Medallia Experience Orchestration Overview

Medallia Experience Orchestration identifies real-time customer intent, ensuring every action is the right action for each customer moment. Customer interactions are optimized through proactive insights.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Medallia Experience Orchestration.

Other use cases:

  • Touchpoint Management
  • Lifetime Value Management
  • Lead Engagement
  • Cross Selling
  • Training & Onboarding
  • Measuring Customer Satisfaction
  • Campaign Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Medallia Experience Orchestration.

Other priorities:

  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Grow Market Share
  • Improve Digital And Social Presence
  • Improve ROI
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Medallia Experience Orchestration Use-Cases and Business Priorities: Customer Satisfaction Data

Medallia Experience Orchestration works with different mediums / channels such as Phone Calls. Omnichannel. Offline etc.

Medallia Experience Orchestration's features include Personalization, Ticketing, and Feedback Surveys. and Medallia Experience Orchestration support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Medallia Experience Orchestration analytics capabilities include Custom Reports, and Analytics.

Reviews

"ONE allows us to understand customer intent, then use these insights to orchestrate better and more successful customer journeys." - Jonathan Newman

Medallia Experience Orchestration, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Medallia Experience Orchestration

Top Industries

  • Management Consulting
  • Automotive
  • Sports

Popular in

Medallia Experience Orchestration is popular in Management Consulting, Automotive, and Sports and is widely used by

Comprehensive Insights on Medallia Experience Orchestration Use Cases

What makes Medallia Experience Orchestration ideal for Engagement Management?

What benefits does Medallia Experience Orchestration offer for Helpdesk Management?

Why is Medallia Experience Orchestration the best choice for Communication Management?

How can Medallia Experience Orchestration optimize your Touchpoint Management Workflow?

Why is Medallia Experience Orchestration the best choice for Lifetime Value Management?

26+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Medallia Experience Orchestration solved their Customer Journey and Experience needs. Cuspera uses 919 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Medallia Experience Orchestration testimonial

Jonathan Newman

Chief Digital Officer

Office Depot Europe
ONE allows us to understand customer intent, then use these insights to orchestrate better and more successful customer journeys. Testimonial By Jonathan Newman
Medallia Experience Orchestration testimonial

Pete Davies

Head of Digital Engineering Solutions

Uniper
With the ONE Engagement Hub we are able to provide the level of service agility and responsiveness that our customers expect, regardless of the nature of the contact or their location. Testimonial By Pete Davies
Medallia Experience Orchestration testimonial

Kareem Mazhar

Global VP of Customer Experience

Rain
Right now, crypto customers come in with their guards up and that is our biggest CX challenge. If that first interaction has one question mark in it, you stand a good chance of losing that customer. Testimonial By Kareem Mazhar
CUSTOMERS TESTIMONIALS
Medallia Experience Orchestration testimonial

Jonathan Newman

Chief Digital Officer

Office Depot Europe
ONE allows us to understand customer intent, then use these insights to orchestrate better and more successful customer journeys. Testimonial By Jonathan Newman
Medallia Experience Orchestration testimonial

Pete Davies

Head of Digital Engineering Solutions

Uniper
With the ONE Engagement Hub we are able to provide the level of service agility and responsiveness that our customers expect, regardless of the nature of the contact or their location. Testimonial By Pete Davies
Medallia Experience Orchestration testimonial

Kareem Mazhar

Global VP of Customer Experience

Rain
Right now, crypto customers come in with their guards up and that is our biggest CX challenge. If that first interaction has one question mark in it, you stand a good chance of losing that customer. Testimonial By Kareem Mazhar

Case Studies

Manufacturing

CASE STUDY 3M

Medallia helped 3M improve their B2B distribution website. 3M used Medallia to collect feedback from distributors. They made changes to their global platform based on this feedback. In the first year..., page load times dropped by 60%. Customer satisfaction scores rose by about 3 points. 3M transformed key workflows using Medallia insights.

Read more →
Manufacturing

CASE STUDY 3M

Medallia Experience Cloud helped 3M improve its B2B distribution website. 3M used distributor feedback to guide changes after consolidating over 1000 ERP systems. The team reduced page load times by ...60%. Average satisfaction scores increased by 3 points. 3M also made many usability improvements based on customer ideas. These changes made it easier for distributors to do business with 3M.

Read more →
Manufacturing

CASE STUDY 3M

Medallia helped 3M collect daily feedback from distributors across their global B2B e-commerce platform. 3M used these insights to redesign key workflows and improve the customer-facing website. In t...he first year, 3M reduced page load times by 60%. Customer satisfaction scores increased by nearly 3 points on a 0-10 scale. 3M credits Medallia for driving agile improvements and customer-led development.

Read more →
Human Resources

CASE STUDY ADP

Medallia Experience Cloud helps ADP improve client experience by collecting real-time feedback across 9 business units. ADP uses analytics and NPS metrics to find ways to make service better. Teams a...ct on feedback in 20 languages and track their own performance. The platform connects survey scores with comments, helping ADP spot and fix problems fast. ADP saw an increase in NPS and better client satisfaction by using Medallia.

Read more →

CASE STUDY ADP

Medallia helps ADP improve client experience. ADP uses Medallia to drive transformational change. The focus is on better service for customers and employees. The case highlights the partnership betwe...en ADP and Medallia. Results or specific metrics are not mentioned.

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Video

Announcing: Intelligent Summaries | Medallia Experience '24

Video Thumbnail

Frequently Asked Questions(FAQ)

for Medallia Experience Orchestration

What is Medallia Experience Orchestration?

Medallia Experience Orchestration (MXO) converts real-time customer intent into actionable strategies by identifying real-time customer intent and then applying what is learned to make every action the right action for every customer moment.

What is Medallia Experience Orchestration used for?

Medallia Experience Orchestration is a Customer Journey and Experience Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Communication Management .

What are the top features of Medallia Experience Orchestration?

Personalization, Ticketing and Feedback surveys are some of the top features of Medallia Experience Orchestration.

Who uses Medallia Experience Orchestration?

Medallia Experience Orchestration is used by Management Consulting, Automotive and Sports among other industries.

What are Medallia Experience Orchestration alternatives?

Userlane, Unless, UpMail and ServiceRocket are popular alternatives for Medallia Experience Orchestration.

Where is Medallia Experience Orchestration located?

Medallia Experience Orchestration is headquartered at 200 W 41st Street New York, NY 10036 USA.
lightning

Peers used Medallia Experience Orchestration for engagement management and helpdesk management

Medallia Experience Orchestration Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (23)
Custom Reports

4.83/5 ★

Read Reviews (142)
Analytics

4.83/5 ★

Read Reviews (102)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (23)
Custom Reports

4.83/5 ★

Read Reviews (142)
Analytics

4.83/5 ★

Read Reviews (102)

Software Failure Risk Guidance

?

for Medallia Experience Orchestration

Overall Risk Meter

Low Medium High

Top Failure Risks for Medallia Experience Orchestration

Medallia Inc News

Customer

Medallia Client TransUnion Earns Award for Excellence in Customer Experience - Business Wire

TransUnion won the 2025 Gold Stevie Award for Customer Service Team of the Year in financial services, citing Medallias analytics and real-time feedback as key to transforming customer experience. Medallia enabled TransUnion to analyze omnichannel interactions, identify friction points, and drive continuous CX improvements at global scale.

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Company

Medallia Expands with New East Coast Headquarters - MarTech Cube

Medallia has opened a new East Coast headquarters, expanding its presence to better serve clients in the region. This move supports Medallias growth in experience management software and strengthens its position in the digital marketing and customer engagement sectors.

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Partnership

Medallia Go to Be Powered by ComOps Starting July 1

Medallia announced that, starting July 1, its Medallia Go rapid-deployment experience management platform for hospitality brands will be powered by ComOps. As Medallias Preferred Hospitality Partner, ComOps will provide strategic guidance and operational support, helping hotel operators leverage guest feedback for improved service and loyalty.

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Partnership

Medallia Go to Be Powered by ComOps Starting July 1 - EIN News

Medallia Go, the experience management platform from Medallia, will be powered by ComOps starting July 1. This collaboration aims to enhance Medallia Gos capabilities, leveraging ComOps expertise to deliver improved customer and employee experience solutions for businesses.

Read more →

Medallia Inc Profile

Company Name

Medallia Inc

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES F