Zendesk For Service Overview
Zendesk-for-service offers scalable, user-friendly customer service software. Businesses can focus on conversations, not channels, with a free trial available.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zendesk For Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zendesk For Service.
Zendesk For Service Use-Cases and Business Priorities: Customer Satisfaction Data
Zendesk For Service works with different mediums / channels such as Phone Calls. User Generated Content. Blogs etc.
Zendesk For Service's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and Zendesk For Service support capabilities include Phone Support, AI Powered, Email Support, etc. also Zendesk For Service analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our Zendesk solution has proven to be scalable due to good data, and good reporting features. The business team can see all their reports and it has configuration and workflow tools that help our customer support team talk to us about the local busi...ness teams." - Sankar Rao Amburkar
Zendesk For Service, freshdesk, Salesforce Service Cloud, Zoho Desk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zendesk For Service
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Zendesk For Service is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Zendesk For Service Use Cases
What makes Zendesk For Service ideal for Helpdesk Management?
What makes Zendesk For Service ideal for Engagement Management?
What solutions does Zendesk For Service provide for Customer Feedback Management?
How can Zendesk For Service optimize your Knowledge Management Workflow?
How does Zendesk For Service address your Workflow Management Challenges?
85+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Zendesk For Service solved their Help Desk needs. Cuspera uses 34290 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our Zendesk solution has proven to be scalable due to good data, and good reporting features. The business team can see all their reports and it has configuration and workflow tools that help our customer support team talk to us about the local business teams. Testimonial By Sankar Rao Amburkar |
|
Zendesk enabled us to interact with our partners in more effective ways such as through chat, the help desk, and by connecting multiple email channels to the platform. Having full visibility on KPIs allows us to closely measure how successfully we communicate with our partners, and how well our pla...tform performs. |
|
One of the things that we like about Zendesk is that the interface is really clean. . .the agents are able to quickly get to the information they need. Testimonial By Steven Franklin |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sankar Rao Amburkar Director of Products Ola |
Our Zendesk solution has proven to be scalable due to good data, and good reporting features. The business team can see all their reports and it has configuration and workflow tools that help our customer support team talk to us about the local business teams. Testimonial By Sankar Rao Amburkar |
|
Andrea Sebestyen Senior Project Manager, Customer Experience Group Agoda |
Zendesk enabled us to interact with our partners in more effective ways such as through chat, the help desk, and by connecting multiple email channels to the platform. Having full visibility on KPIs allows us to closely measure how successfully we communicate with our partners, and how well our pla...tform performs. |
|
Steven Franklin Global Head of Customer Service Siemens |
One of the things that we like about Zendesk is that the interface is really clean. . .the agents are able to quickly get to the information they need. Testimonial By Steven Franklin |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
Internet
|
Internet |
Case Study AgodaRead More |
Financial Services
|
Financial Services |
Case Study PayNearbyRead More |
Education
|
Education |
Case Study UdemyRead More |
Video
The Zendesk Service Solution
Frequently Asked Questions(FAQ)
for Zendesk For Service
What is Zendesk For Service?
Zendesk For Service is a bundled software package by Zendesk for customer support and customer success teams to provide an omnichannel customer support experience.
It comes with support, guide, chat, and talk in one package. It helps in making customer conversations flow seamlessly across channels and create a better experience. The customer support feature helps with tracking, prioritizing, and solving customer support tickets. The guide helps with the knowledge base and smart self-service. The suite also provides live chat and messaging, along with call center software.
It uses artificial intelligence to provide automation capabilities. It comes with proactive triggers to help send targeted and behavior-based messages to customers.
What is Zendesk For Service used for?
What are the top features of Zendesk For Service?
Who uses Zendesk For Service?
What are Zendesk For Service alternatives?
Where is Zendesk For Service located?
Peers used Zendesk For Service for helpdesk management and engagement management
Zendesk For Service Competitors
Zendesk For Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
Zendesk For Service Integrations
Zendesk For Service integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zendesk For Service
Software Failure Risk Guidance
?for Zendesk For Service
Overall Risk Meter
Top Failure Risks for Zendesk For Service
Zendesk News
RingCentral Enhances Zendesk Integration to Streamline User Workflows and Personalize Customer Support - Business Wire
RingCentral improves its integration with Zendesk to help users work more efficiently and offer personalized customer support.
Zendesk adds a twist to AI outcomes-based CX pricing | TechTarget
Zendesk introduces dynamic pricing, offering flexibility for customer and employee experience suite users, allowing reallocation to AI agents without altering seat-based contracts.
Zendesk Launches Flexible Pricing for Customized AI Journeys
Zendesk introduces flexible pricing for tailored AI journeys, enhancing customization options for users.
Zendesk Feeds
Zendesk Strengthens APAC Leadership with Key Executive Hire - Martechcube
Zendesk has hired a new executive to strengthen its leadership in the Asia-Pacific region.
Zendesk WFM: Introducing customizable business hours in Forecast
Ask and you shall receive in the form of forecast flexibility! You can now show staffing forecasts based on operational hours right inside Zendesk WFM. When working to support customers we’re usually looking at two request scenarios – live channels such as chat and voice in which we are helping our customers in real-time, and […]
The post Zendesk WFM: Introducing customizable business hours in Forecast appeared first on Zendesk.
Shaping the future of service operations with Zendesk’s workforce engagement management solutions
Delivering superior service experiences requires organizations to improve their internal service operations first. With the latest advancements in artificial intelligence, these organizations have the opportunity to make their service processes more efficient, which allows service agents to deliver both speedy and quality service interactions with their customers. This white paper will shed light on how […]
The post Shaping the future of service operations with Zendesk’s workforce engagement management solutions appeared first on Zendesk.
Zendesk Profile
HQ Location
1019 Market St, San Francisco, CA 94103
Employees
1001-5000
Social
Financials
IPO
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