cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Compare Verint vs Retently

Failure Risk Guidance Security Report ?

Failure Risk for Verint low Failure Risk for Retently low
Know More

Comparison Summary

For Verint vs Retently comparison, Our AI algorithm looked at 3644 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Verint and Retently to solve their respective business needs.

Pros and cons of Verint and Retently

Verint is more suited to businesses that require Engagement Management and Service Automation with Phone Calls where as Retently is focused towards Customer Feedback Management with Promotions and Social Media Management .

Both Verint and Retently are Social Media Marketing and Customer Experience Management software, peers recommend Verint for Service automation and call recording where as Retently is more known for social media analytics and social media management .

logo Verint

Focus area

Verint is better than Retently for

Software Failure Risk

  • low

logo Retently

Focus area

Retently is better than Verint for

Software Failure Risk

  • low

About

Verint | Innovating in digital, cloud and customer engagement transformation

Platform to Improve Customer Satisfaction with Net Promoter Score

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

56

30

Total Goals
(we found evidences for)

5

6

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (193)

Read Reviews (28)

engaging and following up

Read Reviews (107)

Read Reviews (23)

sales call management

Read Reviews (180)

Read Reviews (0)

call recording

Read Reviews (153)

Read Reviews (0)

call analytics

Read Reviews (15)

Read Reviews (0)

call scoring

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (125)

Read Reviews (285)

measuring customer satisfaction

Read Reviews (32)

Read Reviews (71)

measuring net promoter score

Read Reviews (23)

Read Reviews (91)

forecasting

Read Reviews (33)

Read Reviews (0)

knowledge management

Read Reviews (33)

Read Reviews (0)

customer case management

Read Reviews (22)

Read Reviews (0)

workflow management

Read Reviews (19)

Read Reviews (13)

performance management

Read Reviews (16)

Read Reviews (0)

training & onboarding

Read Reviews (13)

Read Reviews (0)

sales review & feedback

Read Reviews (8)

Read Reviews (1)

campaign management

Read Reviews (2)

Read Reviews (3)

segmentation and targeting

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

channel management

Read Reviews (2)

Read Reviews (0)

follower management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (0)

proposal & quote management

Read Reviews (9)

Read Reviews (0)

helpdesk management

Read Reviews (2)

Read Reviews (1)

communication management

Read Reviews (2)

Read Reviews (18)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

sending & publishing communications

Read Reviews (0)

Read Reviews (16)

loyalty management

Read Reviews (0)

Read Reviews (3)

social media analytics

Read Reviews (0)

Read Reviews (34)

social media management

Read Reviews (0)

Read Reviews (34)

social media analytics

Read Reviews (0)

Read Reviews (34)

referral management

Read Reviews (0)

Read Reviews (7)

creating contact list

Read Reviews (0)

Read Reviews (2)

contact list management

Read Reviews (0)

Read Reviews (5)

creating contact list

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve efficiency

  • Improve consistency

  • Improve internal communications

  • Improve brand engagement

  • Manage risk

  • See 2 more

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 3 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more

  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting