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Verint Messaging: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Verint Messaging
Brand: Verint Messaging
Rating: 4.57 (1815 reviews)

4.57 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(1815)

Customer Engagement on Private Messaging Channels

AI Powered

Verint Messaging Overview

Verint-messaging enables engaging customer interactions on private messaging apps like WhatsApp, Facebook Messenger, and Apple Messages for Business. Seamless conversational experiences are delivered across these platforms.

Use Cases

Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Verint Messaging.

Other use cases:

Communication Management
Contact List Management
Workflow Management
Lead Engagement
Helpdesk Management
Competitive Intelligence
Lifetime Value Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Verint Messaging.

Other priorities:

Improve Brand Engagement
Improve Digital And Social Presence
Scale Best Practices
Build Brand Awareness
Increase Sales & Revenue
Enter New Markets Internationally Or Locally
Launch New Products
Improve Efficiency
Improve ROI

See all business priorities See less business priorities

Verint Messaging Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Messaging works with different mediums / channels such as Social Media.

Verint Messaging's features include Bot, Personalization, Dashboard, etc. and Verint Messaging support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Verint Messaging analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The best thing about Conversocial is its ease of use when monitoring and engaging several social media accounts...." Peer review by Nolan P., Senior Manager, Social Media Community Strategy, Education

Verint Messaging, Sparkcentral, Customers.ai, MessageBird, SmartSurvey, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Messaging

Top Industries

Education
Financial Services
Automotive

Popular in

Large Enterprise
Enterprise
Mid Market

Verint Messaging is popular in Education, Financial Services, and Automotive and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Verint Messaging Use Cases

How efficiently Does Verint Messaging manage your Engagement Management?

The system helps businesses engage with customers across various social media platforms. It centralizes and simplifies customer interactions, improving response times and agent efficiency. The system is best suited for engaging with customers through social messaging and may not be ideal for complex tasks or integrations.

"...It is an incredible platform has many important features one of the most I like is to manage different social networks from the same application, has a great response function to interact with customers in real time...." Peer review by Thanay R, Customer Support Professional

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What benefits does Verint Messaging offer for Social Media Management?

Verint Messaging provides tools for managing social media channels, including scheduling posts, responding to comments, and monitoring brand reputation. This solution allows organizations to connect with customers and provide support across various social platforms. Verint Messaging has limitations in that it does not offer all social media management aspects within a single platform.

"...In a Conversocial report, 54% of respondents reported social media is their primary way of communicating with brands...." How to Handle Customer Complaints Over the Phone, Live Chat, & Social Media

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What makes Verint Messaging ideal for Customer Feedback Management?

Verint Messaging Customer Feedback Management helps businesses track and analyze customer feedback. It allows for real-time monitoring of customer satisfaction and quick responses to comments. This platform improves customer service and provides insights for service enhancements.

"...The problems we have solved the the Conversocial platform include a variety of customer issues and feedback, including both in-store and web experiences...." Peer review by Administrator

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What solutions does Verint Messaging provide for Communication Management?

What benefits does Verint Messaging offer for Contact List Management?

32+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Verint Messaging solved their Conversational Marketing needs. Cuspera uses 1815 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Alorica Telecommunications	Telecommunications	CASE STUDY Alorica Alorica streamlined operations and gained valuable customer insights using Verint's solutions, enhancing performance and reducing risk across multiple touchpoints in customer interactions. Read More
Du Telecom Telecommunications	Telecommunications	CASE STUDY Du Telecom du Telecom enhanced real-time customer engagement using Verint Experience Management, resulting in improved service quality and proactive customer interactions. Read More
Ibex Telecommunications	Telecommunications	CASE STUDY Ibex The case study discusses improved customer engagement and operational efficiency using Verint's solutions, leading to a 25% increase in customer satisfaction and a 30% reduction in handling time. Read More

Video

Volaris Takes Digital Transformation to New Heights

Frequently Asked Questions(FAQ)

for Verint Messaging

What is Verint Messaging?

Verint Messaging helps companies offer outstanding customer experiences on the messaging channels that customers use every day with personalized conversations, intelligent automation, and actionable analytics.

Verint message unifies all the message channels into a single agent desktop and intelligently sends customer queries to the most appropriate agent based on context to ensure quick service, lower support costs, and nurture customer relationships.

What is Verint Messaging used for?

Verint Messaging is a Conversational Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Social Media Management and Customer Feedback Management .

What are the top features of Verint Messaging?

bot, Personalization and Dashboard are some of the top features of Verint Messaging.

Who uses Verint Messaging?

Verint Messaging is used by Education, Financial Services and Automotive among other industries.

What are Verint Messaging alternatives?

Sparkcentral, Customers.Ai, MessageBird and SmartSurvey are popular alternatives for Verint Messaging.

Where is Verint Messaging located?

Verint Messaging is headquartered at 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA.

Peers used Verint Messaging for engagement management and social media management

Verint Messaging Competitors

More Verint Messaging Alternatives...

Verint Messaging Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.68/5 ★ Read Reviews (22)
Analytics	4.52/5 ★ Read Reviews (115)
Custom Reports	4.30/5 ★ Read Reviews (204)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.68/5 ★ Read Reviews (22)
Analytics	4.52/5 ★ Read Reviews (115)
Custom Reports	4.30/5 ★ Read Reviews (204)

Software Failure Risk Guidance

for Verint Messaging

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint Messaging

Verint Systems, Inc News

Verint Launches AI-Powered CX Scoring Bot, Revolutionizing Real-Time Customer Experience Analysis - StockTitan

Verint has introduced an AI-powered CX Scoring Bot to enhance real-time customer experience analysis.

03/12/2024 - source

Verint Announces New and Unique CX/EX Scoring Bot - Business Wire

Verint has introduced a new scoring bot for customer and employee experience.

03/12/2024 - source

Verint Customers Honored for CX and EX Automation Success at the 2024 EMEA Inspire Awards - Silicon Canals

Verint customers were recognized for their success in customer and employee experience automation at the 2024 EMEA Inspire Awards.

21/11/2024 - source

Verint Systems, Inc Feeds

Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - MSN

Verint Systems Inc. reported its financial results for the third quarter of 2025 during an earnings call.

05/12/2024 - source

Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - Insider Monkey

Verint Systems Inc. held its Q3 2025 earnings call, discussing financial results and performance.

04/12/2024 - source

Verint Announces Q3 FYE 2025 Results - Business Wire

Verint released its financial results for the third quarter of fiscal year ending 2025.

03/12/2024 - source

Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Financials

IPO

Verint Messaging: Use-Cases, Insights and Reviews | 2024 Cuspera

Customer Engagement on Private Messaging Channels

Failure Risk for Verint Messaging ?

Verint Messaging Overview

Use Cases

Business Priorities

Verint Messaging Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Verint Messaging Use Cases

How efficiently Does Verint Messaging manage your Engagement Management?

What benefits does Verint Messaging offer for Social Media Management?

What makes Verint Messaging ideal for Customer Feedback Management?

What solutions does Verint Messaging provide for Communication Management?

What benefits does Verint Messaging offer for Contact List Management?

32+ more Business Use Cases

Case Studies

CASE STUDY Alorica

CASE STUDY Du Telecom

CASE STUDY Ibex

Video

Volaris Takes Digital Transformation to New Heights

Frequently Asked Questions(FAQ)

What is Verint Messaging?

What is Verint Messaging used for?

What are the top features of Verint Messaging?

Who uses Verint Messaging?

What are Verint Messaging alternatives?

Where is Verint Messaging located?

Peers used Verint Messaging for engagement management and social media management

Verint Messaging Competitors

Verint Messaging Features

Software Failure Risk Guidance

Verint Systems, Inc News

Verint Launches AI-Powered CX Scoring Bot, Revolutionizing Real-Time Customer Experience Analysis - StockTitan

Verint Announces New and Unique CX/EX Scoring Bot - Business Wire

Verint Customers Honored for CX and EX Automation Success at the 2024 EMEA Inspire Awards - Silicon Canals

Verint Systems, Inc Feeds

Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - MSN

Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - Insider Monkey

Verint Announces Q3 FYE 2025 Results - Business Wire

Verint Systems, Inc Profile

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