Comparison Summary
This comparison report of Verint vs. Oracle Advertising and Customer Experience (CX) is based on a specific set of business needs and context. The comparison uses 4265 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Verint and Oracle Advertising and Customer Experience (CX)
Verint, HypeAuditor, Community Sift, etc., belong to a category of solutions that help Social Media Marketing, whereas Oracle Advertising and Customer Experience (CX), Ushur, Genesys Cloud, etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Verint covers Engagement Management, Service Automation with Phone Calls, Customer Feedback Management with Promotions, Workforce Scheduling & Forecasting, etc.
Oracle Advertising and Customer Experience (CX) focuses on Engagement Management, Loyalty Management, Advertisement, Campaign Management with Omnichannel, etc.
"The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving sk...ill coverage and flexibility to ultimately improve the customer experience and turnaround times. " - Liam Morris-Ellis
"We use Oracle Cloud to transform our business which has allowed us to attract new vendors. We build campaigns with Oracle Eloqua Marketing Automation to deliver the right message to the right people every time. " - Florencia Gannio
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Verint
Focus area
Verint is better than Oracle Advertising and Customer Experience (CX) for
Software Failure Risk
Oracle Advertising and Customer Experience (CX)
Focus area
Oracle Advertising and Customer Experience (CX) is better than Verint for
Software Failure Risk
About
Verint | Innovating in digital, cloud and customer engagement transformation
CX Cloud to build, manage, and maintain customer relationships.
Age
1977
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
56
82
Total Goals
(we found evidences for)
5
17
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve efficiency
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Improve consistency
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Improve internal communications
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Improve brand engagement
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Manage risk
- See 2 more
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Enter new markets internationally or locally
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Improve brand engagement
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Scale best practices
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Launch new products
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Increase customer life time value
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Improve ROI
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Grow market share
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Build brand awareness
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Establish thought leadership
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Improve digital and social presence
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Improve stakeholder relations
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Shorten ramp up time
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Improve efficiency
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Improve internal communications
- See 14 more
Top Channels
Channels Used
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e-mail
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offline
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trade shows
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omnichannel
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phone calls
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promotions
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mobile
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chat
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website
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point of sale
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mobile app
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user generated content
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blogs
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coupons
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games
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text SMS
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on premises
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social media
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mass media
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television
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Whatsapp
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events
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mobile ads
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Slack
- See 21 more
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e-mail
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offline
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trade shows
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omnichannel
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phone calls
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promotions
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mobile
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chat
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website
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point of sale
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mobile app
-
user generated content
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blogs
-
coupons
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games
-
text SMS
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on premises
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social media
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mass media
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television
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Whatsapp
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events
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mobile ads
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Slack
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
