CallMiner Record Overview

CallMiner Record enhances sales coaching capabilities by providing a comprehensive recording tool for monitoring agent and customer interactions. Its full-featured recorder supports live monitoring and instant playback, which improves transcription accuracy and analytics. This functionality is crucial for businesses aiming to refine their customer service strategies and improve agent performance. CallMiner Record's ability to deliver real-time insights into conversations allows for targeted coaching and feedback, ultimately driving better customer engagement and sales outcomes. A notable feature is its focus on high-quality recording, which is essential for in-depth conversation intelligence.

Use Cases

Customers recommend Call Recording, Helpdesk Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using CallMiner Record.

Other use cases:

  • Engagement Management
  • Measuring Customer Satisfaction
  • White Labeling
  • Call Transcription
  • Trade Show Marketing
  • Contact List Management
  • Rating And Review Management
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Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using CallMiner Record.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Improve Efficiency
  • Improve Internal Communications
  • Manage Risk
See all business priorities See less business priorities

CallMiner Record Use-Cases and Business Priorities: Customer Satisfaction Data

CallMiner Record works with different mediums / channels such as Phone Calls. Mobile. Print Media etc.

CallMiner Record's features include Recording, Live Monitoring, and Personalization. and CallMiner Record support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also CallMiner Record analytics capabilities include Custom Reports, and Analytics.

Reviews

"...As I worked in a call center also for me it worked properly and suggested for you also to use and admire ...." Peer review by Rahul B., Channel Manager

Peer review evidence (same sources as the product rating summary)

"...Oreka TR is a cross-platform, open source call recording solution for small, medium and enterprise-level contact centers or communication service providers...." Peer review
"...As I worked in a call center also for me it worked properly and suggested for you also to use and admire ...." Peer review by Rahul B., Channel Manager
"...Our organization performance automatically improved by monitoring the calls and avoiding the unwanted call that our employees do...." Peer review by Pranay M., Technical Recruiter, Information Technology and Services

CallMiner Record, Exotel, Tenfold, Xvoyant, worxogo, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Oreka-tr and CallMiner Record are advanced recording tools offering live monitoring and high-quality playback. These features enhance transcription accuracy and analytics.

Popular Business Setting

for CallMiner Record

Top Industries

  • Computer & Network Security
  • Information Technology and Services
  • Financial Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CallMiner Record is popular in Computer & Network Security, Information Technology And Services, and Financial Services and is widely used by Small Business, Mid Market, and Enterprise.

CallMiner Record Customer wins, Customer success stories, Case studies

What solutions does CallMiner Record provide for Call Recording?

How does CallMiner Record address your Helpdesk Management Challenges?

How can CallMiner Record enhance your Tracking & Monitoring Communications process?

What solutions does CallMiner Record provide for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well CallMiner Record solved their Sales Coaching needs. Cuspera uses 1837 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

 

RDI - Marketing And Advertising - Medium

Cincinnati, USA

CallMiner helped RDI use conversation analytics to find better and faster ways to work. RDI saw new opportunities for projects by using CallMiner’s platform. The tool sparked creativity in both RDI a...nd its clients. RDI improved daily operations and opened doors to more business. The company recommends CallMiner for deeper insights and faster results in contact centers.

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AAA Auto - Automotive - Large

Prague, Czech Republic

CallMiner OmniAgent helped AAA Auto improve customer experience with advanced voicebot automation. The solution enabled AAA Auto to handle requests in four languages and recognize 88% of topics in cu...stomer calls. The company saw a 35% reduction in unrecognized requests and 1,264 customers completed the NPS survey. The voicebot achieved results comparable to human agents and often exceeded them. AAA Auto can now easily monitor and evaluate customer satisfaction campaigns.

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Estafeta - Transportation/Trucking/Railroad - Large

Mexico City, Mexico

CallMiner OmniAgent helped Estafeta cut average call handling time by 78%, from 420 seconds to 90 seconds. The AI-powered voicebot, Beatriz, automated millions of customer interactions and enabled ze...ro wait times. Estafeta increased call capacity by 120% and improved customer satisfaction, with 88% of users rating the experience highly. The solution freed up agents to handle complex issues and made it easy to scale new processes. 89% of customers found it easy to get the service they needed.

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De Vries Group - Collections

CallMiner OmniAgent helped De Vries Group increase debt collection accounts receivables by 362%. The company used AI-driven analytics to improve contact center efficiency. The solution enhanced agent... performance and optimized recovery rates. De Vries Group saw better results in collections with CallMiner's technology.

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Top American wireless company - Telecommunications - Very Large

USA

CallMiner helped a top American wireless company fix inconsistent customer experiences. Alorica used CallMiner’s AI to analyze every customer call and find what made some agents more successful. The ...AI showed that empathy in conversations led to higher satisfaction. After using empathy-focused coaching, eNPS scores rose from 60 to 80 in less than a month. 4.7% of agents became top performers in just one quarter. The company now uses real-time AI insights to improve every customer interaction.

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RDI Corporation - Business Process Outsourcing - Large

Cincinnati, USA

CallMiner helped RDI Corporation analyze over 13,000 customer calls to uncover conversion issues and improve client retention. Using conversation analytics, RDI identified that 60% of calls were not ...eligible for conversion and recommended process changes, better data access, and enhanced training. RDI also used CallMiner to win new business by providing actionable insights to prospects, including a large bank. Automating QA processes with CallMiner led to a 40% reduction in headcount while maintaining KPIs. RDI now grades calls three times faster and has created a new revenue stream with analytics services.

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Frequently Asked Questions (FAQ)

What buyers ask before choosing CallMiner Record

What is CallMiner Record used for?

CallMiner Record is a Sales Coaching Software mainly used by its customers to Improve ROI and Acquire Customers by Call Recording, Helpdesk Management and Tracking & Monitoring Communications .

What are the top features of CallMiner Record?

Recording, Live monitoring and Personalization are some of the top features of CallMiner Record.

Who uses CallMiner Record?

CallMiner Record is used by Computer & Network Security, Information Technology And Services and Financial Services among other industries.

What are CallMiner Record alternatives?

Exotel, Tenfold, Xvoyant and Worxogo are popular alternatives for CallMiner Record.

Where is CallMiner Record located?

CallMiner Record is headquartered at 200 West Street, Waltham, MA 02451, US.
lightning

Peers used CallMiner Record for call recording and helpdesk management

CallMiner Record Competitors

CallMiner Record Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (2)
Custom Reports

4.76/5 ★

Read Reviews (44)
Analytics

4.70/5 ★

Read Reviews (34)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (2)
Custom Reports

4.76/5 ★

Read Reviews (44)
Analytics

4.70/5 ★

Read Reviews (34)

Software Failure Risk Guidance

?

for CallMiner Record

Overall Risk Meter

Low Medium High

Top Failure Risks for CallMiner Record

CallMiner, Inc. News

Product

CallMiner AI Update: Real-Time Agent Guidance for Contact Centres

CallMiner has introduced real-time AI-driven agent guidance and expanded automated quality management features. These updates enhance live customer conversations by providing immediate, contextually relevant prompts to agents, improving contact-centre performance and customer experience. The platform's enhancements aim to reduce interaction lag and standardize service delivery across all agents.

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Product

CallMiner Partners with PossibleNOW for Compliance

CallMiner partners with PossibleNOW to integrate compliance into automated customer interactions. This collaboration embeds compliance guardrails in CallMiner's CX automation platform, ensuring regulatory adherence in AI-driven engagements. The integration helps enterprises scale automation confidently, addressing compliance risks and enhancing customer engagement strategies.

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Partnership

CallMiner and PossibleNOW Partner

CallMiner and PossibleNOW have formed a partnership to integrate compliance into customer service automation. This collaboration combines CallMiner's conversation intelligence with PossibleNOW's compliance technology, enabling businesses to scale AI-driven customer interactions while adhering to regulatory standards. The partnership aims to enhance operational efficiency and reduce compliance risks in automated communications.

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Product

CallMiner, PossibleNOW Automate Interaction Compliance

CallMiner and PossibleNOW have partnered to integrate compliance into automated customer interactions. This collaboration embeds compliance standards directly into CallMiner's CX automation platform, enhancing the ability to manage regulatory requirements effectively. The integration aims to reduce compliance risks, prevent violations, and support scalable, compliant automated interactions for enterprises.

Read more →

CallMiner, Inc. Profile

Company Name

CallMiner, Inc.

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

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Financials

SERIES F