MiaRec Overview

MiaRec transforms how contact centers operate by leveraging conversational intelligence and automated quality management. This solution is perfect for teams aiming to enhance customer service and streamline operations. With MiaRec, users can gain insights into customer interactions, helping to refine agent performance and improve service delivery. The platform's Voice of the Customer (VOC) feature provides real-time feedback, enabling managers to make data-driven decisions. MiaRec's tools allow for efficient management of key performance indicators (KPIs), ensuring that contact centers run smoothly and effectively. By automating agent evaluations, MiaRec helps reduce overhead and improve accuracy, making it a valuable asset for any customer service team.

Use Cases

Customers recommend Sales Call Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using MiaRec.

Other use cases:

  • Contact List Management
  • Generation Of New Leads
  • Helpdesk Management
  • Trade Show Marketing
  • Coaching
  • Lifetime Value Management
  • Cross Selling
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using MiaRec.

Other priorities:

  • Enhance Customer Relationships
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Grow Market Share
  • Manage Risk
  • Scale Best Practices
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MiaRec Use-Cases and Business Priorities: Customer Satisfaction Data

MiaRec works with different mediums / channels such as Phone Calls. and Website.

MiaRec's features include Recording, Live Monitoring, Capture Screen, etc. and MiaRec support capabilities include Phone Support, 24/7 Support, AI Powered, etc. also MiaRec analytics capabilities include Custom Reports, and Analytics.

Reviews

"...MiaRec is a compliance call recording and quality management solution for unified communications...." Peer review

MiaRec, Rippling, Novocall, MentorcliQ, Deputy, etc., all belong to a category of solutions that help Employee Monitoring. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

MiaRec provides AI-powered automated quality management and voice analytics tools. Businesses can improve customer experience with MiaRec's solutions.

Popular Business Setting

for MiaRec

Top Industries

  • Information Technology and Services

Popular in

  • Small Business

MiaRec is popular in Information Technology And Services, and is widely used by Small Business,

Comprehensive Insights on MiaRec Use Cases

What makes MiaRec ideal for Sales Call Management?

Why is MiaRec the best choice for Communication Management?

How efficiently Does MiaRec manage your Engagement Management?

How can MiaRec optimize your Contact List Management Workflow?

How efficiently Does MiaRec manage your Generation Of New Leads?

12+ more Business Use Cases

13 buyers and buying teams have used Cuspera to assess how well MiaRec solved their Employee Monitoring needs. Cuspera uses 2611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Employee Monitoring needs.

Case Studies

Internet

CASE STUDY isp.net

MiaRec's AI-powered Conversation Intelligence helped isp.net automate call evaluations in their contact center. Before MiaRec, isp.net manually reviewed only 5-10% of calls, leading to limited visibi...lity and inconsistent coaching. With MiaRec Auto QA, they now automatically evaluate 100% of relevant calls, saving over 52 days of manual work each year. isp.net gained a 900% increase in agent performance visibility and improved coaching with real-time, personalized feedback. The solution also helps flag at-risk customers and track marketing ROI through call analysis.

Read more →

Video

Automated Quality Management with MiaRec

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Frequently Asked Questions(FAQ)

for MiaRec

What is MiaRec used for?

MiaRec is a Employee Monitoring Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Sales Call Management, Communication Management and Engagement Management .

What are the top features of MiaRec?

Recording, Live monitoring and Capture screen are some of the top features of MiaRec.

What are MiaRec alternatives?

Rippling, Novocall, MentorcliQ and Deputy are popular alternatives for MiaRec.

Where is MiaRec located?

MiaRec is headquartered at 333 W. Santa Clara St., Suite 618, San Jose, CA 95113, US.
lightning

Peers used MiaRec for sales call management and communication management

MiaRec Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.29/5 ★

Read Reviews (4)
Custom Reports

4.69/5 ★

Read Reviews (37)
Analytics

4.69/5 ★

Read Reviews (38)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.29/5 ★

Read Reviews (4)
Custom Reports

4.69/5 ★

Read Reviews (37)
Analytics

4.69/5 ★

Read Reviews (38)

Software Failure Risk Guidance

?

for MiaRec

Overall Risk Meter

Low Medium High

Top Failure Risks for MiaRec

MiaRec, Inc. News

Product

MiaRec Unveils MiaRec IMetrics: A Revolutionary AI-Powered Solution Redefining Contact Center Analytics - EIN News

MiaRec introduces MiaRec IMetrics, an AI-powered tool that transforms contact center analytics.

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Partnership

MiaRec and Webex Partner to Bring AI Features to Contact Centre Calls - UC Today

MiaRec and Webex have partnered to add AI features to contact center calls, enhancing call handling and customer service capabilities.

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MiaRec, Inc. Profile

Company Name

MiaRec, Inc.

Company Website

https://www.miarec.com/

HQ Location

333 W. Santa Clara St., Suite 618, San Jose, CA 95113, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE