SugarAI Overview
SugarCRM is the #1 rated CRM platform, helping businesses create lifelong customers through intelligent tools. A demo can be requested to see how the platform handles the work.
Use Cases
Customers recommend Sales Document Management, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using SugarAI.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using SugarAI.
SugarAI Use-Cases and Business Priorities: Customer Satisfaction Data
SugarAI works with different mediums / channels such as Mobile. Offline. and E-Mail.
SugarAI's features include Dashboard, Recording, Personalization, etc. and SugarAI support capabilities include Chat Support, AI Powered, Phone Support, etc. also SugarAI analytics capabilities include Analytics, and Custom Reports.
Reviews
"Sugar Discover Cuts Costs and Increases Sales Efficiency" - Daniel Elman
Peer review evidence (same sources as the product rating summary)
"...New Customer Form: Completed by a Sales Rep when a new customer is won, the form is automatically sent to appropriate department stakeholders to collect digital approvals and signatures...." Case Study PostNord
"...Following up on leads, remembering engagements, keeping track of sales opps, and metrics On-demand deployment, ease of use, interface - Can be accessed anywhere and at any time, which is helpful for our in-field reps...." Peer review by Kellie P.
"...We also had lots of problems trying to customize and adjust the customer workflows to our needs...." Peer review by Marc Pampols, Project leader / Plone & Python developer, Semic
SugarAI, Less Annoying CRM, Teamgate CRM, Formstack Documents, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SugarAI
Top Industries
- Information Technology and Services
- Financial Services
- Manufacturing
Popular in
- Small Business
- Mid Market
- Enterprise
SugarAI is popular in Information Technology And Services, Financial Services, and Manufacturing and is widely used by Small Business, Mid Market, and Enterprise.
SugarAI Customer wins, Customer success stories, Case studies
How does SugarAI address your Sales Document Management Challenges?
What solutions does SugarAI provide for Engagement Management?
How can SugarAI enhance your Workflow Management process?
How does SugarAI address your Contact List Management Challenges?
What solutions does SugarAI provide for Helpdesk Management?
11 buyers and buying teams have used Cuspera to assess how well SugarAI solved their CRM needs. Cuspera uses 5210 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Sugar Discover Cuts Costs and Increases Sales Efficiency Testimonial By Daniel Elman |
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The number one item on our list was user experience. CRM is one of those business processes that you want people to adopt but they don’t have to; they can still get their job done without it. We felt like that was one of the major differentiators between Sugar and other platforms. Testimonial By CHRISTOPHER POLAND |
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The best combination of features and functionality, and customizability we’ve found in the market. Testimonial By Peter Tew |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Daniel Elman Nucleus Research |
Sugar Discover Cuts Costs and Increases Sales Efficiency Testimonial By Daniel Elman |
|
CHRISTOPHER POLAND IT DIRECTOR Tyson |
The number one item on our list was user experience. CRM is one of those business processes that you want people to adopt but they don’t have to; they can still get their job done without it. We felt like that was one of the major differentiators between Sugar and other platforms. Testimonial By CHRISTOPHER POLAND |
|
Peter Tew Backcountry |
The best combination of features and functionality, and customizability we’ve found in the market. Testimonial By Peter Tew |
ESAF Small Finance Bank Selects SugarCRM to Power Customer Relationship Management and Digital Banking for Over 9 Million Indian Customers
SugarCRM: A Better Way to CRM
Frequently Asked Questions (FAQ)
What buyers ask before choosing SugarAI
What is SugarAI?
SugarCRM is a customer relationship management and marketing automation platform for marketing, sales and services teams to achieve marketing automation and to collaborate across the entire customer lifecycle.
It primarily helps with lead management, inbound marketing, marketing analytics, sales forecasting, quote management and customer journey management. It can be deployed on the cloud or on prem.
It comes with built in automation and analytics.
What is SugarAI used for?
What are the top features of SugarAI?
Who uses SugarAI?
What are SugarAI alternatives?
Where is SugarAI located?
Peers used SugarAI for sales document management and engagement management
SugarAI Competitors
SugarAI Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (137) |
| Custom Reports | Read Reviews (769) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (137) |
| Custom Reports | Read Reviews (769) |
SugarAI Integrations
SugarAI integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for SugarAI
Software Failure Risk Guidance
?for SugarAI
Overall Risk Meter
Top Failure Risks for SugarAI
SugarAI Inc. News
SugarCRM Acquires Revenue Intelligence Provider sales-i
SugarCRM has acquired sales-i, a provider of sales enablement software, to enhance B2B sales performance. This acquisition aims to integrate AI-powered revenue intelligence, leveraging ERP and CRM data to improve revenue and profitability. The move follows a previous strategic partnership between the two companies.
SugarCRM Unveils New Brand Identity as SugarAI, Declaring the Next Generation of CRM
SugarCRM has rebranded as SugarAI, emphasizing a shift from traditional CRM systems to AI-driven precision selling. The new brand identity focuses on transforming CRM into a proactive sales guidance system, helping teams identify risks and opportunities. This rebranding aligns with SugarAI's strategy to integrate ERP data and enhance seller experience, aiming to fulfill the longstanding promise of CRM.
SugarAI (formerly SugarCRM)
SugarCRM has rebranded to SugarAI, reflecting a strategic shift towards integrating artificial intelligence into its CRM offerings.
SugarCRM Rebrands as SugarAI to Emphasize AI-Driven CRM Capabilities
SugarCRM has rebranded as SugarAI to emphasize its focus on AI-driven CRM capabilities. This strategic shift aims to enhance customer engagement for B2B organizations by integrating AI for predictive insights and automated workflows. The rebrand includes a new visual identity and messaging, highlighting AI's role in transforming CRM systems to provide actionable insights and improve sales productivity.
SugarAI Inc. Profile
HQ Location
10050 N Wolfe Rd, Cupertino, CA 95014
Employees
501-1000
Social
Financials
PRIVATE
