Comparison Summary
Introducing Verint and Conviva
Verint, Conviva, HypeAuditor, Community Sift, etc., belong to a category of solutions that help Social Media Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Verint covers Engagement Management, Service Automation with Phone Calls, Customer Feedback Management with Promotions, Workforce Scheduling & Forecasting, etc.
Conviva focuses on Social Media Management with Social Media, Communication Management with Video, Engagement Management with Social Media, Content Management with Chat, etc.
"The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving sk...ill coverage and flexibility to ultimately improve the customer experience and turnaround times. " - Liam Morris-Ellis
"Partnering with Conviva gives us comprehensive, real-time intelligence about the viewer experience, and secure access to shared publisher customer data that helps us optimize video delivery. Joint Akamai and Conviva customers have easier access to v...isibility into performance across their workflows in order to more efficiently identify and troubleshoot any issues. " - PJ Joseph
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Verint | Innovating in digital, cloud and customer engagement transformation
A real-time Intelligence platform for video and media streaming using a unique new intelligent video measurement and analytics architecture
Financials
IPO
Business Need
Total Processes
(we found evidences for)
56
45
Total Goals
(we found evidences for)
5
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve efficiency
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Improve consistency
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Improve internal communications
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Improve brand engagement
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Manage risk
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Improve ROI
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Build brand awareness
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Improve digital and social presence
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Increase sales & revenue
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Scale best practices
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Enter new markets internationally or locally
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Enhance customer relationships
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Acquire customers
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Grow market share
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Establish thought leadership
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Top Channels
Channels Used
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social media
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video
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mass media
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television
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Twitter
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Instagram
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games
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offline
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chat
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Snapchat
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on premises
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mobile
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mobile app
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point of sale
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phone calls
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blogs
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user generated content
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Facebook
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promotions
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website
- See 17 more
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social media
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video
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mass media
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television
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Twitter
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Instagram
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games
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offline
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chat
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Snapchat
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on premises
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mobile
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mobile app
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point of sale
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phone calls
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blogs
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user generated content
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Facebook
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promotions
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website
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
