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Compare Verint vs Genesys Cloud

Failure Risk Guidance Security Report ?

Failure Risk for Verint low Failure Risk for Genesys Cloud low
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Comparison Summary

For Verint vs Genesys Cloud comparison, Our AI algorithm looked at 3592 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Verint and Genesys Cloud to solve their respective business needs.

Pros and cons of Verint and Genesys Cloud

Verint is more suited to businesses that require Engagement Management and Service Automation with Phone Calls where as Genesys Cloud is focused towards Engagement Management and Customer Feedback Management with Promotions .

Both Verint and Genesys Cloud are Social Media Marketing and Customer Experience Management software, peers recommend Verint for Workforce scheduling & forecasting and customer case management where as Genesys Cloud is more known for contact list management .

logo Verint

Focus area

Verint is better than Genesys Cloud for

Software Failure Risk

  • low

logo Genesys Cloud

Focus area

Genesys Cloud is better than Verint for

Software Failure Risk

  • low

About

Verint | Innovating in digital, cloud and customer engagement transformation

Genesys Cloud | Genesys

Age

1990

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

56

70

Total Goals
(we found evidences for)

5

13

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (193)

Read Reviews (71)

engaging and following up

Read Reviews (107)

Read Reviews (42)

sales call management

Read Reviews (180)

Read Reviews (25)

call recording

Read Reviews (153)

Read Reviews (13)

call analytics

Read Reviews (15)

Read Reviews (0)

call scoring

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (125)

Read Reviews (31)

measuring customer satisfaction

Read Reviews (32)

Read Reviews (21)

measuring net promoter score

Read Reviews (23)

Read Reviews (0)

forecasting

Read Reviews (33)

Read Reviews (0)

knowledge management

Read Reviews (33)

Read Reviews (0)

customer case management

Read Reviews (22)

Read Reviews (0)

workflow management

Read Reviews (19)

Read Reviews (2)

performance management

Read Reviews (16)

Read Reviews (1)

training & onboarding

Read Reviews (13)

Read Reviews (2)

sales review & feedback

Read Reviews (8)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (8)

segmentation and targeting

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

channel management

Read Reviews (2)

Read Reviews (0)

follower management

Read Reviews (2)

Read Reviews (1)

sales document management

Read Reviews (2)

Read Reviews (5)

proposal & quote management

Read Reviews (9)

Read Reviews (0)

contract management

Read Reviews (1)

Read Reviews (4)

helpdesk management

Read Reviews (2)

Read Reviews (13)

communication management

Read Reviews (2)

Read Reviews (11)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (3)

sending & publishing communications

Read Reviews (0)

Read Reviews (4)

competitive intelligence

Read Reviews (1)

Read Reviews (7)

lifetime value management

Read Reviews (1)

Read Reviews (6)

relationship management

Read Reviews (0)

Read Reviews (2)

loyalty management

Read Reviews (0)

Read Reviews (8)

contact list management

Read Reviews (0)

Read Reviews (27)

generation of new leads

Read Reviews (0)

Read Reviews (3)

products & pricelist management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve efficiency

  • Improve consistency

  • Improve internal communications

  • Improve brand engagement

  • Manage risk

  • See 2 more

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve ROI

  • Improve efficiency

  • Improve stakeholder relations

  • Grow market share

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • Launch new products

  • See 10 more

Top Channels

Channels Used

  • phone calls

  • omnichannel

  • chat

  • promotions

  • text SMS

  • mobile

  • coupons

  • website

  • e-mail

  • mass media

  • television

  • offline

  • video

  • games

  • on premises

  • point of sale

  • Skype

  • blogs

  • user generated content

  • events

  • trade shows

  • mobile app

  • social media

  • See 20 more

  • phone calls

  • omnichannel

  • chat

  • promotions

  • text SMS

  • mobile

  • coupons

  • website

  • e-mail

  • mass media

  • television

  • offline

  • video

  • games

  • on premises

  • point of sale

  • Skype

  • blogs

  • user generated content

  • events

  • trade shows

  • mobile app

  • social media

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting