Kapture CRM Overview

Kapture CX leverages AI to redefine customer experience across industries like Retail, BFSI, Travel, and Consumer Durables. This platform features AI agents trained on over a billion minutes of real conversations, offering deep insights into customer interactions. Enterprises use Kapture CX to address unique challenges, ensuring each customer interaction is meaningful and efficient. The platform integrates seamlessly with essential industry applications, supporting a cohesive customer support journey. With enterprise-grade security and compliance, Kapture CX is trusted by over a thousand enterprises to enhance customer experience and drive growth.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Lead Management, as the business use cases that they have been most satisfied with while using Kapture CRM.

Other use cases:

  • Helpdesk Management
  • Social Media Analytics
  • Workflow Management
  • Lead Analytics
  • Capturing Leads
  • Contacts History
  • Generation Of New Leads
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kapture CRM.

Other priorities:

  • Increase Sales & Revenue
  • Build Brand Awareness
  • Improve Visibility
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve Internal Communications
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Kapture CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Kapture CRM works with different mediums / channels such as Offline. Point Of Sale. E-Mail etc.

Kapture CRM's features include Ticketing, Dashboard, Micro Customer Segmenting, etc. and Kapture CRM support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Kapture CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The platform is nice, easy very user friendly , what i most liked about it is the support desk this platform has , lot of unique features as well to go with over all great product ...." Peer review by Rajeeb K., Sales Manager, Food & Beverages

Kapture CRM, Less Annoying CRM, Teamgate CRM, Pipeliner CRM, OnePageCRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Kapture CRM is an all-in-one omnichannel customer service platform integrating contact centers, service centers, and field force automation for seamless customer experience. Key features include real-time support, 360-degree customer view, and hassle-free returns management.

Popular Business Setting

for Kapture CRM

Top Industries

  • Transportation/Trucking/Railroad
  • Marketing and Advertising
  • Hospitality

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Kapture CRM is popular in Transportation/Trucking/Railroad, Marketing And Advertising, and Hospitality and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on Kapture CRM Use Cases

What Are the key features of Kapture CRM for Engagement Management?

Why is Kapture CRM the best choice for Customer Feedback Management?

How can Kapture CRM optimize your Lead Management Workflow?

What solutions does Kapture CRM provide for Helpdesk Management?

What makes Kapture CRM ideal for Social Media Analytics?

48+ more Business Use Cases

30 buyers and buying teams have used Cuspera to assess how well Kapture CRM solved their CRM needs. Cuspera uses 1069 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Case Studies

Consumer Goods

CASE STUDY Stanley Black & Decker

Stanley Black & Decker wanted to improve their customer support process. They used Kapture CX to help with this. With Kapture CX, they reduced their turnaround time by 50%. This means they could help... customers much faster. The solution used AI to answer customer questions without human help.

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CASE STUDY Q-Commerce Leader

A Q-Commerce Leader needed to handle a large number of customer queries. They used Kapture's solutions to resolve over 200,000 queries. The company was able to scale twice as fast. The solution helpe...d them manage customer support more efficiently. This led to faster growth and better service.

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Retail

CASE STUDY The White Teak Company

The White Teak Company wanted to reduce their average handling time (AHT) for customer support. They used Kapture's solutions to help with this. The case study highlights a reduction in AHT. No speci...fic numbers or detailed results are given in the content.

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Consumer Goods

CASE STUDY Wow Skin Science

Wow Skin Science wanted to improve how they talk to their customers. They used Kapture's tools to help answer customer questions quickly. The solution let them solve 90% of customer queries without p...eople. This made their support team more efficient. It helped them give better service to their customers.

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Health, Wellness and Fitness

CASE STUDY Tata 1mg

Tata 1mg wanted to improve how they support their customers. They used Kapture's tools to help answer customer questions quickly. Kapture's AI agents and self-serve options helped Tata 1mg resolve 90...% of customer queries without human help. This made their support team more efficient. Tata 1mg was able to free up 60% of their agent capacity.

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CASE STUDY Netmeds

Netmeds used Kapture to improve their customer support. They used self-serve tools to resolve customer queries without human help. Kapture's AI agents handled both voice and non-voice support. The pl...atform helped Netmeds deliver fast and accurate support. The case highlights how Kapture made support easier for Netmeds.

