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Compare Verint vs Twilio

Comparison Summary

For Verint vs Twilio comparison, Our AI algorithm looked at 15221 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Verint and Twilio to solve their respective business needs.

Pros and cons of Verint and Twilio

Verint is more suited to businesses that require Engagement Management and Service Automation with Phone Calls where as Twilio is focused towards Communication Management with Text SMS and Engagement Management .

Both Verint and Twilio are Social Media Marketing and Customer Experience Management software, peers recommend Verint for Service automation and call recording where as Twilio is more known for conference call management and advertisement .

logo Verint

Focus area

Verint is better than Twilio for

Software Failure Risk

  • low

logo Twilio

Focus area

Twilio is better than Verint for

Software Failure Risk

  • medium

About

Verint | Innovating in digital, cloud and customer engagement transformation

Twilio | APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable

Age

2008

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

56

112

Total Goals
(we found evidences for)

5

17

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


sales call management


customer feedback management

measuring customer satisfaction

measuring net promoter score



knowledge management


customer case management


workflow management


performance management


training & onboarding



sales review & feedback





campaign management


segmentation and targeting


touchpoint management


channel management


follower management


sales document management

proposal & quote management

contract management


helpdesk management


communication management

tracking & monitoring communications

sending & publishing communications


lead qualification

lead qualification: technographic


rating and review management




competitive intelligence



lifetime value management



international marketing




content management


loyalty management


conference call management


creating contact list


contact list management

creating contact list


community building


products & pricelist management


generation of new leads


engaging on social media


social media analytics


social media management

engaging on social media

social media analytics


business development


create learning path


courses & assessment

create learning path


conversion management


referral management


account management



revenue cycle management






personalized marketing





subscription management


Top Goals

Goals Achieved

  • Improve efficiency

  • Improve consistency

  • Improve internal communications

  • Improve brand engagement

  • Manage risk

  • See 2 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve visibility

  • Improve digital and social presence

  • Improve stakeholder relations

  • Establish thought leadership

  • Improve brand engagement

  • Manage risk

  • See 14 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more
  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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high

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Business Setting