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Verint vs Conviva: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Verint low Failure Risk for Conviva medium
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Comparison Summary

This comparison report of Verint vs. Conviva is based on a specific set of business needs and context. The comparison uses 3187 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Verint and Conviva

Verint, Conviva, HypeAuditor, Community Sift, etc., belong to a category of solutions that help Social Media Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Verint covers Engagement Management, Service Automation with Phone Calls, Customer Feedback Management with Promotions, Workforce Scheduling & Forecasting, etc.

Conviva focuses on Social Media Management with Social Media, Communication Management with Video, Engagement Management with Social Media, Content Management with Chat, etc.

"The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving sk...ill coverage and flexibility to ultimately improve the customer experience and turnaround times. " - Liam Morris-Ellis

"TikTok is NASCAR's first new platform in more than five years. While our team spends a great deal of time creating compelling content on our channel, Conviva's TikTok analytics will allow us to not only make data-driven decisions in publishing, but ...also share success stories in a way that's more digestible to all of our internal stakeholders. " - Chris Littman

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Verint

Focus area

Verint is better than Conviva for

Software Failure Risk

  • low

logo Conviva

Focus area

Conviva is better than Verint for

Software Failure Risk

  • medium

About

Verint | Innovating in digital, cloud and customer engagement transformation

A real-time Intelligence platform for video and media streaming using a unique new intelligent video measurement and analytics architecture

Financials

IPO

Business Need

Total Processes
(we found evidences for)

56

45

Total Goals
(we found evidences for)

5

10

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (193)

Read Reviews (41)

engaging and following up

Read Reviews (107)

Read Reviews (41)

sales call management

Read Reviews (180)

Read Reviews (0)

call recording

Read Reviews (153)

Read Reviews (0)

call analytics

Read Reviews (15)

Read Reviews (0)

call scoring

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (125)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (32)

Read Reviews (1)

measuring net promoter score

Read Reviews (23)

Read Reviews (0)

forecasting

Read Reviews (33)

Read Reviews (0)

knowledge management

Read Reviews (33)

Read Reviews (0)

customer case management

Read Reviews (22)

Read Reviews (0)

workflow management

Read Reviews (19)

Read Reviews (6)

performance management

Read Reviews (16)

Read Reviews (0)

training & onboarding

Read Reviews (13)

Read Reviews (1)

sales review & feedback

Read Reviews (8)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (7)

segmentation and targeting

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

channel management

Read Reviews (2)

Read Reviews (0)

follower management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (1)

proposal & quote management

Read Reviews (9)

Read Reviews (1)

helpdesk management

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (2)

Read Reviews (41)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (1)

sending & publishing communications

Read Reviews (0)

Read Reviews (40)

competitive intelligence

Read Reviews (1)

Read Reviews (10)

content management

Read Reviews (0)

Read Reviews (12)

engaging on social media

Read Reviews (0)

Read Reviews (18)

social media analytics

Read Reviews (0)

Read Reviews (12)

scheduling post to social media

Read Reviews (0)

Read Reviews (11)

managing social media account

Read Reviews (0)

Read Reviews (2)

social media management

Read Reviews (0)

Read Reviews (49)

engaging on social media

Read Reviews (0)

Read Reviews (18)

social media analytics

Read Reviews (0)

Read Reviews (12)

scheduling post to social media

Read Reviews (0)

Read Reviews (11)

managing social media account

Read Reviews (0)

Read Reviews (2)

influencer marketing

Read Reviews (0)

Read Reviews (2)

social media marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve efficiency

  • Improve consistency

  • Improve internal communications

  • Improve brand engagement

  • Manage risk

  • See 2 more

  • Improve ROI

  • Build brand awareness

  • Improve digital and social presence

  • Increase sales & revenue

  • Scale best practices

  • Enter new markets internationally or locally

  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Establish thought leadership

  • See 7 more

Top Channels

Channels Used

  • social media

  • video

  • mass media

  • television

  • Twitter

  • Instagram

  • games

  • offline

  • chat

  • Snapchat

  • on premises

  • mobile

  • mobile app

  • point of sale

  • phone calls

  • blogs

  • user generated content

  • Facebook

  • promotions

  • website

  • See 17 more

  • social media

  • video

  • mass media

  • television

  • Twitter

  • Instagram

  • games

  • offline

  • chat

  • Snapchat

  • on premises

  • mobile

  • mobile app

  • point of sale

  • phone calls

  • blogs

  • user generated content

  • Facebook

  • promotions

  • website

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting