InMoment Overview
InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using InMoment.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using InMoment.
InMoment Use-Cases and Business Priorities: Customer Satisfaction Data
InMoment works with different mediums / channels such as Phone Calls. and Social Media.
InMoment's features include Embedded Survey Forms, Dashboard, Personalization, etc. and InMoment support capabilities include Email Support, 24/7 Support, Phone Support, etc. also InMoment analytics capabilities include Analytics, and Custom Reports.
Reviews
"The goal behind the transformation plans is to get more closely aligned with the customer and understand the entire customer journey from the customer's perspective, feeling what they feel and thinking what they think. Only then are we able to imple...ment the improvements necessary to better meet our customers' requirements." - Holger Dahl
InMoment, Thematic, GetFeedback, NICE Satmetrix, SurveySparrow Enterprise, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for InMoment
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
InMoment is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on InMoment Use Cases
How does InMoment facilitate Collecting Feedback?
How can InMoment optimize your Engaging Conversational Surveys Workflow?
How efficiently Does InMoment manage your Helpdesk Management?
What Are the key features of InMoment for Contact List Management?
42+ more Business Use Cases
58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The goal behind the transformation plans is to get more closely aligned with the customer and understand the entire customer journey from the customer's perspective, feeling what they feel and thinking what they think. Only then are we able to implement the improvements necessary to better meet our... customers' requirements. |
|
One of the things we're doing is we're digging into the verbatims which are the open text comments from our customers. And we really look at that data to see where there are patterns. We're constantly getting feedback from our customers, but more importantly we're asking for feedback from our colle...agues and our own support staff. |
|
One of the things I like about InMoment is we can grow our program and we've definitely seen shifts in our metrics. We were seeing net promoter scores in the 30s and now we're seeing scores in the 50s. Testimonial By Jennifer Rulon |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Holger Dahl Marketing Strategy Director Versicherungskammer Bayern |
The goal behind the transformation plans is to get more closely aligned with the customer and understand the entire customer journey from the customer's perspective, feeling what they feel and thinking what they think. Only then are we able to implement the improvements necessary to better meet our... customers' requirements. |
|
Martin Gabaya Operations Manager, Customer Experience KARL STORZ Endoskope |
One of the things we're doing is we're digging into the verbatims which are the open text comments from our customers. And we really look at that data to see where there are patterns. We're constantly getting feedback from our customers, but more importantly we're asking for feedback from our colle...agues and our own support staff. |
|
Jennifer Rulon Customer Experience Manager Indiana Farmers Insurance |
One of the things I like about InMoment is we can grow our program and we've definitely seen shifts in our metrics. We were seeing net promoter scores in the 30s and now we're seeing scores in the 50s. Testimonial By Jennifer Rulon |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
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Case Study TELUSRead More |
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NA |
Case Study ReliantRead More |
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Case Study The North FaceRead More |
Video
Your Experience Framework in 5 Simple Steps - InMoment
Frequently Asked Questions(FAQ)
for InMoment
What is InMoment?
InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.
InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.
Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.
(Inmoment acquires Wootric)
What is InMoment used for?
What are the top features of InMoment?
Who uses InMoment?
What are InMoment alternatives?
Where is InMoment located?
Peers used InMoment for Collecting feedback and Engaging conversational surveys
InMoment Competitors
InMoment Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
InMoment Integrations
InMoment integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for InMoment
Software Failure Risk Guidance
?for InMoment
Overall Risk Meter
Top Failure Risks for InMoment
InMoment, Inc News
InMoment Named a Major Player in 2024 IDC MarketScape for Conversational Intelligence and Analytics Vendor Assessment - Business Wire
InMoment has been recognized as a major player in the 2024 IDC MarketScape for Conversational Intelligence and Analytics Vendor Assessment.
InMoment Harnesses NLP and LLMs to Launch the CX Industrys First AI-Powered Journey Insights Tool - Business Wire
InMoment has introduced an AI tool using natural language processing and large language models to offer journey insights in the customer experience industry.
InMoment Unveils New AI-Powered Active Listening Agents for Surveys | Business Wire
InMoment launches AI-powered Active Listening Agents, enhancing survey feedback with real-time, context-aware follow-up questions, leading to 70% more detailed insights and 2.4x more actionable responses.
InMoment, Inc Feeds
Q3 Product Feature Highlights
InMoment launches new products for 2024 Q3, focusing on advanced analytics, AI, and enhancing customer experience programs.
Leverage Local Business Listings to Attract New Customers
InMoment named Leader in Text Mining & Analytics to unlock insights in unstructured data.
Lawyer Reputation Management: A Guide for Law Firms
InMoment named Leader in Text Mining & Analytics to unlock insights in unstructured data.
InMoment, Inc Profile
HQ Location
Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095
Employees
251-500
Social
Financials
PRIVATE
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