cuspera logo CUSPERA

Verint Messaging vs Qualtrics Connect: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Verint Messaging vs. Qualtrics Connect is based on a specific set of business needs and context. The comparison uses 3381 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Verint Messaging and Qualtrics Connect

Verint Messaging, Sparkcentral, Customers.ai, etc., belong to a category of solutions that help Conversational Marketing, whereas Qualtrics Connect, Khoros Care, Khoros Marketing, etc., belong to a category of solutions that help Social Media Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Verint Messaging covers Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management with Social Media, Contact List Management with Phone Calls, etc.

Qualtrics Connect focuses on Social Media Management with Social Media, Engagement Management with Social Media, Communication Management with Social Media, Workflow Management with Social Media, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Verint Messaging

Focus area

Verint Messaging is better than Qualtrics Connect for

Software Failure Risk

  • low

logo Qualtrics Connect

Focus area

Software Failure Risk

  • medium

About

Customer Engagement on Private Messaging Channels

Digitally engage with the customers across channels to improve customer experience

Age

2002

Financials

IPO

SERIES C

Business Need

Total Processes
(we found evidences for)

53

56

Total Goals
(we found evidences for)

11

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


social media management

engaging on social media

social media analytics

monitoring social media

managing social media account

scheduling post to social media


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications


contact list management


workflow management



helpdesk management


competitive intelligence


lifetime value management



loyalty management

customise loyalty program


generation of new leads


sales review & feedback



content management

searching for content


sales call management



touchpoint management


training & onboarding


customer case management


products & pricelist management




channel management


social media marketing


relationship marketing


conversion management


campaign management


knowledge management





performance management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve brand engagement

  • Improve digital and social presence

  • Scale best practices

  • Build brand awareness

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Launch new products

  • Improve efficiency

  • Improve ROI

  • See 8 more
  • Enhance customer relationships

  • Improve digital and social presence

  • Acquire customers

  • Improve brand engagement

  • Build brand awareness

  • Grow market share

  • Increase sales & revenue

  • Increase customer life time value

  • See 5 more

Top Channels

Channels Used

  • social media

  • mobile

  • mobile app

  • chat

  • Twitter

  • Facebook

  • phone calls

  • website

  • user generated content

  • blogs

  • e-mail

  • omnichannel

  • Instagram

  • Whatsapp

  • text SMS

  • video

  • games

  • See 14 more
  • social media

  • mobile

  • mobile app

  • chat

  • Twitter

  • Facebook

  • phone calls

  • website

  • user generated content

  • blogs

  • e-mail

  • omnichannel

  • Instagram

  • Whatsapp

  • text SMS

  • video

  • games

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting