MiaRec Overview
MiaRec transforms how contact centers operate by leveraging conversational intelligence and automated quality management. This solution is perfect for teams aiming to enhance customer service and streamline operations. With MiaRec, users can gain insights into customer interactions, helping to refine agent performance and improve service delivery. The platform's Voice of the Customer (VOC) feature provides real-time feedback, enabling managers to make data-driven decisions. MiaRec's tools allow for efficient management of key performance indicators (KPIs), ensuring that contact centers run smoothly and effectively. By automating agent evaluations, MiaRec helps reduce overhead and improve accuracy, making it a valuable asset for any customer service team.
Use Cases
Customers recommend Sales Call Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using MiaRec.
Business Priorities
Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using MiaRec.
MiaRec Use-Cases and Business Priorities: Customer Satisfaction Data
MiaRec works with different mediums / channels such as Phone Calls. and Website.
MiaRec's features include Recording, Live Monitoring, Capture Screen, etc. and MiaRec support capabilities include Phone Support, 24/7 Support, AI Powered, etc. also MiaRec analytics capabilities include Custom Reports, and Analytics.
Reviews
"...MiaRec is an enterprise-level solution for call recording and quality monitoring in contact centers and businesses of any size and type, from SMB to large multi-site enterprises...." Peer review from Duxoft
MiaRec, Rippling, Novocall, MentorcliQ, Deputy, etc., all belong to a category of solutions that help Employee Monitoring. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
MiaRec provides AI-powered automated quality management and voice analytics tools. Businesses can improve customer experience with MiaRec's solutions.
Popular Business Setting
for MiaRec
Top Industries
- Information Technology and Services
Popular in
- Small Business
MiaRec is popular in Information Technology And Services, and is widely used by Small Business,
Comprehensive Insights on MiaRec Use Cases
How efficiently Does MiaRec manage your Sales Call Management?
What Are the key features of MiaRec for Communication Management?
How does MiaRec address your Engagement Management Challenges?
What makes MiaRec ideal for Contact List Management?
What solutions does MiaRec provide for Generation Of New Leads?
12+ more Business Use Cases
13 buyers and buying teams have used Cuspera to assess how well MiaRec solved their Employee Monitoring needs. Cuspera uses 2611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Employee Monitoring needs.
Video
Automated Quality Management with MiaRec
Frequently Asked Questions(FAQ)
for MiaRec
What is MiaRec used for?
What are the top features of MiaRec?
What are MiaRec alternatives?
Where is MiaRec located?
Peers used MiaRec for sales call management and communication management
MiaRec Competitors
MiaRec Features
- Low
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (37) |
| Analytics | Read Reviews (38) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (37) |
| Analytics | Read Reviews (38) |
Software Failure Risk Guidance
?for MiaRec
Overall Risk Meter
Top Failure Risks for MiaRec
MiaRec, Inc. News
MiaRec Unveils MiaRec IMetrics: A Revolutionary AI-Powered Solution Redefining Contact Center Analytics - EIN News
MiaRec introduces MiaRec IMetrics, an AI-powered tool that transforms contact center analytics.
MiaRec and Webex Partner to Bring AI Features to Contact Centre Calls - UC Today
MiaRec and Webex have partnered to add AI features to contact center calls, enhancing call handling and customer service capabilities.
MiaRec, Inc. Profile
Company Name
MiaRec, Inc.
Company Website
https://www.miarec.com/HQ Location
333 W. Santa Clara St., Suite 618, San Jose, CA 95113, US
Employees
11-50
Social
Financials
PRIVATE
