Kapture CRM Overview

Kapture CX leverages AI to redefine customer experience across industries like Retail, BFSI, Travel, and Consumer Durables. This platform features AI agents trained on over a billion minutes of real conversations, offering deep insights into customer interactions. Enterprises use Kapture CX to address unique challenges, ensuring each customer interaction is meaningful and efficient. The platform integrates seamlessly with essential industry applications, supporting a cohesive customer support journey. With enterprise-grade security and compliance, Kapture CX is trusted by over a thousand enterprises to enhance customer experience and drive growth.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Lead Management, as the business use cases that they have been most satisfied with while using Kapture CRM.

Other use cases:

  • Helpdesk Management
  • Social Media Analytics
  • Workflow Management
  • Lead Analytics
  • Capturing Leads
  • Contacts History
  • Generation Of New Leads
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kapture CRM.

Other priorities:

  • Increase Sales & Revenue
  • Build Brand Awareness
  • Improve Visibility
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve Internal Communications
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Kapture CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Kapture CRM works with different mediums / channels such as Offline. Point Of Sale. E-Mail etc.

Kapture CRM's features include Ticketing, Dashboard, Micro Customer Segmenting, etc. and Kapture CRM support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Kapture CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Lead management and nourishing Kapture CRM allows you to build in-depth customer profiles that throws light into actual customer requirements and needs...." Peer review

Kapture CRM, Less Annoying CRM, Teamgate CRM, Pipeliner CRM, OnePageCRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Kapture CRM is an all-in-one omnichannel customer service platform integrating contact centers, service centers, and field force automation for seamless customer experience. Key features include real-time support, 360-degree customer view, and hassle-free returns management.

Popular Business Setting

for Kapture CRM

Top Industries

  • Transportation/Trucking/Railroad
  • Marketing and Advertising
  • Hospitality

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Kapture CRM is popular in Transportation/Trucking/Railroad, Marketing And Advertising, and Hospitality and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on Kapture CRM Use Cases

What solutions does Kapture CRM provide for Engagement Management?

What solutions does Kapture CRM provide for Customer Feedback Management?

What Are the key features of Kapture CRM for Lead Management?

What solutions does Kapture CRM provide for Helpdesk Management?

What makes Kapture CRM ideal for Social Media Analytics?

30 buyers and buying teams have used Cuspera to assess how well Kapture CRM solved their CRM needs. Cuspera uses 1069 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Case Studies

Transportation/Trucking/Railroad

CASE STUDY Anteraja

Kapture CX helped Anteraja improve efficiency and reduce costs. Anteraja used Kapture CX to automate customer support. The platform resolved 90% of customer queries without human help. Anteraja also ...used AI agents for voice and non-voice support. This led to faster responses and lower operational costs.

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Financial Services

CASE STUDY Progcap

Kapture CX helped Progcap improve customer experience. Progcap used Kapture's AI-powered self-serve and agent suite tools. The solution automated customer query resolution and voice support. Progcap ...scaled support without increasing team size. The platform enabled fast, accurate, and tailored customer service. Progcap benefited from real-time insights and workflow automation.

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Transportation/Trucking/Railroad

CASE STUDY M2M Ferries

Kapture helped M2M Ferries improve their booking and travel experience. The solution automated customer support and streamlined bookings. M2M Ferries used self-serve tools and AI agents for voice and... non-voice support. This made customer service faster and more accurate. The new system reduced manual work and improved the travel experience for customers.

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Consumer Goods

CASE STUDY Stanley Black & Decker

Stanley Black & Decker wanted to improve their customer support process. They used Kapture CX to help with this. With Kapture CX, they reduced their turnaround time by 50%. This means they could help... customers much faster. The solution used AI to answer customer questions without human help.

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Retail

CASE STUDY The White Teak Company

The White Teak Company wanted to reduce their average handling time (AHT) for customer support. They used Kapture's solutions to help with this. The case study highlights a reduction in AHT. No speci...fic numbers or detailed results are given in the content.

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Food & Beverages

CASE STUDY Akshayakalpa

Kapture CX helped Akshayakalpa improve customer engagement. Akshayakalpa used Kapture CX to resolve customer queries instantly with self-serve tools. The platform enabled auto-resolution of 90% of cu...stomer queries. Akshayakalpa also used AI agents for voice and non-voice support. This led to faster and more accurate customer service.

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Video

WhatsApp integration with Kapture

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Frequently Asked Questions(FAQ)

for Kapture CRM

What is Kapture CRM?

Kapture CRM is an all-in-one Customer Service platform that helps to deliver better and intelligent customer service where the contact center, service center and field force automation are all integrated on one comprehensive platform. It helps with seamless customer experience, facilitates efficiency across the team and clears all the hurdles at every step of the journey.

Its an omnichannel platform that makes it easy for customers to reach their preferred channel of communication like the phone, chat, email, social media or mobile app. It empowers the support team with the right tools to track, prioritize and resolve tickets. Assigns tasks to the field reps, track their location, close tickets and complete reports, all within minutes. Engage with the customers in real-time and provide instant customer support and so on.

Some of its features are Quick and easy resolution of queries, Manage Escalations with Ease, 360-Degree Customer View, Access to Customer, Product, and Service Details, Status Alerts at Every Touchpoint, Hassle-free Customer Returns Management, Communicate via Mobile App, Predefined Templates, Real-Time Monitoring, Chat Analytics & Reports and many more.

What is Kapture CRM used for?

Kapture CRM is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Customer Feedback Management and Lead Management .

What are the top features of Kapture CRM?

Ticketing, Dashboard and Micro customer segmenting are some of the top features of Kapture CRM.

Who uses Kapture CRM?

Kapture CRM is used by Transportation/Trucking/Railroad, Marketing And Advertising and Hospitality among other industries.

What are Kapture CRM alternatives?

Less Annoying CRM, Teamgate CRM, Pipeliner CRM and OnePageCRM are popular alternatives for Kapture CRM.

Where is Kapture CRM located?

Kapture CRM is headquartered at Bangalore, Karnataka, IN.
lightning

Peers used Kapture CRM for engagement management and customer feedback management

Kapture CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.15/5 ★

Read Reviews (16)
Analytics

4.26/5 ★

Read Reviews (47)
Custom Reports

4.18/5 ★

Read Reviews (136)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.15/5 ★

Read Reviews (16)
Analytics

4.26/5 ★

Read Reviews (47)
Custom Reports

4.18/5 ★

Read Reviews (136)

Software Failure Risk Guidance

?

for Kapture CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Kapture CRM

Kapture CX. News

Awards

Kapture CX Wins Product of the Year at 2025 Seatrade Cruise Awards

Kapture CX has been awarded the 'Product of the Year' at the 2025 Seatrade Cruise Awards for its innovative Cabin Selection feature. This feature enhances cruise operations and guest experiences by allowing seamless cabin booking and personalization, reflecting Kapture's commitment to human-centric design and customer experience innovation.

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Customer

Foxtale Enhances Customer Experience with Kapture CX

Foxtale, a leading D2C skincare brand in India, has enhanced its customer support by implementing Kapture CX's Agent Workspace. This platform unifies customer interactions across various channels, enabling faster resolutions and consistent service. Kapture's Generative AI features, like smart ticket summarization and auto-reply suggestions, further boost productivity and customer satisfaction.

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Customer

Lifecell Elevates Customer Experience and Empowers Agents with Kapture CX

Lifecell, a healthcare and biotechnology company, has implemented Kapture CX's Customer Service Automation Platform to enhance its customer support operations. This deployment has led to significant improvements in service delivery and customer satisfaction, with efficiency increasing by 50% and repeat queries dropping by 30%. The platform's features include centralized data access and automated workflows, which have streamlined Lifecell's customer engagement across multiple divisions.

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Customer

Distacart Strengthens Global Customer Experience with Kapture CX

Distacart has implemented Kapture CX's Customer Service Automation Platform to enhance its global customer support operations. The platform integrates voice, chat, social media, and email into a unified dashboard, improving response times and service consistency. Key features include automated workflows, deep integrations with Shopify and Asana, and centralized ticket management, which streamline operations and enhance customer satisfaction.

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Kapture CX. Profile

Company Name

Kapture CX.

Company Website

//kapture.cx

HQ Location

Bangalore, Karnataka, IN

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE