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Verint vs Khoros Care: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Verint low Failure Risk for Khoros Care medium
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Comparison Summary

This comparison report of Verint vs. Khoros Care is based on a specific set of business needs and context. The comparison uses 4138 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Verint and Khoros Care

Verint, Khoros Care, HypeAuditor, Community Sift, etc., belong to a category of solutions that help Social Media Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Verint covers Engagement Management, Service Automation with Phone Calls, Customer Feedback Management with Promotions, Workforce Scheduling & Forecasting, etc.

Khoros Care focuses on Social Media Management with Social Media, Engagement Management with Social Media, Communication Management with Social Media, Workflow Management with Social Media, etc.

"This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer. " - Jess Greenhalgh

"Khoros offered us a great way of responding to customers and prioritizing customer issues, easy-to-use reporting options, and a great support team. " - Mary C. Hill

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Verint

Focus area

Verint is better than Khoros Care for

Software Failure Risk

  • low

logo Khoros Care

Focus area

Khoros Care is better than Verint for

Software Failure Risk

  • medium

About

Verint | Innovating in digital, cloud and customer engagement transformation

Digital customer care with AI-powered workflows and operational analytics

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

56

55

Total Goals
(we found evidences for)

5

10

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (193)

Read Reviews (108)

engaging and following up

Read Reviews (107)

Read Reviews (69)

sales call management

Read Reviews (180)

Read Reviews (1)

call recording

Read Reviews (153)

Read Reviews (0)

call analytics

Read Reviews (15)

Read Reviews (1)

call scoring

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (125)

Read Reviews (34)

measuring customer satisfaction

Read Reviews (32)

Read Reviews (29)

measuring net promoter score

Read Reviews (23)

Read Reviews (1)

forecasting

Read Reviews (33)

Read Reviews (1)

knowledge management

Read Reviews (33)

Read Reviews (1)

customer case management

Read Reviews (22)

Read Reviews (3)

workflow management

Read Reviews (19)

Read Reviews (45)

performance management

Read Reviews (16)

Read Reviews (0)

training & onboarding

Read Reviews (13)

Read Reviews (20)

sales review & feedback

Read Reviews (8)

Read Reviews (1)

campaign management

Read Reviews (2)

Read Reviews (3)

segmentation and targeting

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (1)

channel management

Read Reviews (2)

Read Reviews (0)

follower management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (8)

proposal & quote management

Read Reviews (9)

Read Reviews (6)

helpdesk management

Read Reviews (2)

Read Reviews (8)

communication management

Read Reviews (2)

Read Reviews (52)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (23)

sending & publishing communications

Read Reviews (0)

Read Reviews (17)

lifetime value management

Read Reviews (1)

Read Reviews (14)

distribution management

Read Reviews (1)

Read Reviews (3)

content management

Read Reviews (0)

Read Reviews (8)

social media analytics

Read Reviews (0)

Read Reviews (45)

engaging on social media

Read Reviews (0)

Read Reviews (42)

monitoring social media

Read Reviews (0)

Read Reviews (23)

scheduling post to social media

Read Reviews (0)

Read Reviews (10)

managing social media account

Read Reviews (0)

Read Reviews (2)

social media management

Read Reviews (0)

Read Reviews (178)

social media analytics

Read Reviews (0)

Read Reviews (45)

engaging on social media

Read Reviews (0)

Read Reviews (42)

monitoring social media

Read Reviews (0)

Read Reviews (23)

scheduling post to social media

Read Reviews (0)

Read Reviews (10)

managing social media account

Read Reviews (0)

Read Reviews (2)

creating contact list

Read Reviews (0)

Read Reviews (2)

contact list management

Read Reviews (0)

Read Reviews (8)

creating contact list

Read Reviews (0)

Read Reviews (2)

conversion management

Read Reviews (0)

Read Reviews (7)

social media marketing

Read Reviews (0)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve efficiency

  • Improve consistency

  • Improve internal communications

  • Improve brand engagement

  • Manage risk

  • See 2 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Improve brand engagement

  • Improve internal communications

  • Improve ROI

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve visibility

  • See 7 more

Top Channels

Channels Used

  • social media

  • mobile

  • phone calls

  • chat

  • e-mail

  • mobile app

  • Facebook

  • website

  • Twitter

  • mass media

  • text SMS

  • Whatsapp

  • video

  • omnichannel

  • Instagram

  • offline

  • on premises

  • games

  • user generated content

  • blogs

  • See 17 more

  • social media

  • mobile

  • phone calls

  • chat

  • e-mail

  • mobile app

  • Facebook

  • website

  • Twitter

  • mass media

  • text SMS

  • Whatsapp

  • video

  • omnichannel

  • Instagram

  • offline

  • on premises

  • games

  • user generated content

  • blogs

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting