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Verint vs Genesys Cloud: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Verint vs. Genesys Cloud is based on a specific set of business needs and context. The comparison uses 3592 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Verint and Genesys Cloud

Verint, HypeAuditor, Community Sift, etc., belong to a category of solutions that help Social Media Marketing, whereas Genesys Cloud, Tenfold, Oracle Advertising and Customer Experience (CX), etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Verint covers Engagement Management, Service Automation with Phone Calls, Customer Feedback Management with Promotions, Workforce Scheduling & Forecasting, etc.

Genesys Cloud focuses on Engagement Management, Customer Feedback Management with Promotions, Contact List Management with Omnichannel, Sales Call Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Verint

Focus area

Verint is better than Genesys Cloud for

Software Failure Risk

  • low

logo Genesys Cloud

Focus area

Genesys Cloud is better than Verint for

Software Failure Risk

  • low

About

Verint | Innovating in digital, cloud and customer engagement transformation

Genesys Cloud | Genesys

Age

1990

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

56

70

Total Goals
(we found evidences for)

5

13

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


sales call management


customer feedback management

measuring customer satisfaction

measuring net promoter score



knowledge management


customer case management


workflow management


performance management


training & onboarding



sales review & feedback





campaign management


segmentation and targeting


touchpoint management


channel management


follower management


sales document management

proposal & quote management

contract management


helpdesk management


communication management

tracking & monitoring communications

sending & publishing communications


competitive intelligence


lifetime value management


relationship management


loyalty management



contact list management


generation of new leads


products & pricelist management




Top Goals

Goals Achieved

  • Improve efficiency

  • Improve consistency

  • Improve internal communications

  • Improve brand engagement

  • Manage risk

  • See 2 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve ROI

  • Improve efficiency

  • Improve stakeholder relations

  • Grow market share

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • Launch new products

  • See 10 more

Top Channels

Channels Used

  • phone calls

  • omnichannel

  • chat

  • promotions

  • text SMS

  • mobile

  • coupons

  • website

  • e-mail

  • mass media

  • television

  • offline

  • video

  • games

  • on premises

  • point of sale

  • Skype

  • blogs

  • user generated content

  • events

  • trade shows

  • mobile app

  • social media

  • See 20 more
  • phone calls

  • omnichannel

  • chat

  • promotions

  • text SMS

  • mobile

  • coupons

  • website

  • e-mail

  • mass media

  • television

  • offline

  • video

  • games

  • on premises

  • point of sale

  • Skype

  • blogs

  • user generated content

  • events

  • trade shows

  • mobile app

  • social media

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting