Klaus Overview

Klaus automates customer service QA using AI to identify and resolve service gaps. Lifelong customers are created through improved service quality.

Use Cases

Customers recommend Helpdesk Management, Customer Feedback Management, Onboarding, as the business use cases that they have been most satisfied with while using Klaus.

Other use cases:

  • Product Marketing
  • Sales Review & Feedback
  • International Marketing
  • Rating And Review Management
  • Engagement Management
  • Sharing Knowledge
  • Collaboration
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Klaus.

Other priorities:

  • Launch New Products
  • Improve Consistency
  • Scale Best Practices
  • Increase Sales & Revenue
See all business priorities See less business priorities

Klaus Use-Cases and Business Priorities: Customer Satisfaction Data

Klaus's features include Ticketing.

Reviews

"...Goodbye, spreadsheets!. Affordable, easy to set up, good support and onboarding...." Peer review by Administrator

Klaus, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Klaus

Top Industries

  • Information Technology and Services
  • Internet
  • Computer Software

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Klaus is popular in Information Technology And Services, Internet, and Computer Software and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Klaus Use Cases

How does Klaus address your Helpdesk Management Challenges?

How efficiently Does Klaus manage your Customer Feedback Management?

What benefits does Klaus offer for Onboarding?

What makes Klaus ideal for Sales Review & Feedback?

13+ more Business Use Cases

9 buyers and buying teams have used Cuspera to assess how well Klaus solved their Contact Center Software needs. Cuspera uses 298 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Klaus case study

Play Games24x7
NA
CASE STUDY Play Games24x7

Indian online gaming company Play Games24x7 sees a huge volume of inquiries throughout the year that peaks during cricket season . To enable more proactive customer service, the freshly minted unicorn now uses insights from Zendesk to craft meaningful communications for customers.

Read More
Klaus case study

Glovo
Consumer Services
Consumer Services
CASE STUDY Glovo

Glovo employs QA to maintain high-quality support, ensuring consistent customer service excellence.

Read More
Klaus case study

Guesty
Information Technology and Services
Information Technology and Services
CASE STUDY Guesty

Customer support at Guesty improved significantly with Wix Answers and Zendesk QA, enhancing efficiency and service quality.

Read More

Video

Klaus is now Zendesk QA

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lightning

Peers used Klaus for helpdesk management and customer feedback management

Klaus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.48/5 ★

Read Reviews (28)
Analytics

3.92/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.48/5 ★

Read Reviews (28)
Analytics

3.92/5 ★

Read Reviews (6)

Software Failure Risk Guidance

?

for Klaus

Overall Risk Meter

Low Medium High

Top Failure Risks for Klaus

Klaus Profile

Company Name

Klaus

Company Website

https://www.klausapp.com/

HQ Location

Sitting on the hood of a car, Tallinn, Harjumaa 1234567, EE

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED