Medallia Experience Orchestration Overview

Medallia Experience Orchestration identifies real-time customer intent, ensuring every action is the right action for each customer moment. Customer interactions are optimized through proactive insights.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Medallia Experience Orchestration.

Other use cases:

  • Touchpoint Management
  • Lifetime Value Management
  • Lead Engagement
  • Cross Selling
  • Training & Onboarding
  • Measuring Customer Satisfaction
  • Campaign Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Medallia Experience Orchestration.

Other priorities:

  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Grow Market Share
  • Improve Digital And Social Presence
  • Improve ROI
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Medallia Experience Orchestration Use-Cases and Business Priorities: Customer Satisfaction Data

Medallia Experience Orchestration works with different mediums / channels such as Phone Calls. Omnichannel. Offline etc.

Medallia Experience Orchestration's features include Personalization, Ticketing, and Feedback Surveys. and Medallia Experience Orchestration support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Medallia Experience Orchestration analytics capabilities include Custom Reports, and Analytics.

Reviews

"With ONE we're able to understand our fan journeys across every touchpoint in real-time and then deliver a more relevant, personalized, consistent experience for our fans every time. Quite literally a game changer for fan engagement." - Mike Conley

Medallia Experience Orchestration, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Medallia Experience Orchestration

Top Industries

  • Management Consulting
  • Automotive
  • Sports

Popular in

Medallia Experience Orchestration is popular in Management Consulting, Automotive, and Sports and is widely used by

Comprehensive Insights on Medallia Experience Orchestration Use Cases

What solutions does Medallia Experience Orchestration provide for Engagement Management?

How efficiently Does Medallia Experience Orchestration manage your Helpdesk Management?

What benefits does Medallia Experience Orchestration offer for Communication Management?

How does Medallia Experience Orchestration address your Touchpoint Management Challenges?

What Are the key features of Medallia Experience Orchestration for Lifetime Value Management?

26+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Medallia Experience Orchestration solved their Customer Journey and Experience needs. Cuspera uses 919 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Medallia Experience Orchestration testimonial

Mike Conley

CIO

Cleveland Cavaliers

With ONE we're able to understand our fan journeys across every touchpoint in real-time and then deliver a more relevant, personalized, consistent experience for our fans every time. Quite literally a game changer for fan engagement. Testimonial By Mike Conley
Medallia Experience Orchestration testimonial

Pete Davies

Head of Digital Engineering Solutions

Uniper

With the ONE Engagement Hub we are able to provide the level of service agility and responsiveness that our customers expect, regardless of the nature of the contact or their location. Testimonial By Pete Davies
Medallia Experience Orchestration testimonial

Nick Read

Commercial Director

Silverstone

Medallia Experience Orchestration is a core pillar of our fan engagement strategy, it’s easy to use and fast to deploy which were critical factors in choosing a technology that will help us to meet fan expectations now, and in the future. Testimonial By Nick Read
CUSTOMERS TESTIMONIALS
Medallia Experience Orchestration testimonial

Mike Conley

CIO

Cleveland Cavaliers

With ONE we're able to understand our fan journeys across every touchpoint in real-time and then deliver a more relevant, personalized, consistent experience for our fans every time. Quite literally a game changer for fan engagement. Testimonial By Mike Conley
Medallia Experience Orchestration testimonial

Pete Davies

Head of Digital Engineering Solutions

Uniper

With the ONE Engagement Hub we are able to provide the level of service agility and responsiveness that our customers expect, regardless of the nature of the contact or their location. Testimonial By Pete Davies
Medallia Experience Orchestration testimonial

Nick Read

Commercial Director

Silverstone

Medallia Experience Orchestration is a core pillar of our fan engagement strategy, it’s easy to use and fast to deploy which were critical factors in choosing a technology that will help us to meet fan expectations now, and in the future. Testimonial By Nick Read

Case Studies

Manufacturing

Case Study BSH

BSH Orchestrating experiences to win, serve, and retain customers

Sports

Case Study Silverstone

Silverstone Bringing the racing experience to fans, everywhere

Financial Services

Case Study Rain

How Rain provides exceptional customer experience builds trust and client loyalty

Management Consulting

Case Study PageGroup

With Medallia Experience Orchestration, PageGroup is automating candidate intimacy at scale.

Utilities

Case Study EnBW

Creating Warmer Relationships for Energy Customers

Video

Announcing: Intelligent Summaries | Medallia Experience '24

Video Thumbnail

Frequently Asked Questions(FAQ)

for Medallia Experience Orchestration

What is Medallia Experience Orchestration?

Medallia Experience Orchestration (MXO) converts real-time customer intent into actionable strategies by identifying real-time customer intent and then applying what is learned to make every action the right action for every customer moment.

What is Medallia Experience Orchestration used for?

Medallia Experience Orchestration is a Customer Journey and Experience Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Communication Management .

What are the top features of Medallia Experience Orchestration?

Personalization, Ticketing and Feedback surveys are some of the top features of Medallia Experience Orchestration.

Who uses Medallia Experience Orchestration?

Medallia Experience Orchestration is used by Management Consulting, Automotive and Sports among other industries.

What are Medallia Experience Orchestration alternatives?

Userlane, Unless, UpMail and ServiceRocket are popular alternatives for Medallia Experience Orchestration.

Where is Medallia Experience Orchestration located?

Medallia Experience Orchestration is headquartered at 200 W 41st Street New York, NY 10036 USA.
lightning

Peers used Medallia Experience Orchestration for engagement management and helpdesk management

Medallia Experience Orchestration Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (23)
Custom Reports

4.83/5 ★

Read Reviews (142)
Analytics

4.83/5 ★

Read Reviews (102)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (23)
Custom Reports

4.83/5 ★

Read Reviews (142)
Analytics

4.83/5 ★

Read Reviews (102)

Software Failure Risk Guidance

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for Medallia Experience Orchestration

Overall Risk Meter

Low Medium High

Top Failure Risks for Medallia Experience Orchestration

Medallia Inc News

Partnership

Medallia Go to Be Powered by ComOps Starting July 1

Medallia announced that, starting July 1, its Medallia Go rapid-deployment experience management platform for hospitality brands will be powered by ComOps. As Medallias Preferred Hospitality Partner, ComOps will provide strategic guidance and operational support, helping hotel operators leverage guest feedback for improved service and loyalty.

Awards

Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership

Medallia and Kantars partnership with Nationwide has won the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025. Medallias technology enabled Nationwide to capture real-time feedback and deliver actionable insights for its 16 million UK members, highlighting Medallias impact in financial services customer experience.

Customer

Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership - Business Wire

Nationwide received the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025 for its advanced customer experience program. The initiative, delivered in partnership with Kantar and powered by Medallias experience management platform, leverages real-time data from digital and in-person channels to drive actionable insights and continuous improvement for 16 million UK members.

Partnership

Medallia , Inc .: New Look Engages Medallia and Higher Oak to Deliver a New Customer Experience Program

Medallia, Inc. partners with New Look and Higher Oak to create a new customer experience program.

Medallia Inc Profile

Company Name

Medallia Inc

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

Financials

SERIES F