Medallia Experience Cloud Overview
Medallia-experience-cloud provides insights into customer and employee sentiment via feedback surveys and analytics. Customer journeys and contact center interactions are also analyzed.
Use Cases
Customers recommend Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management, as the business use cases that they have been most satisfied with while using Medallia Experience Cloud.
Business Priorities
360 Degree View Of Customers and Insights From Customer Experience Data are the most popular business priorities that customers and associates have achieved using Medallia Experience Cloud.
Medallia Experience Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
Medallia Experience Cloud works with different mediums / channels such as E-Mail, Social Media, Review Sites, etc.
Medallia Experience Cloud's features include Embedded Survey Forms, Personalization, Dashboard, etc.
Reviews
"Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business." - John White
Medallia Experience Cloud, InMoment, NICE Satmetrix, GetFeedback, SmartSurvey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Medallia Experience Cloud
Top Industries
- Hospitality
- Retail
- Computer Software
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Medallia Experience Cloud is popular in Hospitality, Retail, and Computer Software and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on Medallia Experience Cloud Use Cases
How efficiently Does Medallia Experience Cloud manage your Collecting Direct Feedback?
What solutions does Medallia Experience Cloud provide for Engaging Conversational Surveys?
What solutions does Medallia Experience Cloud provide for Customer Experience Management?
What solutions does Medallia Experience Cloud provide for Rating And Review Management?
What makes Medallia Experience Cloud ideal for Call Center Voice & Sentiment Analytics?
28+ more Business Use Cases
140 buyers and buying teams have used Cuspera to assess how well Medallia Experience Cloud solved their Customer Feedback Management needs. Cuspera uses 2788 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business. Testimonial By John White |
|
The program team was excellent in understanding our needs, and the commitment that Medallia could help Brightstar launch quickly was a big selling point for us. This is only just the beginning of a long partnership together. Testimonial By Brian Powers |
|
Listening to the voice of our guests/owners has enabled us to take swift, meaningful action in these unpredictable times. There was no road map to a world-wide pandemic and their input gave us confidence in our next steps. Testimonial By Nicole Myers |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
John White Head of Customer Experience Deliveroo |
Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business. Testimonial By John White |
|
Brian Powers Chief Experience Officer Brightstar |
The program team was excellent in understanding our needs, and the commitment that Medallia could help Brightstar launch quickly was a big selling point for us. This is only just the beginning of a long partnership together. Testimonial By Brian Powers |
|
Nicole Myers Vice President, Customer Experience Holiday Inn Club Vacations |
Listening to the voice of our guests/owners has enabled us to take swift, meaningful action in these unpredictable times. There was no road map to a world-wide pandemic and their input gave us confidence in our next steps. Testimonial By Nicole Myers |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
NA |
Case Study HiltonRead More |
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Case Study Sunrise CommunicationsRead More |
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Case Study IHGRead More |
Video
Announcing: Themes with Generative AI | Experience '24
Frequently Asked Questions(FAQ)
for Medallia Experience Cloud
What is Medallia Experience Cloud?
Medallia Experience Cloud is a SaaS platform for customer experience management that enables companies to capture customer feedback across a multitude of channels and touchpoints, understand it in real-time, and drive action everywhere. It helps customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.
It aims to lead the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. It is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including email, social, digital web and in-app, conversational messaging and connected devices. Medallia Athena brings AI and machine learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions.
Some of its features include engagement and feedback management, real-time analytics and personalized reporting, action management, text analytics, social review and reputation management, artificial intelligence and predictive analytics, real-time and bulk integrations, end-to-end data protection, self-service administration and more.
What is Medallia Experience Cloud used for?
What are the top features of Medallia Experience Cloud?
Who uses Medallia Experience Cloud?
What are Medallia Experience Cloud alternatives?
Where is Medallia Experience Cloud located?
Peers used Medallia Experience Cloud for Collecting direct feedback and Engaging conversational surveys
Medallia Experience Cloud Competitors
Medallia Experience Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (47) |
| Analytics | Read Reviews (275) |
| Custom Reports | Read Reviews (326) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (47) |
| Analytics | Read Reviews (275) |
| Custom Reports | Read Reviews (326) |
Medallia Experience Cloud Integrations
Medallia Experience Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Medallia Experience Cloud
Overall Risk Meter
Top Failure Risks for Medallia Experience Cloud
Medallia Profile
HQ Location
200 W 41st Street New York, NY 10036 USA
Employees
1001-5000
Social
Financials
SERIES F
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