Kapture CRM Overview
Kapture CRM is an all-in-one omnichannel customer service platform integrating contact centers, service centers, and field force automation for seamless customer experience. Key features include real-time support, 360-degree customer view, and hassle-free returns management.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Lead Management, as the business use cases that they have been most satisfied with while using Kapture CRM.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kapture CRM.
Kapture CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Kapture CRM works with different mediums / channels such as Offline. Point Of Sale. E-Mail etc.
Kapture CRM's features include Ticketing, Dashboard, Micro Customer Segmenting, etc. and Kapture CRM support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Kapture CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Lead management and nourishing Kapture CRM allows you to build in-depth customer profiles that throws light into actual customer requirements and needs...." Peer review
Kapture CRM, MarketSharp, Second CRM, Oracle CRM On Demand, Kommo, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Kapture CRM
Top Industries
- Transportation/Trucking/Railroad
- Marketing and Advertising
- Hospitality
Popular in
- Mid Market
- Small Business
- Large Enterprise
Kapture CRM is popular in Transportation/Trucking/Railroad, Marketing And Advertising, and Hospitality and is widely used by Mid Market, Small Business, and Large Enterprise.
Comprehensive Insights on Kapture CRM Use Cases
How can Kapture CRM enhance your Engagement Management process?
How does Kapture CRM address your Customer Feedback Management Challenges?
Why is Kapture CRM the best choice for Lead Management?
What Are the key features of Kapture CRM for Helpdesk Management?
48+ more Business Use Cases
30 buyers and buying teams have used Cuspera to assess how well Kapture CRM solved their CRM needs. Cuspera uses 1069 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
NA |
Case Study Tata 1mgRead More |
|
|
NA |
Case Study NetmedsRead More |
|
Information Technology and Services
|
Information Technology and Services |
CASE STUDY Tata 1mgRead More |
Video
WhatsApp integration with Kapture
Frequently Asked Questions(FAQ)
for Kapture CRM
What is Kapture CRM?
Kapture CRM is an all-in-one Customer Service platform that helps to deliver better and intelligent customer service where the contact center, service center and field force automation are all integrated on one comprehensive platform. It helps with seamless customer experience, facilitates efficiency across the team and clears all the hurdles at every step of the journey.
Its an omnichannel platform that makes it easy for customers to reach their preferred channel of communication like the phone, chat, email, social media or mobile app. It empowers the support team with the right tools to track, prioritize and resolve tickets. Assigns tasks to the field reps, track their location, close tickets and complete reports, all within minutes. Engage with the customers in real-time and provide instant customer support and so on.
Some of its features are Quick and easy resolution of queries, Manage Escalations with Ease, 360-Degree Customer View, Access to Customer, Product, and Service Details, Status Alerts at Every Touchpoint, Hassle-free Customer Returns Management, Communicate via Mobile App, Predefined Templates, Real-Time Monitoring, Chat Analytics & Reports and many more.
What is Kapture CRM used for?
What are the top features of Kapture CRM?
Who uses Kapture CRM?
What are Kapture CRM alternatives?
Where is Kapture CRM located?
Peers used Kapture CRM for engagement management and customer feedback management
Kapture CRM Competitors
Kapture CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (47) |
| Custom Reports | Read Reviews (136) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (47) |
| Custom Reports | Read Reviews (136) |
Software Failure Risk Guidance
?for Kapture CRM
Overall Risk Meter
Top Failure Risks for Kapture CRM
Kapture CX. News
Social Kapture Launches Advanced Marketing Dashboard to Address Multibillion-Dollar ...
Social Kapture has introduced an advanced marketing dashboard aimed at addressing inefficiencies in multifamily marketing.
Autopedia partners with Kapture CX to enhance customer support - Indian Television
Autopedia has partnered with Kapture CX to improve customer support services.
SastaSundar onboards Kapture CX to redene its customer support processes - Business News Week
SastaSundar has partnered with Kapture CX to improve its customer support processes.
Kapture CX. Feeds
Kapture CX appoints Devika Rajeev as Head - HR, HR News, ETHRWorld
Kapture CX has appointed Devika Rajeev as the Head of HR. She previously worked at Sattva Consulting, Wipro, Heidrick & Struggles, and Ola.
Kapture CX. Profile
Company Name
Kapture CX.
Company Website
//kapture.cxHQ Location
Bangalore, Karnataka, IN
Employees
501-1000
Social
Financials
PRIVATE
Get a personalised risk report for Kapture CRM
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Kapture CRM may get in touch with you regarding your request.
Request Custom Quote
Kapture CX. will get in touch with you regarding your request.
What Are the key features of Kapture CRM for Social Media Analytics?