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Zoho Social vs Verint: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zoho Social vs. Verint is based on a specific set of business needs and context. The comparison uses 26369 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho Social and Verint

Zoho Social, Verint, Sprout Social, Agorapulse, etc., belong to a category of solutions that help Social Media Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho Social covers Social Media Management with Social Media, Communication Management with Social Media, Engagement Management with Social Media, Content Management with Social Media, etc.

Verint focuses on Engagement Management, Service Automation with Phone Calls, Customer Feedback Management with Promotions, Workforce Scheduling & Forecasting, etc.

"As a marketing manager, it makes my life a lot easier—to schedule content out, do all the reports and see what’s going on with each of our brands. It’s so nice to be able to do that all in one place. " - Sheldon Maxwell

"Verint Financial Compliance…gives us the flexibility to record existing and potential new channels, allows us to standardize worldwide on a single, unified recording system, and adapts well within our Windows environment. " - Thomas Ulrich

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho Social

Focus area

Zoho Social is better than Verint for

Software Failure Risk

  • medium

logo Verint

Focus area

Verint is better than Zoho Social for

Software Failure Risk

  • low

About

The easiest way to manage your brands on social media

Verint | Innovating in digital, cloud and customer engagement transformation

Age

1996

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

106

56

Total Goals
(we found evidences for)

16

5

Top Processes

Evidences indicate better relative satisfaction


social media management

scheduling post to social media

engaging on social media

managing social media account

social media analytics

monitoring social media


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


searching for content



social media marketing




touchpoint management


generation of new leads



channel management


helpdesk management


campaign management

campaign analytics

campaign monitoring




sales document management

contract management

proposal & quote management


workflow management



follower management


products & pricelist management


contact list management



conversion management


training & onboarding


customer feedback management

measuring customer satisfaction


lifetime value management




competitive intelligence





calendar management


performance management


lead qualification


business development



reputation management


opportunity management



relationship management


community building


account management


rating and review management



loyalty management

identify target customers








distribution management




customer case management


sales review & feedback


segmentation and targeting


knowledge management


sales call management


Top Goals

Goals Achieved

  • Improve digital and social presence

  • Build brand awareness

  • Acquire customers

  • Improve brand engagement

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve internal communications

  • Establish thought leadership

  • Scale best practices

  • Grow market share

  • Improve navigation

  • Launch new products

  • Improve stakeholder relations

  • See 13 more
  • Improve efficiency

  • Improve consistency

  • Improve internal communications

  • Improve brand engagement

  • Manage risk

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • chat

  • promotions

  • offline

  • video

  • e-mail

  • point of sale

  • games

  • events

  • trade shows

  • mobile

  • omnichannel

  • print media

  • magazine

  • mobile app

  • website

  • See 13 more
  • phone calls

  • chat

  • promotions

  • offline

  • video

  • e-mail

  • point of sale

  • games

  • events

  • trade shows

  • mobile

  • omnichannel

  • print media

  • magazine

  • mobile app

  • website

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

low

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low

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Business Setting