acquire customers and improve efficiency.
U-Analyze combines the power of AI and NLP to uncover real insights from customer conversations, empowering organizations to deliver personalized customer service experiences. It also helps to gain intelligent insights, discover customer real intent, transform performance management, automate agent tasks and more.
What is U-Analyze used for?
What are the top features of U-Analyze?
Who uses U-Analyze?
What are U-Analyze alternatives?
Where is U-Analyze located?
Peers used U-Analyze for call management and insightful customer interactions
U-Analyze Competitors
U-Analyze Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (78) |
| Custom Reports | Read Reviews (236) |
| Analytics | Read Reviews (359) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (78) |
| Custom Reports | Read Reviews (236) |
| Analytics | Read Reviews (359) |
Software Failure Risk Guidance
?for U-Analyze
Overall Risk Meter
Top Failure Risks for U-Analyze
Uniphore Technologies Inc News
Uniphore Announces Acquisitions of Orby AI and Autonom8 - Directors Club News -
Uniphore has acquired Orby AI and plans to acquire Autonom8 to enhance its Business AI Cloud. These acquisitions bring expertise from DeepMind and Google, advancing Uniphore's AI capabilities. The integration aims to accelerate automation of complex workflows, offering enterprises innovative AI solutions. Uniphore plans early access programs for select customers later this year.
Uniphore Accelerates Expansion Across Europe | Uniphore
Uniphore is expanding its presence in Europe with the launch of the Business AI Cloud, a platform designed to meet the EU's AI Act requirements. The company is also introducing the Marketing AI CDP in EMEA, aiding marketers in managing complex data and privacy challenges. Uniphore's strategic partnership with Konecta is enhancing AI-led contact center transformations across Europe, and the company is strengthening its regional team with new leadership appointments.
Uniphore maneuvers to become the foundation of enterprise AI - SiliconANGLE
Uniphore announced its Business AI Cloud platform, launching next month, aiming to provide enterprises with a secure, composable foundation for AI initiatives. The platform unifies data, AI agents, models, and knowledge, blending consumer chatbot simplicity with enterprise security and scalability. Uniphore positions this solution as a core enabler for large-scale business AI adoption.
Uniphore Launches Business AI Cloud: A Sovereign, Composable & Secure AI Platform to Power the Agentic Enterprise | Uniphore
Uniphore has launched the Business AI Cloud, a secure and composable AI platform designed to unify data, models, and agents for enterprise use. This platform aims to bridge the gap between IT and business users, offering a scalable solution that integrates with existing technology stacks. It supports cloud, multi-cloud, and on-premises deployments, ensuring data sovereignty and compliance. The platform will be available from July.
Uniphore Technologies Inc Profile
Company Name
Uniphore Technologies Inc
Company Website
https://www.uniphore.com/HQ Location
Palo Alto , California
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