SmartSupport Overview
SmartSupport unifies knowledge base and community forum management to enhance ROI and efficiency. Features include intelligent search, easy article creation, and customizable portals.
Use Cases
Customers recommend Knowledge Management, Helpdesk Management, Content Management, as the business use cases that they have been most satisfied with while using SmartSupport.
Business Priorities
Improve ROI and Improve Efficiency are the most popular business priorities that customers and associates have achieved using SmartSupport.
SmartSupport Use-Cases and Business Priorities: Customer Satisfaction Data
SmartSupport works with different mediums / channels such as User Generated Content. Blogs. Website etc.
SmartSupport's features include Templates, Alerts: Popups & Notifications, and Personalization. and SmartSupport support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also SmartSupport analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Workflows: SmartSupport features a highly configurable workflow engine with powerful real-time editing, preview and publishing capabilities and article import flexibility...." Peer review
SmartSupport, PHPKB Knowledge Management Software, KnowledgeOwl, Shelf.io, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SmartSupport
Top Industries
- Education
- Marketing and Advertising
- Transportation/Trucking/Railroad
Popular in
- Large Enterprise
- Mid Market
SmartSupport is popular in Education, Marketing And Advertising, and Transportation/Trucking/Railroad and is widely used by Large Enterprise, and Mid Market,
Comprehensive Insights on SmartSupport Use Cases
What solutions does SmartSupport provide for Knowledge Management?
How can SmartSupport enhance your Helpdesk Management process?
What Are the key features of SmartSupport for Content Management?
How can SmartSupport enhance your Workflow Management process?
16+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well SmartSupport solved their Knowledge Management needs. Cuspera uses 554 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Frequently Asked Questions(FAQ)
for SmartSupport
What is SmartSupport?
SmartSupport is a cutting-edge platform that unifies online knowledge base and community forum management. It helps to improve ROI and improve efficiency.
SmartSupport helps to create a knowledge-sharing community and simplifies knowledge base optimization through automated A/B testing. Its an all-in-one customer support platform that effectively deflect inbound calls and improve customer service by equipping the support site with community forums, live chat, call center, and more.
SmartSupports features include fast and intelligent search to find the best results, easy article creation to create media-rich articles equipped with alerts, custom forms, tagging, and troubleshooting guides, customized unlimited portals, empower the customers by letting them share experiences, ideas, and advice and plenty more.
What is SmartSupport used for?
What are the top features of SmartSupport?
Who uses SmartSupport?
What are SmartSupport alternatives?
Where is SmartSupport located?
Peers used SmartSupport for knowledge management and helpdesk management
SmartSupport Competitors
SmartSupport Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (54) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (54) |
Software Failure Risk Guidance
?for SmartSupport
Overall Risk Meter
Top Failure Risks for SmartSupport
Safeharbor Knowledge Solutions Profile
Company Name
Safeharbor Knowledge Solutions
Company Website
http://safeharbor.comHQ Location
16400 Southcenter Parkway, Suite 407, Tukwila, WA 98188, US
Employees
11-50
Social
Financials
PRIVATE
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What benefits does SmartSupport offer for Social Media Analytics?