CallFinder Overview

CallFinder enhances contact center operations with automated quality monitoring. Customer experience is elevated through advanced conversation intelligence.

Use Cases

Customers recommend Sales Call Management, Engagement Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using CallFinder.

Other use cases:

  • Helpdesk Management
  • Social Media Analytics
  • Contact List Management
  • Competitive Intelligence
  • Customer Feedback Management
  • Campaign Management
  • Lead Analytics
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Business Priorities

Improve Efficiency and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using CallFinder.

Other priorities:

  • Enhance Customer Relationships
  • Manage Risk
  • Scale Best Practices
  • Acquire Customers
  • Improve ROI
  • Improve Internal Communications
  • Grow Market Share
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Consistency
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CallFinder Use-Cases and Business Priorities: Customer Satisfaction Data

CallFinder works with different mediums / channels such as Phone Calls.

CallFinder's features include Recording, Voice Transcription, Dashboard, etc. and CallFinder support capabilities include Phone Support, 24/7 Support, Email Support, etc. also CallFinder analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I am trying to understand the nuanced needs of customers whose interactions end in specific results...." Peer review by User

CallFinder, DialedIn by ChaseData, XCALLY, VICIdial, Vocalcom, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for CallFinder

Top Industries

  • Telecommunications
  • Pharmaceuticals
  • Information Services

Popular in

  • Mid Market
  • Enterprise

CallFinder is popular in Telecommunications, Pharmaceuticals, and Information Services and is widely used by Mid Market, and Enterprise,

Comprehensive Insights on CallFinder Use Cases

How efficiently Does CallFinder manage your Sales Call Management?

How can CallFinder enhance your Engagement Management process?

How can CallFinder enhance your Tracking & Monitoring Communications process?

How can CallFinder enhance your Helpdesk Management process?

How does CallFinder facilitate Social Media Analytics?

23+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well CallFinder solved their Contact Center Software needs. Cuspera uses 1784 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Banking

CASE STUDY Centris Credit Union

CallFinder helped Centris Credit Union automate their QA process. Before using CallFinder, their QA was manual and time-consuming. The software made scoring calls faster and easier. This freed up tim...e for the team. Centris Credit Union recommends CallFinder for improving call center efficiency.

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Banking

CASE STUDY Verve, a Credit Union

CallFinder helped Verve, a Credit Union, improve their call center quality monitoring. Before CallFinder, Verve could only review 5 calls per agent each month and spent too much time on manual review...s. They had no way to track call topics or analyze sentiment. With CallFinder’s automated call scoring, Verve deployed the system in four weeks. The new solution let them review more calls, track trends, and focus on coaching. This made their quality assurance process faster and more effective.

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Hospital & Health Care

CASE STUDY Methodist Health System

CallFinder helped Methodist Health System improve debt collection with speech analytics. Before, they struggled to measure agent performance and had long call times. CallFinder's cloud-based solution... gave them automated call transcriptions, scorecards, and sentiment analysis. Managers used these tools for weekly coaching and better feedback. The system made agent reviews more complete and improved call consistency. Methodist Health System now tracks performance with data, not just complaints.

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Health, Wellness and Fitness

CASE STUDY Erin Carmona (Director of First Impressions)

CallFinder helped Erin Carmona and her team reduce the time needed to review patient calls. The solution provided timely call data and actionable insights. This improved the patient experience for th...eir Dental clients. Automated call review made the process faster and more efficient. The team could act on insights to enhance service quality.

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Video

Why Clients Love Working With CallFinder | Reflections of a Speech Analyst

Video Thumbnail

Frequently Asked Questions(FAQ)

for CallFinder

What is CallFinder?

CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience.

CallFinder provides an affordable speech analytics solution for one-on-one training, provides ongoing support, advice, and optimization tips with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback for the contact center agents to improve performance and the customer experience. It also delivers automated transcripts of the customer interactions, along with sentiment analysis and silence detection to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.

Some of its features include automated scorecard and call transcriptions, sentiment and emotion analysis and reporting, silence and overtalk detection with implementation and superior support.

What is CallFinder used for?

CallFinder is a Contact Center Software mainly used by its customers to Improve Efficiency and Increase Sales & Revenue by Sales Call Management, Engagement Management and Tracking & Monitoring Communications .

What are the top features of CallFinder?

Recording, Voice transcription and Dashboard are some of the top features of CallFinder.

Who uses CallFinder?

CallFinder is used by Telecommunications, Pharmaceuticals and Information Services among other industries.

What are CallFinder alternatives?

DialedIn By ChaseData, XCALLY, VICIdial and Vocalcom are popular alternatives for CallFinder.

Where is CallFinder located?

CallFinder is headquartered at 1795 Williston Road, Suite 200 South Burlington, VT 05403.
lightning

Peers used CallFinder for sales call management and engagement management

CallFinder Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.27/5 ★

Read Reviews (50)
Analytics

4.48/5 ★

Read Reviews (360)
Custom Reports

4.48/5 ★

Read Reviews (331)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.27/5 ★

Read Reviews (50)
Analytics

4.48/5 ★

Read Reviews (360)
Custom Reports

4.48/5 ★

Read Reviews (331)

Software Failure Risk Guidance

?

for CallFinder

Overall Risk Meter

Low Medium High

Top Failure Risks for CallFinder

CallFinder Profile

Company Name

CallFinder

Company Website

https://www.mycallfinder.com/

HQ Location

1795 Williston Road, Suite 200 South Burlington, VT 05403

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE