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Verint vs Retently: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Verint vs. Retently is based on a specific set of business needs and context. The comparison uses 3644 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Verint and Retently

Verint, HypeAuditor, Community Sift, etc., belong to a category of solutions that help Social Media Marketing, whereas Retently, Ushur, Genesys Cloud, etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Verint covers Engagement Management, Service Automation with Phone Calls, Customer Feedback Management with Promotions, Workforce Scheduling & Forecasting, etc.

Retently focuses on Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.

"Verint Financial Compliance…gives us the flexibility to record existing and potential new channels, allows us to standardize worldwide on a single, unified recording system, and adapts well within our Windows environment. " - Thomas Ulrich

"Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! " - Henrik Eriksson

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Verint

Focus area

Verint is better than Retently for

Software Failure Risk

  • low

logo Retently

Focus area

Retently is better than Verint for

Software Failure Risk

  • low

About

Verint | Innovating in digital, cloud and customer engagement transformation

Platform to Improve Customer Satisfaction with Net Promoter Score

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

56

30

Total Goals
(we found evidences for)

5

6

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


sales call management


customer feedback management

measuring customer satisfaction

measuring net promoter score



knowledge management


customer case management


workflow management


performance management


training & onboarding



sales review & feedback





campaign management


segmentation and targeting


touchpoint management


channel management


follower management


sales document management

proposal & quote management


helpdesk management


communication management

tracking & monitoring communications

sending & publishing communications



loyalty management



social media analytics


social media management

social media analytics


referral management


creating contact list


contact list management

creating contact list



Top Goals

Goals Achieved

  • Improve efficiency

  • Improve consistency

  • Improve internal communications

  • Improve brand engagement

  • Manage risk

  • See 2 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 3 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more
  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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No Data

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting