Dialogflow Overview

Dialogflow is used for creating chatbots, voice bots, and virtual agents with natural language understanding. It leverages Google AI for enhanced interaction.

Use Cases

Customers recommend Engagement Management, Sending & Publishing Communications, Onboarding, as the business use cases that they have been most satisfied with while using Dialogflow.

Other use cases:

  • Conversion Management
  • Helpdesk Management
  • Proposal & Quote Management
  • Collaboration
  • Workflow Management
  • Contact List Management
  • Social Media Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Dialogflow.

Other priorities:

  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Grow Market Share
  • Improve Efficiency
See all business priorities See less business priorities

Dialogflow Use-Cases and Business Priorities: Customer Satisfaction Data

Dialogflow's features include Bot, Personalization, Templates, etc. and Dialogflow support capabilities include Chat Support, Email Support, AI Powered, etc. also Dialogflow analytics capabilities include Custom Reports, and Analytics.

Reviews

"We’re just recognizing the power of Dialogflow. I’m starting to feel that this is a new wave of human-computer interaction." - Patrick Jackson

Dialogflow, Vymo, Certainly, DataRobot, Popup Maker, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Dialogflow

Top Industries

  • Information Technology and Services
  • Computer Software
  • Research

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Dialogflow is popular in Information Technology And Services, Computer Software, and Research and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Dialogflow Use Cases

How efficiently Does Dialogflow manage your Engagement Management?

Why is Dialogflow the best choice for Sending & Publishing Communications?

What benefits does Dialogflow offer for Onboarding?

How does Dialogflow address your Conversion Management Challenges?

How can Dialogflow optimize your Helpdesk Management Workflow?

15 buyers and buying teams have used Cuspera to assess how well Dialogflow solved their Bot Platform needs. Cuspera uses 1200 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Dialogflow testimonial

Patrick Jackson

Software Engineer

Ticketmaster

We’re just recognizing the power of Dialogflow. I’m starting to feel that this is a new wave of human-computer interaction. Testimonial By Patrick Jackson
Dialogflow testimonial

Mandi Galluch

Conversational Commerce Lead

Domino’s

Once our team began working with Dialogflow, we were able to move so quickly that we met or exceeded every milestone or goal. We were so efficient because Dialogflow was easy to train people on, and easy to use. Testimonial By Mandi Galluch
Dialogflow testimonial

Martine van der Lee

Director, Social Media

KLM

We really love Dialogflow. It has really strong natural language understanding (NLU) capabilities, which meant we were able to automate a large part of the conversation. Testimonial By Martine van der Lee
CUSTOMERS TESTIMONIALS
Dialogflow testimonial

Patrick Jackson

Software Engineer

Ticketmaster

We’re just recognizing the power of Dialogflow. I’m starting to feel that this is a new wave of human-computer interaction. Testimonial By Patrick Jackson
Dialogflow testimonial

Mandi Galluch

Conversational Commerce Lead

Domino’s

Once our team began working with Dialogflow, we were able to move so quickly that we met or exceeded every milestone or goal. We were so efficient because Dialogflow was easy to train people on, and easy to use. Testimonial By Mandi Galluch
Dialogflow testimonial

Martine van der Lee

Director, Social Media

KLM

We really love Dialogflow. It has really strong natural language understanding (NLU) capabilities, which meant we were able to automate a large part of the conversation. Testimonial By Martine van der Lee

Case Studies

Information Technology and Services

CASE STUDY Box

Box used Gemini and Vertex AI from Google Cloud to automate metadata extraction. The new AI-driven feature helps Box customers pull data from large documents quickly. This cuts search and extraction ...time from hours to seconds. The solution removes manual work and speeds up business workflows. Box can now handle many document types, including handwritten and unstructured content.

Retail

CASE STUDY Best Buy

Vertex AI from Google Cloud helped Best Buy bring in-store experiences online. Best Buy used generative AI to create a human-like shopping assistant and summarize thousands of product reviews. The co...mpany automated processes, speeding up production cycles and cutting costs. Best Buy developed product Q&As at a much lower cost. These AI solutions increased customer trust, satisfaction, and revenue.

Retail

CASE STUDY Super-Pharm

Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50% to 90%. Demand forecasting became 10 times more efficien...t. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.

Financial Services

CASE STUDY Millennium bcp

Google Cloud helped Millennium bcp transform its digital banking and personal loan strategy. The bank used BigQuery, Google Analytics 4, and Firebase to analyze customer data and create predictive mo...dels. This led to highly targeted, personalized campaigns. BigQuery-powered audiences achieved a 2.6x higher conversion rate and 2.4x more conversions in owned media. Paid media conversion volume doubled, conversion rates were 1.9x higher, and cost per acquisition dropped by 36%. Millennium bcp now delivers more efficient, data-driven customer experiences.

Frequently Asked Questions(FAQ)

for Dialogflow

What is Dialogflow?

Dialogflow is a natural language processing (NLP) platform used to build conversational applications and experiences for a company’s customers in various languages and on multiple platforms. It connects to mobile app, web applications, bot, interactive voice response systems, and so on. It also provides access to Google Cloud Support and a service level agreement (SLA) for production deployments. It helps to scale best practices, acquire customers, and enhance customer relationships

Dialogflow supports Google’s AI capabilities like advanced natural language models, optimized speech-to-text models, auto speech adaptation, and the latest text-to-speech advances. It also allows for easy collaboration across teams.

Some of its features include advanced natural language and speech, quick to build and deploy, deploy across popular digital channels, multilingual support, flow-based modules and more.

What is Dialogflow used for?

Dialogflow is a Bot Platform Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Sending & Publishing Communications and Onboarding .

What are the top features of Dialogflow?

bot, Personalization and Templates are some of the top features of Dialogflow.

Who uses Dialogflow?

Dialogflow is used by Information Technology And Services, Computer Software and Research among other industries.

What are Dialogflow alternatives?

Vymo, Certainly, DataRobot and Popup Maker are popular alternatives for Dialogflow.

Where is Dialogflow located?

Dialogflow is headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.
lightning

Peers used Dialogflow for engagement management and sending & publishing communications

Dialogflow Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.97/5

Read Reviews (114)
Custom Reports

4.28/5

Read Reviews (99)
Analytics

3.98/5

Read Reviews (73)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.97/5

Read Reviews (114)
Custom Reports

4.28/5

Read Reviews (99)
Analytics

3.98/5

Read Reviews (73)

Software Failure Risk Guidance

?

for Dialogflow

Overall Risk Meter

Low Medium High

Top Failure Risks for Dialogflow

Google LLC News

Product

Google makes it easier to edit Drive videos with a new Vids shortcut button

Google has introduced a new shortcut button in Google Drive, named "Vids," to simplify video editing. This feature aims to enhance user experience by providing a more streamlined process for editing videos directly within the Drive platform.

Product

Google expands AI Mode in Search globally , adds new agentic features to improve user interaction

Google has expanded its AI Mode in Search to 180 countries, enhancing user interaction with new features like restaurant reservations. Users can now book tables directly through Search by entering details such as date and cuisine, streamlining the process. Initially available in the US, UK, and India, the update aims to simplify service bookings and improve search relevance globally.

Product

Google has an all - new Gemini AI service built specially for the US Government

Google has launched "Gemini for Government," an AI service tailored for the US Government, in collaboration with the General Services Administration. This initiative, part of the OneGov Strategy, offers government agencies access to AI tools like NotebookLM and Veo at a discounted rate of $0.47 per agency until 2026. The service aims to enhance productivity and innovation within federal agencies.

Partnership

Vodacom Business Expands Cloud & AI Services Through Premier Google Cloud Partnership

Vodacom Business has enhanced its role as a Premier Partner for Google Cloud and Google Workspace, focusing on delivering advanced cloud and AI services across South Africa. This partnership allows Vodacom to offer Google Cloud's AI-integrated platforms and secure, high-performance solutions, including Google Cloud Interconnect, to improve business connectivity and digital transformation.

Google LLC Profile

Company Name

Google LLC

Company Website

https://about.google/

HQ Location

1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Employees

10,001+

Social

Financials

SERIES A