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Compare Verint vs Oracle CX Service

Failure Risk Guidance Security Report ?

Failure Risk for Verint low Failure Risk for Oracle CX Service low
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Comparison Summary

For Verint vs Oracle CX Service comparison, Our AI algorithm looked at 4612 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Verint and Oracle CX Service to solve their respective business needs.

Pros and cons of Verint and Oracle CX Service

Verint is more suited to businesses that require Engagement Management and Service Automation with Phone Calls where as Oracle CX Service is focused towards Engagement Management with Phone Calls and Knowledge Management with Chat .

Both Verint and Oracle CX Service are Social Media Marketing and Customer Experience Management software, peers recommend Verint for call recording and Service automation where as Oracle CX Service is more known for contact list management and helpdesk management .

logo Verint

Focus area

Verint is better than Oracle CX Service for

Software Failure Risk

  • low

logo Oracle CX Service

Focus area

Oracle CX Service is better than Verint for

Software Failure Risk

  • low

About

Verint | Innovating in digital, cloud and customer engagement transformation

Service Cloud | Customer Experience | Oracle Cloud

Age

1977

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

56

68

Total Goals
(we found evidences for)

5

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (193)

Read Reviews (100)

engaging and following up

Read Reviews (107)

Read Reviews (49)

sales call management

Read Reviews (180)

Read Reviews (2)

call recording

Read Reviews (153)

Read Reviews (0)

call analytics

Read Reviews (15)

Read Reviews (1)

call scoring

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (125)

Read Reviews (55)

measuring customer satisfaction

Read Reviews (32)

Read Reviews (16)

measuring net promoter score

Read Reviews (23)

Read Reviews (11)

forecasting

Read Reviews (33)

Read Reviews (2)

knowledge management

Read Reviews (33)

Read Reviews (83)

customer case management

Read Reviews (22)

Read Reviews (22)

workflow management

Read Reviews (19)

Read Reviews (23)

performance management

Read Reviews (16)

Read Reviews (2)

training & onboarding

Read Reviews (13)

Read Reviews (2)

sales review & feedback

Read Reviews (8)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (4)

segmentation and targeting

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (10)

channel management

Read Reviews (2)

Read Reviews (9)

follower management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (20)

proposal & quote management

Read Reviews (9)

Read Reviews (4)

contract management

Read Reviews (1)

Read Reviews (16)

helpdesk management

Read Reviews (2)

Read Reviews (68)

communication management

Read Reviews (2)

Read Reviews (47)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (29)

sending & publishing communications

Read Reviews (0)

Read Reviews (7)

competitive intelligence

Read Reviews (1)

Read Reviews (3)

opportunity management

Read Reviews (1)

Read Reviews (3)

lifetime value management

Read Reviews (1)

Read Reviews (3)

relationship management

Read Reviews (0)

Read Reviews (12)

content management

Read Reviews (0)

Read Reviews (7)

contact list management

Read Reviews (0)

Read Reviews (34)

social media analytics

Read Reviews (0)

Read Reviews (8)

monitoring social media

Read Reviews (0)

Read Reviews (6)

social media management

Read Reviews (0)

Read Reviews (18)

social media analytics

Read Reviews (0)

Read Reviews (8)

monitoring social media

Read Reviews (0)

Read Reviews (6)

promotion management

Read Reviews (0)

Read Reviews (5)

products & pricelist management

Read Reviews (0)

Read Reviews (3)

billing and invoice management

Read Reviews (0)

Read Reviews (2)

generation of new leads

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve efficiency

  • Improve consistency

  • Improve internal communications

  • Improve brand engagement

  • Manage risk

  • See 2 more

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Improve efficiency

  • Scale best practices

  • Grow market share

  • Increase sales & revenue

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • e-mail

  • website

  • promotions

  • mobile

  • omnichannel

  • offline

  • point of sale

  • user generated content

  • blogs

  • support groups

  • coupons

  • newsletter

  • on premises

  • video

  • print media

  • magazine

  • Twitter

  • Facebook

  • mobile app

  • See 19 more

  • phone calls

  • chat

  • social media

  • e-mail

  • website

  • promotions

  • mobile

  • omnichannel

  • offline

  • point of sale

  • user generated content

  • blogs

  • support groups

  • coupons

  • newsletter

  • on premises

  • video

  • print media

  • magazine

  • Twitter

  • Facebook

  • mobile app

  • See 19 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting