InMoment Overview
InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using InMoment.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using InMoment.
InMoment Use-Cases and Business Priorities: Customer Satisfaction Data
InMoment works with different mediums / channels such as Phone Calls. and Social Media.
InMoment's features include Embedded Survey Forms, Dashboard, Personalization, etc. and InMoment support capabilities include Email Support, 24/7 Support, Phone Support, etc. also InMoment analytics capabilities include Analytics, and Custom Reports.
Reviews
"In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [...NPS], ease of working with Thomson Reuters, and emotional valence." - Benjamin Easaw
InMoment, Thematic, GetFeedback, NICE Satmetrix, SurveySparrow Enterprise, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for InMoment
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
InMoment is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on InMoment Use Cases
How can InMoment optimize your Collecting Feedback Workflow?
How does InMoment facilitate Engaging Conversational Surveys?
What makes InMoment ideal for Helpdesk Management?
How does InMoment address your Contact List Management Challenges?
42+ more Business Use Cases
58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [NPS], ease of working with Thomson Reuters, and em...otional valence. |
|
The voice of the customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus. Testimonial By Chris Neeson |
|
Success with VoC comes from a corporate culture that encourages each customer channel to feel true ownership of their customer experiences and uses VoC to problem solve in a way that makes a genuine impact to the business's bottom line. Testimonial By Shalvina Govind |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Benjamin Easaw Senior Director, Customer Experience Research Thomson Reuters |
In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [NPS], ease of working with Thomson Reuters, and em...otional valence. |
|
Chris Neeson Customer Experience Ohio Mutual |
The voice of the customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus. Testimonial By Chris Neeson |
|
Shalvina Govind Voice of Customer Specialist Synergy |
Success with VoC comes from a corporate culture that encourages each customer channel to feel true ownership of their customer experiences and uses VoC to problem solve in a way that makes a genuine impact to the business's bottom line. Testimonial By Shalvina Govind |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
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Case Study SkyRead More |
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NA |
Case Study Element Fleet ManagementRead More |
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NA |
Case Study TiffanyRead More |
Video
Your Experience Framework in 5 Simple Steps - InMoment
Frequently Asked Questions(FAQ)
for InMoment
What is InMoment?
InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.
InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.
Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.
(Inmoment acquires Wootric)
What is InMoment used for?
What are the top features of InMoment?
Who uses InMoment?
What are InMoment alternatives?
Where is InMoment located?
Peers used InMoment for Collecting feedback and Engaging conversational surveys
InMoment Competitors
InMoment Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
InMoment Integrations
InMoment integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for InMoment
Software Failure Risk Guidance
?for InMoment
Overall Risk Meter
Top Failure Risks for InMoment
InMoment, Inc News
InMoment Named to Constellation ShortList for Conversational Intelligence for Customer Service
InMoment has been named to the Constellation ShortList for Conversational Intelligence for Customer Service.
InMoment Unveils Cutting-Edge AI-Powered Competitor Intelligence for Reputation Management
InMoment introduces new AI-powered competitor intelligence tools for reputation management.
InMoment Unveils Cutting-Edge AI-Powered Competitor Intelligence for Reputation Management
InMoment has introduced a new AI-powered tool for competitor intelligence in reputation management.
InMoment, Inc Feeds
Q3 Product Feature Highlights
InMoment launches new products for 2024 Q3, focusing on advanced analytics, AI, and enhancing customer experience programs.
Leverage Local Business Listings to Attract New Customers
InMoment named Leader in Text Mining & Analytics to unlock insights in unstructured data.
Lawyer Reputation Management: A Guide for Law Firms
InMoment named Leader in Text Mining & Analytics to unlock insights in unstructured data.
InMoment, Inc Profile
HQ Location
Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095
Employees
251-500
Social
Financials
PRIVATE
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What benefits does InMoment offer for Social Media Management?