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Zenloop vs UserTesting: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zenloop vs. UserTesting is based on a specific set of business needs and context. The comparison uses 6231 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zenloop and UserTesting

Zenloop, UserTesting, AskNicely, InMoment, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zenloop covers Collecting Feedback with Promotions, Loyalty Management, Contact List Management, Advertisement with Promotions, etc.

UserTesting focuses on Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.

"Thanks to zenloop, we're able to collect customer feedback at different touchpoints, enrich it with further data and therefore implement measures driven by our customers. " - Jan-Robin Läckes

"What makes Marketing Insight different from other platforms is that you clearly understand the rationale behind customer feedback. You can see and hear genuine moments of joy and frustration and that type of feedback is invaluable. " - Samantha Tazzia

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zenloop

Focus area

Zenloop is better than UserTesting for

Software Failure Risk

  • low

logo UserTesting

Focus area

UserTesting is better than Zenloop for

Software Failure Risk

  • medium

About

Feedback Management to Automate customer retention.

Feedback tool for real-time feedback from real customers

Age

2016

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

73

66

Total Goals
(we found evidences for)

16

15

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


customise loyalty program

identify target customers


contact list management



lifetime value management


rating and review management


engagement management

engaging and following up


communication management

sending & publishing communications


promotion management



social media management

engaging on social media

scheduling post to social media

managing social media account


knowledge management

creating knowledge base


discount management


relationship management


sales call management


sales document management

contract management


competitive intelligence


training & onboarding



content management


campaign management



sales review & feedback


segmentation and targeting



business development


helpdesk management



customer case management




motivation management



touchpoint management


influencer marketing



workflow management


generation of new leads



products & pricelist management



lead qualification: technographic


lead qualification: demographic


lead qualification

lead qualification: technographic

lead qualification: demographic


subscription management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Increase customer life time value

  • Improve internal communications

  • Improve efficiency

  • Improve brand engagement

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Build brand awareness

  • Establish thought leadership

  • Improve stakeholder relations

  • Reduce bounce

  • See 13 more
  • Acquire customers

  • Improve brand engagement

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve efficiency

  • Launch new products

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Enter new markets internationally or locally

  • Improve internal communications

  • Build brand awareness

  • Improve navigation

  • See 12 more

Top Channels

Channels Used

  • website

  • video

  • mobile

  • social media

  • user generated content

  • blogs

  • mobile app

  • e-mail

  • promotions

  • offline

  • point of sale

  • phone calls

  • Facebook

  • Instagram

  • Facebook page

  • review sites

  • Amazon

  • text SMS

  • games

  • chat

  • events

  • trade shows

  • Slack

  • on premises

  • See 21 more
  • website

  • video

  • mobile

  • social media

  • user generated content

  • blogs

  • mobile app

  • e-mail

  • promotions

  • offline

  • point of sale

  • phone calls

  • Facebook

  • Instagram

  • Facebook page

  • review sites

  • Amazon

  • text SMS

  • games

  • chat

  • events

  • trade shows

  • Slack

  • on premises

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting