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Cyara: Use-Cases, Insights and Reviews | 2024 Cuspera

4.44 5

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Cyara | Automated CX Assurance Platform

Cyara Overview

Cyara automates detection and resolution of CX issues. Manual intervention is reduced by their AI-led CX transformation platform.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Cyara.

Other use cases:

Onboarding
Collaboration
Customer Case Management
Market Research
Workflow Management
Customer Feedback Management
Tracking & Monitoring Communications

See all use cases See less use cases

Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Cyara.

Other priorities:

Enhance Customer Relationships
Increase Sales & Revenue
Enter New Markets Internationally Or Locally
Improve Brand Engagement
Improve ROI
Grow Market Share
Improve Consistency
Improve Digital And Social Presence

See all business priorities See less business priorities

Cyara Use-Cases and Business Priorities: Customer Satisfaction Data

Cyara works with different mediums / channels such as Phone Calls. E-Mail. Website etc.

Cyara's features include Personalization, Ticketing, Alerts: Popups & Notifications, etc. and Cyara support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Cyara analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Every day, millions of flawless customer interactions are delivered by organizations utilizing the Cyara Platform. ...." Peer review

Cyara, Pega Platform, Medallia Experience Orchestration, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Cyara Use Cases

What benefits does Cyara offer for Engagement Management?

Cyara's Engagement Management capabilities support a consistent customer experience across various channels. The platform automatically generates customer interactions to simulate real-world scenarios, ensuring seamless transitions between digital and live interactions. Cyara empowers organizations to monitor and manage customer interactions effectively, supporting their digital transformation initiatives.

"...Provides a platform which allows users to design and test the customer experience across multiple customer interaction media channels, and across the entire technical architecture...." The Soonicorn Club of Australia: The Top 24 Tech Companies To Watch Out For

How can Cyara optimize your Helpdesk Management Workflow?

How can Cyara optimize your Contact List Management Workflow?

What solutions does Cyara provide for Onboarding?

How does Cyara facilitate Collaboration?

15+ more Business Use Cases

9 buyers and buying teams have used Cuspera to assess how well Cyara solved their Customer Journey and Experience needs. Cuspera uses 731 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Talkdesk Computer Software	Computer Software	CASE STUDY Talkdesk Talkdesk enhanced contact center operations with customizable tools, leading to improved agent connection quality and simplified troubleshooting, benefiting over 1,800 companies globally. Read More
Aircall Telecommunications	Telecommunications	CASE STUDY Aircall Aircall improved customer interactions using Cyara's AI-Led CX Assurance Platform, enhancing voice and digital experiences while reducing costs and risks. Read More
Cvent Hospitality	Hospitality	CASE STUDY Cvent Cvent improved event management efficiency and attendee engagement by using Cyara's platform for testing and assurance, thereby enhancing customer satisfaction and operational effectiveness. Read More

Video

Cyara Xchange 2024 Session Replay: Assuring Customer Journeys at Any Stage of Your AI Journey

Video Thumbnail

Frequently Asked Questions(FAQ)

for Cyara

What is Cyara?

Cyara is a CX Assurance Platform that helps companies increase the quality of the consumer experiences they offer. Through automated testing and monitoring that replicate actual customer interactions across IVR, voice, and digital channels, it aids enterprises in providing faultless customer experiences. It boosts CX effectiveness, innovates more quickly, reduces risk, and optimizes the value of the client.

Cyara creates customer journeys that tell the bots how to interact with the systems, testing the network, the applications, and even the back-end data systems. By identifying difficulties with the customer's perspective on how the customer experience applications operate, Cyara enables them to uncover and address any issues before the consumers are harmed.

Some of its features are collaboration tools, parameterized testing, third-party Integrations, test script reviews, computer telephony integration, multi-channel data collection and so on.

What is Cyara used for?

Cyara is a Customer Journey and Experience Software mainly used by its customers to Scale Best Practices and Acquire Customers by Engagement Management, Helpdesk Management and Contact List Management .

What are the top features of Cyara?

Personalization, Ticketing and Alerts: popups & Notifications are some of the top features of Cyara.

What are Cyara alternatives?

Pega Platform and Medallia Experience Orchestration are popular alternatives for Cyara.

Where is Cyara located?

Cyara is headquartered at Redwood City, California.

lightning

Peers used Cyara for engagement management and helpdesk management

Cyara Competitors

Cyara Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.07/5 ★ Read Reviews (5)
Custom Reports	4.72/5 ★ Read Reviews (92)
Analytics	4.57/5 ★ Read Reviews (19)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.07/5 ★ Read Reviews (5)
Custom Reports	4.72/5 ★ Read Reviews (92)
Analytics	4.57/5 ★ Read Reviews (19)

Software Failure Risk Guidance

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for Cyara

Overall Risk Meter

Low Medium High

Top Failure Risks for Cyara

Cyara Feeds

Cyara Appoints Rishi Rana as the New CEO - Financial Post

Cyara has appointed Rishi Rana as its new CEO.

30/10/2024 - source

Cyara Appoints Rishi Rana as the New CEO - Yahoo Finance

Cyara appointed Rishi Rana as its new CEO.

30/10/2024 - source

Cyara Announces Appointment of Raj Gupta as Chief Technology Officer - Business Wire

Cyara has appointed Raj Gupta as its new Chief Technology Officer.

24/09/2024 - source

Cyara Profile

Company Name

Cyara

Company Website

https://cyara.com/

HQ Location

Redwood City, California

Employees

101-250

Social

Financials

SERIES A