Comparison Summary
Introducing Verint and SOCi
Verint, SOCi, HypeAuditor, Community Sift, etc., belong to a category of solutions that help Social Media Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Verint covers Engagement Management, Service Automation with Phone Calls, Customer Feedback Management with Promotions, Workforce Scheduling & Forecasting, etc.
SOCi focuses on Social Media Management with Social Media, Engagement Management with Social Media, Communication Management with Social Media, Content Management with Social Media, etc.
"The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving sk...ill coverage and flexibility to ultimately improve the customer experience and turnaround times. " - Liam Morris-Ellis
"SOCi has provided our on-site teams with a user-friendly tool that streamlines posting efforts and encourages consistent communication. As a result, we’ve seen an increase in engagement on Facebook, even amidst the pandemic, which is vital in commun...icating adaptations and creating those much needed meaningful moments that keep our communities connected. " - Susan Goff
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About
Verint | Innovating in digital, cloud and customer engagement transformation
SOCi: Localised Social Marketing
Financials
IPO
SERIES B
Business Need
Total Processes
(we found evidences for)
56
72
Total Goals
(we found evidences for)
5
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve efficiency
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Improve consistency
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Improve internal communications
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Improve brand engagement
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Manage risk
- See 2 more
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Enter new markets internationally or locally
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Improve digital and social presence
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Acquire customers
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Build brand awareness
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Improve brand engagement
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Improve ROI
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Enhance customer relationships
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Increase sales & revenue
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Grow market share
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Launch new products
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Improve stakeholder relations
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Scale best practices
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Improve efficiency
- See 10 more
Top Channels
Channels Used
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social media
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offline
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on premises
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website
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Facebook
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point of sale
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user generated content
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promotions
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e-mail
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Instagram
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blogs
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review sites
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Yelp
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video
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phone calls
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Twitter
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mobile
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LinkedIn
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text SMS
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games
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Facebook page
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chat
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mobile app
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Tripadvisor
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events
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trade shows
- See 23 more
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social media
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offline
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on premises
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website
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Facebook
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point of sale
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user generated content
-
promotions
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e-mail
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Instagram
-
blogs
-
review sites
-
Yelp
-
video
-
phone calls
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Twitter
-
mobile
-
LinkedIn
-
text SMS
-
games
-
Facebook page
-
chat
-
mobile app
-
Tripadvisor
-
events
-
trade shows
- See 23 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
