U-Analyze Overview
U-analyze leverages AI to analyze speech and conversations, providing valuable customer experience insights. Call center speech analytics software is available for trial today.
Use Cases
Customers recommend Call Management, Insightful Customer Interactions, Agent Review & Feedback, as the business use cases that they have been most satisfied with while using U-Analyze.
Business Priorities
Improve Customer Service and Increase Sales Velocity are the most popular business priorities that customers and associates have achieved using U-Analyze.
U-Analyze Use-Cases and Business Priorities: Customer Satisfaction Data
U-Analyze works with different mediums / channels such as Phone Calls.
U-Analyze's features include Conversation Intelligence, Dashboard, Feedback Surveys, etc. and U-Analyze support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also U-Analyze analytics capabilities include Custom Reports, and Analytics.
Reviews
"Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with investors, and improving compliance scores. Better yet, we’re now able to gain actionable insights from the voice of t...he customer to help us improve the investor engagement and experience." - International banking group
U-Analyze, SmartAction, Liveperson AI Chatbot, Zoom Virtual Agent, Sendbird, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for U-Analyze
Top Industries
- Computer Software
- Financial Services
- Information Technology and Services
Popular in
- Large Enterprise
- Enterprise
- Mid Market
U-Analyze is popular in Computer Software, Financial Services, and Information Technology And Services and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on U-Analyze Use Cases
How does U-Analyze facilitate Call Management?
What Are the key features of U-Analyze for Insightful Customer Interactions?
What Are the key features of U-Analyze for Agent Review & Feedback?
What makes U-Analyze ideal for Call Tracking & Monitoring?
14+ more Business Use Cases
24 buyers and buying teams have used Cuspera to assess how well U-Analyze solved their Chatbot needs. Cuspera uses 1842 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with investors, and improving compliance scores. Better yet, we’re now able to gain actionable insights from the voice of the customer to help us improve the investor engage...ment and experience. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Senior Vice President of business solutions and change management International banking group |
Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with investors, and improving compliance scores. Better yet, we’re now able to gain actionable insights from the voice of the customer to help us improve the investor engage...ment and experience. |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Banking
|
Banking |
Case Study International Banking GroupRead More |
|
Banking
|
Banking |
Case Study International Banking GroupRead More |
|
Consumer Goods
|
Consumer Goods |
CASE STUDY Unspecified leading Indian agriculture exporterRead More |
Video
Uniphore - There's no AI like it
Frequently Asked Questions(FAQ)
for U-Analyze
What is U-Analyze?
U-Analyze (formerly auMina) is an AI-powered conversational analytics platform that is user-centric, harnessing conversational analytics to transform the experiences of both customers and contact center representatives, toward meeting customer needs. It helps to acquire customers and improve efficiency.
U-Analyze combines the power of AI and NLP to uncover real insights from customer conversations, empowering organizations to deliver personalized customer service experiences. It also helps to gain intelligent insights, discover customer real intent, transform performance management, automate agent tasks and more.
What is U-Analyze used for?
What are the top features of U-Analyze?
Who uses U-Analyze?
What are U-Analyze alternatives?
Where is U-Analyze located?
Peers used U-Analyze for call management and insightful customer interactions
U-Analyze Competitors
U-Analyze Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (78) |
| Custom Reports | Read Reviews (236) |
| Analytics | Read Reviews (359) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (78) |
| Custom Reports | Read Reviews (236) |
| Analytics | Read Reviews (359) |
Software Failure Risk Guidance
?for U-Analyze
Overall Risk Meter
Top Failure Risks for U-Analyze
Uniphore News
Uniphore and Konecta Join Forces to Advance AI in CX and Digital Transformation - Directors Club News
Uniphore and Konecta collaborate to enhance AI in customer experience and digital transformation.
Uniphore Recognized on 2024 Deloitte Technology Fast 500 as One of North Americas Fastest-Growing Companies - Yahoo Finance
Uniphore was named one of North America's fastest-growing companies in the 2024 Deloitte Technology Fast 500 list.
Uniphore and Konecta Join Forces to Advance AI in Customer Experience and Digital Transformation - Financial Post
Uniphore and Konecta are collaborating to improve AI technology in customer experience and digital transformation.
Uniphore Feeds
Uniphore acquires ActionIQ and Infoworks - MarTech
Uniphore has acquired ActionIQ and Infoworks, as reported by MarTech.
Uniphore Acquires ActionIQ And Infoworks To Start Industry's First Zero Data AI Cloud - Startups
Uniphore acquires ActionIQ and Infoworks to launch the industry's first Zero Data AI Cloud, enhancing its AI capabilities.
Uniphore Acquires ActionIQ and Infoworks to Launch Zero Data AI Cloud - Entrepreneur
Uniphore acquires ActionIQ and Infoworks to introduce Zero Data AI Cloud.
Uniphore Profile
Company Name
Uniphore
Company Website
https://www.uniphore.com/HQ Location
Palo Alto , California
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