Zendesk For Service: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Zendesk For Service
Brand: Zendesk For Service
Rating: 4.36 (34290 reviews)

4.36 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(34290)

Customer service solution that’s easy to use and scales with your business

AI Powered

Zendesk For Service Overview

Zendesk-for-service offers scalable, user-friendly customer service software. Businesses can focus on conversations, not channels, with a free trial available.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zendesk For Service.

Other use cases:

Knowledge Management
Workflow Management
Communication Management
Contact List Management
Social Media Management
Sales Call Management
Collaboration

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zendesk For Service.

Other priorities:

Improve Internal Communications
Increase Sales & Revenue
Scale Best Practices
Launch New Products
Improve ROI
Enter New Markets Internationally Or Locally
Improve Brand Engagement
Improve Digital And Social Presence
Establish Thought Leadership
Improve Efficiency
Build Brand Awareness
Improve Visibility
Improve Stakeholder Relations
Grow Market Share
Increase Customer Life Time Value
Shorten Ramp Up Time
Improve Consistency
Improve Navigation

See all business priorities See less business priorities

Zendesk For Service Use-Cases and Business Priorities: Customer Satisfaction Data

Zendesk For Service works with different mediums / channels such as Phone Calls. User Generated Content. Blogs etc.

Zendesk For Service's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and Zendesk For Service support capabilities include Phone Support, AI Powered, Email Support, etc. also Zendesk For Service analytics capabilities include Analytics, and Custom Reports.

Reviews

"Zendesk enabled us to interact with our partners in more effective ways such as through chat, the help desk, and by connecting multiple email channels to the platform. Having full visibility on KPIs allows us to closely measure how successfully we c...ommunicate with our partners, and how well our platform performs." - Andrea Sebestyen

Zendesk For Service, freshdesk, Salesforce Service Cloud, Zoho Desk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zendesk For Service

Top Industries

Computer Software
Information Technology and Services
Internet

Popular in

Mid Market
Small Business
Enterprise

Zendesk For Service is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Zendesk For Service Use Cases

What Are the key features of Zendesk For Service for Helpdesk Management?

Zendesk facilitates efficient management of customer inquiries through a ticketing system, call center integration, and live chat, enabling timely resolution and tracking. It provides a comprehensive platform for managing helpdesk operations with features for reporting, collaboration, and integration with other systems. Zendesk's cost can be a limitation for some users.

"...Zendesk is the ideal application for a dynamic call center or help center...." Peer review by Clementine N, Industrial Accountant, Non-Profit Organization Management

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How can Zendesk For Service optimize your Engagement Management Workflow?

Zendesk enables businesses to centralize customer service requests, facilitating interactions across multiple channels, including email, live chat, and social media. The platform offers features such as built-in translation, customizable branding, and automated follow-up emails. However, limitations exist in its ability to offer in-product customer interactions.

"...We were using another system to handle our customer service calls but it was unreliable and we were loosing valuable customer interactions...." Peer review by raul m, CSR

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How can Zendesk For Service enhance your Customer Feedback Management process?

Zendesk supports customer feedback management by enabling the collection of feedback through surveys, chat transcripts, and integrated phone solutions. It also provides tools to measure customer satisfaction through CSAT and DSAT metrics. The platform's capabilities are limited in its ability to capture nuanced customer feedback.

"...It seems to pay off, as their live chat CSAT hovers at 94-95 percent...." Peer review by Scott Arrieta, Head of Customer Care, Tile

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What Are the key features of Zendesk For Service for Knowledge Management?

Zendesk provides knowledge base capabilities for managing customer service information. It enables the creation and organization of articles, facilitates user access, and allows for tracking and monitoring of tickets. However, the knowledge base tool lacks advanced features like answer suggestions.

"...It enables user access to the knowledge base, and monitor or edit all the tickets...." Peer review by Sambath Ramesh, Head of Playlist Processing, Playlist Radio

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What benefits does Zendesk For Service offer for Workflow Management?

Zendesk offers a user-friendly platform for managing workflows, enabling agents to easily create views and track tickets. It provides tools for automating tasks and streamlining processes, thereby improving response times and enhancing overall efficiency. Although Zendesk offers robust workflow capabilities, it may lack the depth of customization and automation found in other enterprise-level solutions.