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Video

WhatsApp integration with Kapture

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Frequently Asked Questions(FAQ)

for Kapture CRM

What is Kapture CRM?

Kapture CRM is an all-in-one Customer Service platform that helps to deliver better and intelligent customer service where the contact center, service center and field force automation are all integrated on one comprehensive platform. It helps with seamless customer experience, facilitates efficiency across the team and clears all the hurdles at every step of the journey.

Its an omnichannel platform that makes it easy for customers to reach their preferred channel of communication like the phone, chat, email, social media or mobile app. It empowers the support team with the right tools to track, prioritize and resolve tickets. Assigns tasks to the field reps, track their location, close tickets and complete reports, all within minutes. Engage with the customers in real-time and provide instant customer support and so on.

Some of its features are Quick and easy resolution of queries, Manage Escalations with Ease, 360-Degree Customer View, Access to Customer, Product, and Service Details, Status Alerts at Every Touchpoint, Hassle-free Customer Returns Management, Communicate via Mobile App, Predefined Templates, Real-Time Monitoring, Chat Analytics & Reports and many more.

What is Kapture CRM used for?

Kapture CRM is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Customer Feedback Management and Lead Management .

What are the top features of Kapture CRM?

Ticketing, Dashboard and Micro customer segmenting are some of the top features of Kapture CRM.

Who uses Kapture CRM?

Kapture CRM is used by Transportation/Trucking/Railroad, Marketing And Advertising and Hospitality among other industries.

What are Kapture CRM alternatives?

Less Annoying CRM, Teamgate CRM, Pipeliner CRM and OnePageCRM are popular alternatives for Kapture CRM.

Where is Kapture CRM located?

Kapture CRM is headquartered at Bangalore, Karnataka, IN.
lightning

Peers used Kapture CRM for engagement management and customer feedback management

Kapture CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.15/5 ★

Read Reviews (16)
Analytics

4.26/5 ★

Read Reviews (47)
Custom Reports

4.18/5 ★

Read Reviews (136)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.15/5 ★

Read Reviews (16)
Analytics

4.26/5 ★

Read Reviews (47)
Custom Reports

4.18/5 ★

Read Reviews (136)

Software Failure Risk Guidance

?

for Kapture CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Kapture CRM

Kapture CX. News

Product

Rewriting Customer Experience, One Industry At A Time: How Kapture CX Is Powering The Next Generation Of Enterprise Support

Kapture CX is enhancing enterprise customer support with its AI-powered, vertical-specific CX automation platform. The company focuses on industries like retail, BFSI, and travel, offering solutions like Agentic AI for end-to-end automation. Kapture has expanded globally, serving 90,000 users and reporting significant growth, including a 5x increase in the U.S. energy sector. It recently partnered with Google Cloud to enhance its CX automation capabilities.

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Awards

Customers Have Spoken! Kapture Is a 2025 Gartner Peer Insights Customers Choice for CRM Customer Engagement Centers

Kapture CX has been recognized as a 2025 Gartner Peer Insights Customers Choice for CRM Customer Engagement Centers. This accolade reflects the high satisfaction of its users, with Kapture achieving a 4.8 out of 5-star rating and a 94% willingness to recommend. The recognition underscores Kapture's commitment to customer-driven innovation and delivering personalized customer experiences through its AI-powered platform.

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Product

GenAI Kapture CX Launches Agentic EX to Redefine Enterprise Employee Experience - SugerMint

Kapture CX has launched Agentic EX, an AI-native employee experience platform designed to unify workflows, communications, and support across enterprise departments. The solution leverages autonomous agents and service desk automation to streamline processes, reduce tool fatigue, and help employees save 6090 minutes daily. Agentic EX targets productivity gains by integrating AI into every interaction, addressing fragmented enterprise environments.

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Product

Agentic AI takes over retail as 60% prioritize 24/7 support for instant customer queries, Kapture CX Survey - Passionate In Marketing

Kapture CX released survey results showing 60% of retail businesses now prioritize 24/7 agentic AI-powered customer support to deliver instant responses to customer queries. The findings highlight rapid adoption of AI-driven customer experience solutions in the retail sector, reflecting growing demand for always-on digital engagement and automation.

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Kapture CX. Profile

Company Name

Kapture CX.

Company Website

//kapture.cx

HQ Location

Bangalore, Karnataka, IN

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE