Suitecrm Overview

SuiteCRM, developed by SalesAgility, is renowned as the world's leading open-source CRM solution. It empowers businesses with a flexible and customizable platform, enabling tailored customer relationship management strategies. SuiteCRM's open-source nature allows organizations to adapt and scale the system according to their unique needs, ensuring alignment with business objectives. This adaptability supports diverse industry verticals, offering a cost-effective alternative to proprietary CRM systems. By leveraging SuiteCRM, companies can enhance customer engagement, streamline operations, and drive growth through data-driven insights. The platform's robust architecture and innovative features make it a strategic asset for businesses aiming to optimize their CRM processes and achieve long-term success.

Use Cases

Customers recommend Engagement Management, Contact List Management, Workflow Management, as the business use cases that they have been most satisfied with while using Suitecrm.

Other use cases:

  • Communication Management
  • Proposal & Quote Management
  • Campaign Management
  • Relationship Management
  • Contract Management
  • Lead Management
  • Collaboration
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Suitecrm.

Other priorities:

  • Acquire Customers
  • Grow Market Share
  • Improve Internal Communications
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve Efficiency
See all business priorities See less business priorities

Suitecrm Use-Cases and Business Priorities: Customer Satisfaction Data

Suitecrm works with different mediums / channels such as Mobile. Phone Calls. and E-Mail.

Suitecrm's features include Recording, Dashboard, Personalization, etc. and Suitecrm support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Suitecrm analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Easy to create quotes and store notes...." Peer review by User

Peer review evidence (same sources as the product rating summary)

"...SuiteCRM is an open-source, flexible CRM platform that has changed the way retailers interact with their customers...." Customer 360 View: An Advanced Plugin that Transforms Your Customer Engagement Like Never Before
"...You can keep notes, cases, tasks, schedule calls, contact information, revenue, etc...." Peer review by Sarah P., Account Manager, Marketing and Advertising
"...What I like about this version, is that it's more compatible with my own web server, and the Workflow Automation actually works...." Peer review by Simeon Prince

Suitecrm, Less Annoying CRM, monday sales CRM, RepairShopr, Freshsales, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SuiteCRM is an open-source CRM solution for SMEs and enterprises. It can be accessed as SaaS or on-premise, and is available for free download.

Popular Business Setting

for Suitecrm

Top Industries

  • Information Technology and Services
  • Management Consulting
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Suitecrm is popular in Information Technology And Services, Management Consulting, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Suitecrm Customer wins, Customer success stories, Case studies

How does Suitecrm facilitate Engagement Management?

What benefits does Suitecrm offer for Contact List Management?

What Are the key features of Suitecrm for Workflow Management?

What solutions does Suitecrm provide for Communication Management?

Why is Suitecrm the best choice for Proposal & Quote Management?

11 buyers and buying teams have used Cuspera to assess how well Suitecrm solved their CRM needs. Cuspera uses 1487 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

TechEsperto - Travel And Hospitality - Medium

TechEsperto’s SuiteCRM Rise Reshapes India’s Travel Sector

India

TechEsperto, the official SuiteCRM Professional Partner, is leveraging SuiteCRM Rise to transform customer relationship management in India's travel sector. The platform, built on SuiteCRM's open-sou...rce core, enables tourism operators, hotels, and agencies to unify data and automate guest experiences. This shift to open-source CRM solutions challenges proprietary systems, offering flexibility and control over data management.

Read on →
 

Freedom Fibre - Telecommunications - Small

Manchester, UK

SuiteCRM helped Freedom Fibre centralise records and achieve ISO certification in under two years. The company replaced spreadsheets with a unified CRM, improving efficiency and oversight. SuiteCRM’s... flexibility allowed custom modules to fit business processes. Migrating to managed hosting added security, backups, and expert support. Ongoing optimisation ensures the CRM grows with Freedom Fibre’s needs.

 

Humanetics Innovative Solutions - Manufacturing - Medium

Farmington Hills, USA

SuiteCRM helped Humanetics Innovative Solutions centralize customer data. Before SuiteCRM, all customer information was locked in their ERP system with limited access. SuiteCRM created a single repos...itory, improving visibility and collaboration. The system integrated with six ERP databases and included sales, marketing, and support features. Humanetics now runs targeted campaigns and uses reports for better decisions. The project finished in three months with full training and ongoing support.

WATT+VOLT - Utilities - Medium

Athens, Greece

SuiteCRM helped WATT+VOLT, a fast-growing Greek energy company, manage customer relationships. WATT+VOLT needed a CRM that could adapt and scale with their rapid growth. SuiteCRM provided a flexible ...platform as part of their IT transformation. This allowed WATT+VOLT to improve customer engagement and support expansion in the energy sector.

Tyre Giant - Manufacturing - Very Large

SuiteASSURED helped Tyre Giant, a multinational with over 100 manufacturing plants, centralize customer data. The company needed a CRM to break down silos and improve visibility across the customer l...ife cycle. SuiteASSURED was selected after outperforming other solutions. The new CRM unified information and supported better customer understanding.

Titomic - Manufacturing - Small

Melbourne, Australia

Titomic needed a CRM platform to support their growth and help make better business decisions. They chose SuiteASSURED after a requirements workshop identified their needs. SuiteCRM provided a soluti...on that could scale with their business. The new CRM system helped Titomic manage customer relationships more effectively. This case highlights CRM selection and implementation for a manufacturing company.

How to Add a Service Decorator in SuiteCRM 8

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Frequently Asked Questions (FAQ)

What buyers ask before choosing Suitecrm

What is Suitecrm?

Suitecrm is an Open Source CRM software that provides a 360-degree view of customers and business. It serves the needs of small to large businesses. It helps businesses to boost conversions, turn leads into customers, and drive innovation in product development and customer care.

It provides users with highly actionable insights on which to base critical business decisions, actions, and strategies. It engages with their potential clients and existing customers at every point of contact and optimizes all opportunities that come along. It has all the features needed to accelerate business growth and provide exceptional customer experiences.

Key features include improving sales and growth pipeline, creating engaging campaigns to send marketing content and automate marketing tasks, reports module allows users to build, generate and manage reports, dashboards, 360-degree view of customers and more.

What is Suitecrm used for?

Suitecrm is a CRM Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Contact List Management and Workflow Management .

What are the top features of Suitecrm?

Recording, Dashboard and Personalization are some of the top features of Suitecrm.

Who uses Suitecrm?

Suitecrm is used by Information Technology And Services, Management Consulting and Computer Software among other industries.

What are Suitecrm alternatives?

Less Annoying CRM, Monday Sales CRM, RepairShopr and Freshsales are popular alternatives for Suitecrm.

Where is Suitecrm located?

Suitecrm is headquartered at The Steeple, King Street, Stirling, FK8 1DT, GB.
lightning

Peers used Suitecrm for engagement management and contact list management

Suitecrm Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.46/5

Read Reviews (67)
Custom Reports

4.22/5

Read Reviews (202)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.46/5

Read Reviews (67)
Custom Reports

4.22/5

Read Reviews (202)

Software Failure Risk Guidance

?

for Suitecrm

Overall Risk Meter

Low Medium High

Top Failure Risks for Suitecrm

SuiteCRM Ltd. News

Product

TechEsperto: A Leading SuiteCRM Professional Partner With 50+ Plugins ...

TechEsperto, a SuiteCRM Professional Partner, offers comprehensive CRM services including implementation, customization, and integration. They have developed over 50 SuiteCRM plugins and serve clients across various industries. TechEsperto supports SuiteCRM migration from platforms like Salesforce and Zoho, ensuring seamless integration with tools such as QuickBooks and Twilio.

SuiteCRM Ltd. Profile

Company Name

SuiteCRM Ltd.

Company Website

https://suitecrm.com/

HQ Location

The Steeple, King Street, Stirling, FK8 1DT, GB

Employees

NA

Social

Financials

PRIVATE