"...We have moved our complaints and daily customer service workflows into the system to provide better visibility within the company (multi-site) and to streamline our processes in order to reduce time to respond to the customer, paper, and time spent accomplishing tasks...." Peer review by Brad B., IT Manager

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85+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Zendesk For Service solved their Help Desk needs. Cuspera uses 34290 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Andrea Sebestyen Senior Project Manager, Customer Experience Group Agoda	Zendesk enabled us to interact with our partners in more effective ways such as through chat, the help desk, and by connecting multiple email channels to the platform. Having full visibility on KPIs allows us to closely measure how successfully we communicate with our partners, and how well our pla...tform performs. Testimonial By Andrea Sebestyen
Lohith S Customer Success Director o9	Zendesk is so simple to use. There is nothing I need to teach my agents because the platform is so easy to onboard. Testimonial By Lohith S
Maria Kozlova Data Analyst OnePlus	We use Zendesk because it’s effective, flexible, and simple. We can operate the system faster and monitor the team from different places, and we didn’t have to spend much time learning how to navigate the system. Zendesk was the right choice for OnePlus. Testimonial By Maria Kozlova

CUSTOMERS	TESTIMONIALS
Andrea Sebestyen Senior Project Manager, Customer Experience Group Agoda	Zendesk enabled us to interact with our partners in more effective ways such as through chat, the help desk, and by connecting multiple email channels to the platform. Having full visibility on KPIs allows us to closely measure how successfully we communicate with our partners, and how well our pla...tform performs. Testimonial By Andrea Sebestyen
Lohith S Customer Success Director o9	Zendesk is so simple to use. There is nothing I need to teach my agents because the platform is so easy to onboard. Testimonial By Lohith S
Maria Kozlova Data Analyst OnePlus	We use Zendesk because it’s effective, flexible, and simple. We can operate the system faster and monitor the team from different places, and we didn’t have to spend much time learning how to navigate the system. Zendesk was the right choice for OnePlus. Testimonial By Maria Kozlova

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Siemens Financial Services	Financial Services	Case Study Siemens How Siemens Financial Services’ customer service adapted to a 30% spike in ticket volume and a new world with an efficient, dynamic hub for customer data. Read More
OLX Internet	Internet	Case Study OLX Learn how OLX with Zendesk provides a massive reduction in global ticket volume with self-service Read More
Mailchimp Information Technology and Services	Information Technology and Services	Case Study Mailchimp Learn How Mailchimp relies on Zendesk to help them listen to their customers. Read More

Video

The Zendesk Service Solution

Frequently Asked Questions(FAQ)

for Zendesk For Service

What is Zendesk For Service?

Zendesk For Service is a bundled software package by Zendesk for customer support and customer success teams to provide an omnichannel customer support experience.

It comes with support, guide, chat, and talk in one package. It helps in making customer conversations flow seamlessly across channels and create a better experience. The customer support feature helps with tracking, prioritizing, and solving customer support tickets. The guide helps with the knowledge base and smart self-service. The suite also provides live chat and messaging, along with call center software.

It uses artificial intelligence to provide automation capabilities. It comes with proactive triggers to help send targeted and behavior-based messages to customers.

What is Zendesk For Service used for?

Zendesk For Service is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Customer Feedback Management .

What are the top features of Zendesk For Service?

Ticketing, Personalization and Alerts: popups & Notifications are some of the top features of Zendesk For Service.

Who uses Zendesk For Service?

Zendesk For Service is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Zendesk For Service alternatives?

Freshdesk, Salesforce Service Cloud, Zoho Desk and LiveAgent are popular alternatives for Zendesk For Service.

Where is Zendesk For Service located?

Zendesk For Service is headquartered at 1019 Market St, San Francisco, CA 94103.

Peers used Zendesk For Service for helpdesk management and engagement management

Zendesk For Service Competitors

More Zendesk For Service Alternatives...

Zendesk For Service Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.55/5 ★ Read Reviews (160)
Analytics	4.11/5 ★ Read Reviews (851)
Custom Reports	3.58/5 ★ Read Reviews (2955)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.55/5 ★ Read Reviews (160)
Analytics	4.11/5 ★ Read Reviews (851)
Custom Reports	3.58/5 ★ Read Reviews (2955)

Zendesk For Service Integrations

Zendesk For Service integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.98/5 ★

Read Reviews (933)

Data Import

3.68/5 ★

Read Reviews (2314)

Few API Integrations for Zendesk For Service

Software Failure Risk Guidance

for Zendesk For Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Zendesk For Service

Zendesk News

Oomnitza Launches "Oomnitza Essentials for Zendesk" - A Same-Day Deployment, Unified ...

Oomnitza has launched "Oomnitza Essentials for Zendesk," a same-day deployment solution for unified IT asset management aimed at improving employee support.

17/03/2025 - source

TransPerfect Introduces Zendesk Support App - PR Newswire

TransPerfect has introduced a Zendesk Support App.

02/03/2025 - source

RingCentral Enhances Zendesk Integration to Streamline User Workflows and Personalize Customer Support - Business Wire

RingCentral improves its integration with Zendesk to help users work more efficiently and offer personalized customer support.

01/12/2024 - source

Zendesk Feeds

Zendesk to Acquire Local Measure, Expanding AI-Powered Voice - PR Newswire

Zendesk plans to acquire Local Measure to enhance its AI-powered voice capabilities.

23/02/2025 - source

Zendesk Strengthens APAC Leadership with Key Executive Hire - Martechcube

Zendesk has hired a new executive to strengthen its leadership in the Asia-Pacific region.

04/12/2024 - source

Zendesk WFM: Introducing customizable business hours in Forecast

Ask and you shall receive in the form of forecast flexibility! You can now show staffing forecasts based on operational hours right inside Zendesk WFM. When working to support customers we’re usually looking at two request scenarios – live channels such as chat and voice in which we are helping our customers in real-time, and […]

The post Zendesk WFM: Introducing customizable business hours in Forecast appeared first on Zendesk.

17/03/2024 - source

Zendesk Profile

Company Name

Zendesk

Company Website

https://www.zendesk.com/

Year Founded

2007

HQ Location

1019 Market St, San Francisco, CA 94103

Employees

1001-5000

Social

Financials

IPO

Zendesk For Service: Use-Cases, Insights and Reviews | 2025 Cuspera

Customer service solution that’s easy to use and scales with your business

Failure Risk for Zendesk For Service ?

Zendesk For Service Overview

Use Cases

Business Priorities

Zendesk For Service Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Zendesk For Service Use Cases

What Are the key features of Zendesk For Service for Helpdesk Management?

How can Zendesk For Service optimize your Engagement Management Workflow?

How can Zendesk For Service enhance your Customer Feedback Management process?

What Are the key features of Zendesk For Service for Knowledge Management?

What benefits does Zendesk For Service offer for Workflow Management?

85+ more Business Use Cases

Customer Testimonials

Case Studies

Case Study Siemens

Case Study OLX

Case Study Mailchimp

Video

The Zendesk Service Solution

Frequently Asked Questions(FAQ)

What is Zendesk For Service?

What is Zendesk For Service used for?

What are the top features of Zendesk For Service?

Who uses Zendesk For Service?

What are Zendesk For Service alternatives?

Where is Zendesk For Service located?

Peers used Zendesk For Service for helpdesk management and engagement management

Zendesk For Service Competitors

Zendesk For Service Features

Zendesk For Service Integrations

Zoho Writer

ZeroBounce

Copper

Seismic Knowledge

Pastel

Software Failure Risk Guidance

Zendesk News

Oomnitza Launches "Oomnitza Essentials for Zendesk" - A Same-Day Deployment, Unified ...

TransPerfect Introduces Zendesk Support App - PR Newswire

RingCentral Enhances Zendesk Integration to Streamline User Workflows and Personalize Customer Support - Business Wire

Zendesk Feeds

Zendesk to Acquire Local Measure, Expanding AI-Powered Voice - PR Newswire

Zendesk Strengthens APAC Leadership with Key Executive Hire - Martechcube

Zendesk WFM: Introducing customizable business hours in Forecast

Zendesk Profile

Get a personalised risk report for Zendesk For Service

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